Published by Conduent, Inc on Dec 8, 2023

Report an issue with Go Program Way2Go Card.
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About Go Program Way2Go Card

1. There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. © 2022 Conduent, Inc. All rights reserved.

2. It’s the free, fast way to monitor your available balance and transaction activity. • Ability to view ancillary service charge information. a store? instead of having to cancel the card and wait for a replacement.

3. If you already have your GoProgram. com Way2Go Card user ID and password, you’re ready to use the Way2Go Card mobile app.

4. First time users: You must first enroll your Card account on the mobile app or at to get your User ID and Password for access.

5. Available for eligible Go Program Way2Go Card customers and accounts only.

6. Works with all Go Program® Way2Go Card® eligible MasterCard programs.

7. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card.

8. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram. com.

9. Conduent®, Conduent Agile Star®, Way2Go Card®, and Go Program® are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries.

Go Program Way2Go Card Customer Insights

1. If i can get it figured out, I would easily give this app 5 stars!For years I could not use the eppicard site.. login never worked.. but this has been a life saver!! Thank you to the GoProgram and this amazing app!! The text and call alerts are also very convenient! Having to call the 800 number was just irritating and they would charge you just for calling and checking your balance.

2. The number on the back sends you into an endless loop of computer prompts leading nowhere.Installed the app, chose the send notification for deposits, it doesn't work, also chose the send notification for if your account gets to be less than 30dollars, that also doesn't work.

3. I cannot find a customer service that isn't automated and will lead me to how to change my address.SMHMy card is for CS payments and there aren't any convenient options with this card.

4. Absolutely horrible, wish we had other options for these child support cards.Very difficult app to log into especially for somebody that cannot spell or has a hard time reading (dyslexia) have not seen a biometrics setting but it would be helpful to have.

5. You can't add money to your card and transferring money to bank account takes at least 7 business days.

6. The app itself is not so bad, but the inability to contact a real human regardless of what options you choose when calling the number on the back of the card is terrible.

7. It isn't right that I can't use my card how I want to and get denied many times trying to use for transactions when I know there is money in the account.

8. If you select the wrong option too many times, rather than get someone to help - it just hangs up! What a joke.*Update* Is there any purpose to having an app if it's only going to direct you to use the website? Just when I thought Way2Go couldn't get any worse it out did itself.

9. I'm also perplexed as to how there is a transfer feature, but when I attempted to use it the money was pending in my account for 2 days then a reversal credit 😐.

10. The problem? Ever since the update, the app doesn't work! There is no way to log in, it will only let me access through the website, and you cannot do anything there but basic functions.

11. It sometimes gets glitchy when I want to check my balance and I HATE that I'm unable to screenshot my balance or certain transactions when I need to.

Steps to Troubleshoot & Fix Go Program Way2Go Card Issues

1. Fix Go Program Way2Go Card Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Go Program Way2Go Card: Restarting the app will resolve most errors.
  2. Update the Go Program Way2Go Card App. Here is how:
    1. On Android goto PlayStore » Search for "Go Program Way2Go Card" » Open Go Program Way2Go Card » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Go Program Way2Go Card » click "UPDATE".
  3. Clear Go Program Way2Go Card app cache: Clearing cached data will force your app to retrieve the latest data directly from Go Program Way2Go Card servers.
    1. On Android, goto Settings » Apps » Select "Go Program Way2Go Card" » click Storage » click "Clear Cache".
  4. Check Go Program Way2Go Card app permissions. If any of these permissions required to use your device's features are disenabled, Go Program Way2Go Card might not work.
  5. Uninstall and reinstall Go Program Way2Go Card. If nothing else has worked, completely uninstall Go Program Way2Go Card then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Go Program Way2Go Card not working


2. Fix Go Program Way2Go Card Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Go Program Way2Go Card be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Go Program Way2Go Card not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Go Program Way2Go Card may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • When will my transfer be deposited to my bank account?

