contact Go Program Way2Go Card

Contact Go Program Way2Go Card

App by Conduent, Inc




Report an issue with Go Program Way2Go Card.
Send the customer service your feedback so they can fix your issue asap.

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Go Program Way2Go Card Features and Description

{Works with all Go Program® Way2Go Card® eligible MasterCard programs. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. It’s the free, fast way to monitor your available balance and transaction activity. • Check your available balance anytime, anywhere • Review up to 18 months of transaction history • Confirm your last deposit • Change your PIN • Set-up and manage deposit and balance alerts • Manage notification preferences • Activate a new Card If you already have your GoProgram.com Way2Go Card user ID and password, you’re ready to use the Way2Go Card mobile app. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. Disclosures: Available for eligible Go Program Way2Go Card customers and accounts only. There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. © 2020 Conduent, Inc. All rights reserved. Conduent®, Conduent Agile Star®, Way2Go Card®, and Go Program® are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries.

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Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I have just received my card. It will not validate and has now locked me out. I need to get this fixed immediately. I have been waiting for my unemployment for a month and can't speak to an actual human.

    — by Jennifer Brandle on Sep 18 2021


  • I had $71.92 last night as my balance I just checked and now i have $15.10

    — by Brittney Cuellar on Sep 16 2021


  • My name is Wilson Dennis, Please I want to change update my Way2go address on file and mail a new debit card to my current address. Thank you
    Address on file: 8390 N. Mountain Stone Pine Way, Tucson, AZ ,85743
    Current Address: 108 Wild Ivy Ln, Maylene, AL 35114
    Last four digit SSN on file: 9574

    — by Dennis Wilson on Sep 16 2021


  • hey i need help

    — by nickaiya jackson on Sep 15 2021


  • I would like to verify that I am in fact being issued a card and not needing to try and get a new one, but I can't get a person to save my soul. I have tried at least 4/5 different numbers and nothing. No option to speak to a representative is even available for someone to attempt a conversation.

    — by Devon Linscott on Sep 14 2021


  • Hi! I just want set up a PIN and activate my card but there is an "authentication is locked and cardholder cannot perform this operation". Talked to different reps about this issue but nobody was able to help me out. It started out with the security question and I know the answer but keeps telling me that it is incorrect. I just want to be able to set up a PIN and use the money on the card

    — by Marie Ashley Arellano on Sep 14 2021


  • I got an email saying my address has changed. I did not change my address. It's
    Shirley boggs
    313 hallwood dr
    Evington va 24550
    And there is to scams on my card one is from julysun and the other is 55 dollars and some. I haven't received what I order so I think it's a scam on my card

    — by Shirley boggs on Sep 14 2021


  • I'm still waiting on the form that was being sent to me. How much longer???

    — by Kari Waters on Sep 13 2021


  • I need someone to call me back please. My number is 434-229-8167

    — by Shirley boggs on Sep 13 2021


  • I have been trying to reach someone by the number on back of my card for 2 days because my card has been flagged for fraud. How do I contact y’all if the number provided is not picking up?

    — by Brittany Colquitt on Sep 13 2021


  • My card is not going through please fix

    — by Maribel Montenegro Ochoa on Sep 13 2021


  • I can not reset my pin# for my card on the app

    — by Randy D Christmas on Sep 12 2021


  • I received a text the other day saying there would be a deposit for $603 on my Way2go card but I do not have that card. Can you please call me at 908-878-9042

    — by Kimberly Batcha on Sep 12 2021


  • Been calling for an entire week. 3 different numbers. No one answers. On hold for over 6 hours daily. I want my card unlocked. And can't do that when no one wants to answer the phone...

    — by Karrie on Sep 11 2021


  • can not access website keep getting error message. Can't tranfer money via venmo from my card

    — by Cherise hanley on Sep 10 2021


  • I couldn't use my card and I need money for my son school sport stuff

    — by Clarissa Price on Sep 10 2021


  • My card is suspended.can you please unsuspend my card ending 2214.all the transactions I know about them my grandson got a hold of my card . please locked my card.

    — by Angelina on Sep 10 2021


  • My card is locked I need to unlock

    — by Marquita Jarrett on Sep 10 2021


  • Went to the bank to withdraw money at the teller card didn't work, tried atm same problem. I called customer service and no human answer just recordings. im very frustrated. the web side is not working either. can some one help me please.

