Published by VIETTEL TELECOM on Feb 23, 2024

Report an issue with ViettelPay Pro (Bankplus KPP).
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Why should I report an Issue with ViettelPay Pro (Bankplus KPP)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of VIETTEL TELECOM to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About ViettelPay Pro (Bankplus KPP)

1. ViettelPay Pro giúp các Đại lý, điểm bán của Viettel được thực hiện các giao dịch cho Khách hàng qua ứng dụng một cách nhanh chóng, an toàn, đơn giản, mọi lúc mọi nơi. - Thanh toán hóa đơn dịch vụ (hóa đơn Điện lực, Nước, trả góp...

ViettelPay Pro (Bankplus KPP) Customer Insights

Steps to Troubleshoot & Fix ViettelPay Pro (Bankplus KPP) Issues

1. Fix ViettelPay Pro (Bankplus KPP) Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ViettelPay Pro (Bankplus KPP): Restarting the app will resolve most errors.
  2. Update the ViettelPay Pro (Bankplus KPP) App. Here is how:
    1. On Android goto PlayStore » Search for "ViettelPay Pro (Bankplus KPP)" » Open ViettelPay Pro (Bankplus KPP) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ViettelPay Pro (Bankplus KPP) » click "UPDATE".
  3. Clear ViettelPay Pro (Bankplus KPP) app cache: Clearing cached data will force your app to retrieve the latest data directly from ViettelPay Pro (Bankplus KPP) servers.
    1. On Android, goto Settings » Apps » Select "ViettelPay Pro (Bankplus KPP)" » click Storage » click "Clear Cache".
  4. Check ViettelPay Pro (Bankplus KPP) app permissions. If any of these permissions required to use your device's features are disenabled, ViettelPay Pro (Bankplus KPP) might not work.
  5. Uninstall and reinstall ViettelPay Pro (Bankplus KPP). If nothing else has worked, completely uninstall ViettelPay Pro (Bankplus KPP) then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ViettelPay Pro (Bankplus KPP) not working


2. Fix ViettelPay Pro (Bankplus KPP) Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ViettelPay Pro (Bankplus KPP) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ViettelPay Pro (Bankplus KPP) not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ViettelPay Pro (Bankplus KPP) may not be able to connect to the Internet when running in the background.

Reported Issues

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