    — by Joya 1 week ago

  • How do I get the funds transferred to my bank accuracy month

    — by Sydney Rich 3 weeks ago

  • i need a new way 2 go card i lost mine a while ago and can never get anyone on the phone!!!!

    — by nicole metz 1 month ago

  • I can't get hold of a live person on the phone because I don't know what my participant ID number is. I just need a new card shipped to me to my new address since I haven't received the card they originally sent. I need to talk to someone so I can get my card! My state,Nevada, started using this card on March 1st. since I didn't receive my card, I have been unable to access my child support payments!

    — by Amber Lopez 1 month ago

  • I am completely locked out of my card. I cannot reach anyone on the phone. I cannot withdraw money. I cannot charge for a store. I am losing my mind.

    — by Gigi 2 months ago

  • I am locked out of my account. And I just reset my password I know it was not wrong

    — by Trisha 3 months ago

  • I accidentally put my Child Support account on automatic transfer. I’m trying to opt out if you can let me know how that would be awesome.

    — by Ashley Lindgren 3 months ago

  • ihVW Paid twice for your yogA -GO PROGRAM AND STILL Hve no aCCESS TO MY PLan cancel my membership asap

    — by Ruth Donner 4 months ago

  • My card says it is restricted. I cannot withdrawal cash and THERE IS NO OPTION TO SPEAK TO A PERSON TO HELP!!!!

    — by Erin Viozzi 5 months ago

  • i never received my new card in the mail. i don't know what i need to do.

    — by Makenzie Saffell 6 months ago

  • I am having difficulty withdrawing money from ATM using my Way2go card NY debit.

    — by Celina Davis 6 months ago

  • My account is locked & I can’t open certain things on my way2go app

    — by Angel Brock 6 months ago

  • my card is expired when am i getting a new one

    — by jamie lord 6 months ago

  • i tried to activate my new card entering everything correctly. It said no record. Then it locked my card. PLEASE HELP!!!!!!

    — by Deborah Thompson 7 months ago

  • Can’t log into my account. Won’t let me reset password. Guess I’m supposed to add sirena715 as my user name to this email

    — by Sirena Ann Henrie 7 months ago

  • I need to speak to someone about my way2go card...I can't withdraw from any ATM without it saying that it exceeds my limit

    — by Jason Church 8 months ago

  • Been waiting for my child support payment which shows that it was payed on August 29th but i have yet to receive any payments since August 18th.If i could please get an answer for this i would greatly appreciate that

    — by Melissa Medina 8 months ago

  • How do I go about unlocking my account?

    — by Allison Liebhart 9 months ago

  • I have been trying to call Way2Go Program numerous times to change my address as I need a new card. My current card expired and I have no access to any funds on account. The system will not allow me to change my address. I no longer live on Louisa Drive. I now live on 9310 Woodruff. Please call me ASAP 619-992-0680

    — by Vida Alysworth 9 months ago

  • I'm trying to get a hold of them way to go program because I'm moving tomorrow and my my new card hasn't come yet and I need to give them my new address and tell them to send me a new card up there instead of to the hotel and I can't get a hold of them

    — by Tabitha 9 months ago

  • Locked out my account and I can't get ahold of anyone to unlock it

    — by Sharon Maderia 9 months ago

  • I'm supposed to be signed up for unemployment payments via this card. I used to have an old one but can not find it. Will you guys send me a new card already or do I need to request one. Just checking to get my money as soon as possible. Thank you.

    — by Tashiana 10 months ago

  • I need to talk to someone to change the email that I use on my way2go card account I don't know what email was used and I cannot login to my account.

    — by Shonta Banks 10 months ago

  • Hello i sent for another card and I'm not for sure which address you guys used to send it to but I updated my contact information and address on the jobs4tn website but it's not letting me update it on the way2go card app and I haven't received my card yet so if you guys could let me know that would be great thanks

    — by Rosilyn Taylor 10 months ago

  • My current card I have expires today never received new card can I get one please

    — by Darlyne jones 10 months ago

  • I have not receive but money is there

    — by Lillian Newkirk 10 months ago

  • How Can I Speak To A Customer Service Rep In Person To Find Out Why My Unemployment Money Is On HOLD!! Your Customer Service Number 844-542-1115 Has No Number To Press To Speak To Anyone!