    — by luz on Sep 09 2021


  • Possible fraud - I have not received my 9/1/21 transfer of 270.00 and $288.00 even though I received an email that the transfer TO ANOTHER BANK ACCOUNT WAS SUCCESSFUL. I never authorized any changes on transfers with my debit card. Today, 9/9/21, I stopped bank transfers from my debit card. Please look into this activity and let me know if the 9/1/21 transfers went to MY ACCT ending in x850. Thank you.

    — by Michele Vogan on Sep 09 2021


  • I filed for my unemployment insurance in Nevada last Sunday and I have yet to receive my money. I called the WaytoGo card to check my balance and the money is not there. I know it was a holiday on Monday, Sept. 6th but the money should be in my account by now

    — by Fern Vitman on Sep 09 2021


  • I would like to request stop automatic transfer.
    I lonciann no longer would like auto transfered to vibe credit union
    Please leave on my way 2 go card
    Monthly payments from F.o.c
    Please transfer payments back to my way 2 go
    Thank you..I can't reach out to customer service.ii thought i resolved last month

    — by Lonciann sisco on Sep 09 2021


  • How do i unlock my card

    — by Steven bruce on Sep 09 2021


  • How do i unlock my card

    — by Steven bruce on Sep 09 2021


  • My card keeps getting declined even though I have money

    — by Lisa Cavazos on Sep 09 2021


  • I ordered a new card and i hit the option to expedite it being sent but when i call it says 7 to 10 days and i cant get a rep

    — by Victoria N Hall on Sep 09 2021


  • when i first got on unemployment they sent the first 4 back pay on way to go card instad to my bank, i have contated way to go csrd about this and unemployment too but i was sent a letter stating that their was no fraud but yes there was ad i had to pay taxes on that this year now i want my that own to me and my pruff is te eail you set me that with someone name not my name and iy the sae name that was about the frist i contact yall f this give a number

    — by wesley thomas on Sep 08 2021


  • I enter my user name but the image doesn't match to enter password to sign into the app. I may not be entering the user name correctly because it's been so long since I got the card & activated it before I got approved for benefits. The 2 usernames are JCAMP51045 or JCAMPER51045 & the password is on this email can someone please help me sign into my account so I can see when money is deposited. Thank you for your time & have a Blessed Day.

    — by Joyce D Camper on Sep 08 2021


  • I am trying to activate my replacement card and when doing so my account was locked how do I unlock it

    — by Michael Schneider on Sep 08 2021


  • i am not able to login my way2go card, it says my account is currently disabled. what is going on?

    — by lonnie leonard on Sep 07 2021


  • I thought I activated my card when I got it. I do have a pin# already so I'm sure I did.when I try to login the app it stops right after I put card # in & says there is no match for this account. I already called customer service & they told me nothing after 1 hour & 15 min wait. He transferred me back to the very number I called at first waiting all that time for nothing. I am approved for UI & I need to know wha t to so about this asap!
    Thanks

    — by Judy C Pickle on Sep 07 2021


  • I thought I activated my card when I got it. I do have a pin# already so I'm sure I did.when I try to login the app it stops right after I put card # in & says there is no match for this account. I already called customer service & they told me nothing after 1 hour & 15 min wait. He transferred me back to the very number I called at first waiting all that time for nothing. I am approved for UI & I need to know wha t to so about this asap!
    Thanks

    — by Judy C Pickle on Sep 07 2021


  • My card has expired. I haven’t received a new one either. The numbers on the back of the card doesn’t allow u to talk to anyone. This card is for when our plant is down and we have to draw unemployment it goes on this card.

    — by Toni Walls on Sep 06 2021


  • I filled a dispute for unauthorized charges on my card, and i haven't heard back from anyone and still haven't seen a refund.

    — by Michele caudill on Sep 06 2021


  • I'm trying to transfer money to my bank however system is saying I enter incorrect information...regarding the security code and the security answer. I entered the correct information....also my card expires this month. Will I automatically receive a new debit card.?

