Contact TD Bank (US) Customer Service

Why chat with our AI TD Bank (US) Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of TD Bank (US).
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Again, screen black after pictur of check taken and unable to complete deposit.I kinda like the bank (have been a client for two years), but the app is just pathetic.

2. Just like some other reviews on here the first picture works fine, but when I try to take the second picture the screen has a black border around it and the camera is only a small window in the center and the check image is rotated 90 degrees.

3. Guessing it updated while I was using it because first two check deposits went fine, with the third deposit after taking a photo of the check my screen went black.

4. You can look at your bank statements, move money around, check your bank information for sending e-checks, and you can even theoretically send checks using the new e-pay system.

5. So today, 3/09 I go on the app to deposit a check to discover the app has been updated.

6. Banking information can't only be available on days the app happens to want to work.I can no longer use mobile deposit.

7. Was really hoping for a fix that would include being able to use the password manager again, like we've been able to for years now, because it's convenient.

8. It is extremely frustrating that something as simple as a mobile deposit can't be accomplished.Had been quite lovely.

9. Hope to see a fix for that soon.Frustrating. I thought I finally had the issue fixed with mobile deposits by clearing the data, and the thing worked.

10. You can’t use fingerprint login is you have USB debugging enabled (why??? I’ve seen all kinds of pseudo-security stupidity, but this app is the only one that does this nonsense).

11. I called and told them the problem and they told me it could be used if it is run as credit instead of debit, but NFC payment doesnt allow the vendor to choose debit or credit, so no solution.

1. Fix TD Bank (US) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TD Bank (US): Restarting the app will resolve most errors.
2. Update the TD Bank (US) App. Here is how:
   1. On Android goto PlayStore » Search for "TD Bank (US)" » Open TD Bank (US) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TD Bank (US) » click "UPDATE".
3. Clear TD Bank (US) app cache: Clearing cached data will force your app to retrieve the latest data directly from TD Bank (US) servers.
   1. On Android, goto Settings » Apps » Select "TD Bank (US)" » click Storage » click "Clear Cache".
4. Check TD Bank (US) app permissions. If any of these permissions required to use your device's features are disenabled, TD Bank (US) might not work.
5. Uninstall and reinstall TD Bank (US). If nothing else has worked, completely uninstall TD Bank (US) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TD Bank (US) not working

2. Fix TD Bank (US) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TD Bank (US) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TD Bank (US) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TD Bank (US) may not be able to connect to the Internet when running in the background.