    — by Randolph Lopez 10 months ago

  • My card is locked and I tried calling customer service but I’m not getting an option for a live agent.

    — by Tanika Clay 11 months ago

  • Did not receive June 8 payment

    — by Jossalyn R Washington 11 months ago

  • Hi from utica new york and I'm trying to use my ATM to get cash but don't know what ATM is in the network that don't charge a fee can you help me out to a ATM that's in our network that don't charge a fee thank you

    — by Louise Chestnut 11 months ago

  • I don't have my routing number what is my routing number how do I find

    — by Ravella R Whiting 11 months ago

  • I need my participant ID number and I have not received it

    — by conniewrigh 1 year ago

  • My account is locked please unlock it

    — by Stefanie Athill 1 year ago

  • I have been waiting for over 10 days for my replacement card, still have not received it.

    — by Shamega Francis 1 year ago

  • Can’t access account to change address please help

    — by Olivia 1 year ago

  • UPS was provided the wrong address by the GoProgram for delivery of my expedited prepaid debt card and delivered to the incorrect address.

    — by Alexandria Murphy 1 year ago

  • I am not able to enable direct deposit on website. I try on the phone & it says there's an issue but won't say what it is so I can move forward to fix whatever it is. Can NEVER speak to anyone to get this resolved. The bank account information is correct. And I've also tried FAQ but still no resolve. All it does is refer me back to the previous bullshit that doesn't work. It's a fucking circle. I need someone to either tell ME how to fix their screwed up website options or just do it their damn selves.

    — by Kinsey Frye 1 year ago

  • Hello, I cannot access my account to login and check my statements. I have tried everything. It is also telling me my social security number doesn't match with the card information. The security question appears to be my answer to the question, not the actual question. The website is glitchy and gets me nowhere. My account balance is now zero and I'm concerned there may be activity on my card that is not mine. I cannot call and speak with a live person either to help me resolve this issue. I need access to my account immediately.

    Thank you,
    Kelly Mcguire

    — by Kelly McGuire 1 year ago

  • I can not get in touch with anyone

    — by Monica Henderson 1 year ago

  • My account is locked trying to activate new card but I can’t get in touch with anyone to help me unlock it please help

    — by Amanda Fields 1 year ago

  • I was told that I had money on my card from back in 2020 2021 my account was put on hold i was waiting on a new card to be sent someone has got my card information and spent the money on it someone has called in acting like me and spent money on things i don't have a clue about i filed areport and i set up new accounts i want my money direct deposted into my account I havent seen any of my money 15000 was owed to meand i dont have any of it actions will be taking i logged in to my account and it shows unbeliveable money spent thats not autherrise

    — by bobbie campbell 1 year ago

  • card locked cant access funds

    — by ellissa bowdry 1 year ago

  • Hi.
    I've been trying to get in contact with a live representative for days now in regards to a debit card. It keep asking for a card number which I do not have so it makes it hard to bypass that prompt. I've been waiting for a debit card for well over 15 days now and I haven't received it. My address is correct so i'm not sure why I haven't received it yet. This is URGENT and I need someone to contact me as soon as possible!!!!!

    — by Niosha Ferguson 1 year ago

  • I'm locked out trying to set up my card

    — by Nick perry 1 year ago

  • I think my card is locked! I need it unlocked asap

    — by Samantha henrickson 1 year ago

  • Trying to direct deposit and no where to do that on site

    — by Teresa 1 year ago

  • I need to a live person we just found out that a way2 go card was issued but never received. It will ask for a pin number on each option but we do not have a pin number because we never received the card.

    — by Rapheal Thomas 1 year ago

  • My card was stolen and I wasn't aware and it has been charges at Raising Canes in Dallas, TX on 3/7/23. I have not been there or in Texas. I locked my card but I have not been able to reach a representative to cancel card or report the fraud. I don't have my card for the number and I have been calling the number for Mississippi. Can you please let me know what I need to do going forward. Thank you for your time.

    — by Cheri Archie 1 year ago

  • Baby daddy and friend transfered my money into bank account and withdrawal it

    — by Tayla blake Eubanks 1 year ago

  • I’m trying to unlock my card and change my pin but I keep getting hung up on

    — by James Lambert 1 year ago

  • My card is locked I need it unlickes

    — by Carin mitchell 1 year ago

  • Saying account disabled due to my card status but I was told to verify my identity to Id@directexpress and it was approved then I thought everything was fixed new card issued and I called back and was told different and I needed to send my verification of identity to Id@redacted what do I do to receive my new card for the state of Georgia unemployment

    — by ALEXIS J KELLER 1 year ago

  • Saying account disabled due to my card status but I was told to verify my identity to Id@directexpress and it was approved then I thought everything was fixed new card issued and I called back and was told different and I needed to send my verification of identity to Id@redacted what do I do to receive my new card for the state of Georgia unemployment

    — by ALEXIS J KELLER 1 year ago

  • Saying account disabled due to my card status but I was told to verify my identity to Id@directexpress and it was approved then I thought everything was fixed new card issued and I called back and was told different and I needed to send my verification of identity to Id@redacted what do I do to receive my new card for the state of Georgia unemployment

    — by ALEXIS J KELLER 1 year ago

  • need to change banking information

    — by Debora Kuhn 1 year ago

  • My card is locked

    — by Otis Singleton 1 year ago

  • I have been calling so many numbers for Way2Go Customer service. I keep getting a recording and then it hangs up.
    It says Customer service is available 24/7. I want to report unauthorized use of my card and try to get my money back. No one answers after I input my info. It hangs up.

    — by Catherine Birnley 1 year ago

  • trying to change my email address

    — by Natalie Lee 1 year ago

  • I reported my card as being used and requested a new card to be sent to me however I received a go-to bank card Green Dot for my unemployment insurance benefits I haven't been able to find or talk to anybody that can help me to get the correct card shipped to me and I'm starting to get very agitated . Am I supposed to use the go to bank card by Green Dot because that's what I was shipped for some reason

    — by Jeff 1 year ago

  • I never recieved the tracking number to my card that i had expedited

    — by Samantha 1 year ago

  • My card is locked

    — by Kimberly Williams 1 year ago

  • My WAY2GO DEBIT CARD IS NOT ACTIVE. HAD TO CONTACT CUSTOMER SERVICE

    — by Latoya Golden 1 year ago

  • I can't use the app or the web site for my card because it's been a year since I've used it, don't rememeber my login or password, and it won't accept the security question answer even though I know I'm right. I don't want to get locked out again.

    — by Scott Gill 1 year ago

  • Cannot contact customer service or talk to representative to activate my new card and keep having errors or trouble shooting

    — by Tina 1 year ago

  • My card is locked I can not reach anyone on any other contacts number

    — by Tiffanygree 1 year ago

  • i need my debit card information & i dont have my card with me

    — by tina keller 1 year ago

  • I want to do direct deposit int o my bank account. It keeps saying my account number is invalid. My number is correct. What is the problem?

    — by Lillian Carrigan 1 year ago

  • I need to know if there is a specific date I will get my alimony money each month. Still waiting for November payment

    — by Annette Cummins 1 year ago

  • My card is locked n I need it unlocked

    — by Doris meadows 1 year ago

  • I lost my card and i need to get another card

    — by Shaquera Tillman 1 year ago

  • I can't get in touch with a live representative

    — by Shakeitha Ponder 1 year ago

  • I. Can't. Use. My. Card. And. I. Need. It. Fixed. Now!

    — by Alisha Allen 1 year ago

  • I forgot my password but in order to change it, i need my unique ID & i do not know it. I’m having trouble calling to get that information

    — by Desiree 1 year ago

  • I order a new card and the UPS people are saying that they have to send the card back because of the address. Something is wrong with it. And they have to send it back I am not able to get to s live person to see what is going on with the way2go program and I need my card I have been charged for this card to get it in 2 days and that is not fair can someone please get back with me

    — by Heather chinault 1 year ago

  • All my romance club progress data are lost,I had completed several books and now they're all back to season 1 also I had over 100 diamonds now I only have 23😡

    — by Marion 1 year ago

  • My account is locked i cant reach a live person to fix my account

    — by Jessica Taylor 1 year ago

  • I can't get into my account, I lost my card and don't have the number either

    — by Josh Griffin 1 year ago

  • I have been locked out of my card. My pin is locked and so is authentication. I have tried numerous times to get in contact with somebody from customer service, with no luck. Please help!

    — by Andrea 1 year ago

  • I need access to my account

    — by Jaynie ridge 1 year ago

  • I’m trying to use my debit card online but it’s keep declining, please I need assistance

    — by Yesenia Jimenez 1 year ago

  • I Have A New Way2Go Card And My Account Is Under My Old Card And Old Email. And I Can Not Get into It To Update It To My New Email And New Card.

    — by Amber Ketch 1 year ago

  • my way2go card is declined transaction

    — by Marionette Gibson 1 year ago

  • I tried to use my card this morning said declined I got money on it what do I do ?

    — by Wanda Branham 1 year ago

  • You froze my card. It says
    Authentication LOCK...
    UNLOCK MY CARD

    — by Judy L Hicks Underwood 1 year ago

  • Hello, I don’t know how to unlock my card

    — by Monique Williams 1 year ago

  • I am unable to sign into the Go-program website to obtain my past transactions and would like to reset my password and I also need to update my address. Please contact me soon as possible!

    — by Sheyenne Walstad 1 year ago

  • I received a letter from way2gocard Comerica bank stated I have $592.11 I even had 1.50 taking away for account inactivity fee. I do not have a card since I haven't received child support in over 10 years due to the father not working. I tried calling but can not get a live person. I do not not know my account number and can not remember pin as well. Please contact me so I can get a replacement card so I can get access to my child support. I tried calling but no matter what I tried I could not get a live person. My number is also 815-441-2657

    — by Heather Hadley 1 year ago

  • I am trying to get on my way2go app and since I had it a few years ago and now I can not even create a new account now i need help to reset my account so I can create a new one

    — by Nikkie McMillan 1 year ago

  • need to cancelled my statements

    — by rene alvarado 1 year ago

  • cancelled my statement

    — by rene alvarado 1 year ago

  • cancelled my paperless

    — by rene alvarado 1 year ago

  • need to cancelled my paperless statements

    — by rene alvarado 1 year ago

  • NEED TO CANCELLED MY PAPERLESS

    — by rene alvarado 1 year ago

  • need to cancelled my paperless statements

    — by rene alvarado 1 year ago

  • I NEE D TO CANCELLED MY PAPERLESS STATEMENT, THEY KEEP SENDING ME THE STATEMENT BY MAIL AND THERE ARE CHARGING A FEE EVERY TIME THEY SEND ONE

    — by rene alvarado 1 year ago

  • My account is locked and I cannot and do not know how to unlock it and there is no option to speak with a representative when I call the customer service line

    — by Kayelee Walker 1 year ago

  • I need my withdraw limit reset

    — by Nathan Ghost Jr 1 year ago

  • My card is locked and my account is locked too

    — by Marquita Jarrett 1 year ago

  • Hello,
    I am in need of providing proof is income but don't know how to access this info from the app. Can you please assist me.
    Thanks in advance.

    — by Aminah K Muhammad 1 year ago

  • I was told I have an open checking account with way2go bank. I was never informed of this and don't know if I have received any payments on this account?
    I would appreciate to know when this account was first created and activated under my name.
    Thank you.
    Kiera

    — by Kiera K Cottrell 1 year ago