    — by Ruby L Harris on Sep 06 2021


  • I waited 3 hours and hours just to be transferred to wait longer. This is the worse customer service I have ever experienced. They keep locking my card when there is no fraud. I have to call every time I use it

    — by Willis L Thomas on Sep 06 2021


  • Card is locked

    — by Candice on Sep 05 2021


  • I can't use my card to do anything. it says its declining it and I can't even go online and pay anything

    — by jason abernathy on Sep 05 2021


  • I’m trying to unlock my account and I don’t know the Security question

    — by Atlantis Davis on Sep 05 2021


  • So ive been locked out of my account apparently suspended for fraud! I locked myself out of my own account bc I forgot my security answer! Im new to this goprogram. I know my username and password and my security answer! I lost my wallet recently so I do not have a photo ID or social security card now! When I talked to customer service they said they needed that info to verify me. Also the number on the account is inactive BC I dont have minutes on my phone BC obviously I dont have money to pay it BC ive been locked out! I did add a number from a texting app onto the account for backup before I got locked out!!! I sent a letter to customer service with a copy of my birth certificate and EVETY bit of paper work I had with my address and social security number on it along with photo copies of my way2go card with my name and Tax papers and unemployment papers PROVING thafs my account!!!!!!!ive heard nothing back and now they have all my personal info! Its been WEEKS NOW ive had no money!! I am a single parent of a 1 yr old and no job. This pua money was all I had! I have had to ask family and friends for diapers wipes and food ! I dont know what to do . i have still been filing my claims each week so where is my money going to????!!!! Someone PLEASE HELP ME. THIS IS A NIGHTMARE

    — by Courtney Nichols on Sep 05 2021


  • hello my name is Mick Anderson you can text me on 513 804 3301 email;[email protected] i will be helping you fixing locked cards disable account.

    — by Mick Anderson on Sep 05 2021


  • I was told I'd receive my payment today but my balance is still zero. Can you please give me clarity about this so I'll know what's going on?

    — by Raymond D Pittman on Sep 04 2021


  • I'm trying to use my card and its being declined

    — by Talisa Turnipseed on Sep 04 2021


  • Received my new card in mail wendy Harris 16 Kinmont Dr waynesboro,VA 22980 540-569-6902 my Name is spelled incorrectly correct spelling is Wendy Sue Harris please correct this I have been held up for many months due to spelling of my name.Thanks wendy Harris

    — by Wendy Harris on Sep 04 2021


  • I am locked out of my way 2 go account

    — by Ashley Greene on Sep 04 2021


  • Authentication is locked and cardholder cannot perform this operation.

    — by Christopher Henriquez on Sep 04 2021


  • Can activate my card. 5155 4916 1598 6414 12/23 817

    — by Andrew bryant on Sep 04 2021


  • be famous you tube lnstagram tik tok
    face book singers

    — by kyle on Sep 03 2021


  • My card has been suspended for possible fraud, I was not sure of password yesterday when trying to access account. Can you please unfreeze my account

    — by Terry Creasman on Sep 02 2021


  • Hello! I am contacting because I am in the process of moving and found that my mail has being returned to sender and I have not received my way2go card. I have a few weeks worth of payments made to the card and have updated my address via the portal but need to know how to get my card delivered to my new place of residency. The unemployment website is showing the funds as sent but I have no way to access them. Can I update my address with your company or what are the next steps needed to get my card?

    — by Karrah Patterson on Sep 02 2021


  • My pin is disabled

    — by Mary on Sep 02 2021


  • Locked from way2go account

    — by Angel on Sep 02 2021


  • Hi my name is kristi , i have a card with u guys ending in #0555 , There has been an unused transaction on card on Sept 01 , 2021 for 39.97 that i did not make , please contact me for more information , i would like it to be fraud please .....

    — by Kristi on Sep 01 2021


  • I locked my card

    — by Jermall E Johnson on Sep 01 2021


  • Every time i set my security questions answer it’s not saving so every time i answer my security question on the app to unlock my card it’s saying incorrect answer,,, I’ve already been to GoProgram.com and i can’t reach a love person to help me

    — by Cardale Spencer on Sep 01 2021


  • I’ve been trying to contact a live representative and have not been able to. It’s a scam!! I’ve transferred money from my way to go card and it’s Showing that it has been cleared but it’s not showing me where it was cleared to what bank account did the money go into because it’s not showing in the bank account that it’s not supposed to be in

    — by Melissa Richmond on Sep 01 2021


  • Hello I would like to file a dispute for unauthorized purchase , Lawler’s Fireworks on July 4. I was not in town when THS Transaction took place.

    — by Shresa Hewlett on Sep 01 2021


  • I've used my way2go card for one day and now it is locked. I need this money... I cannot find a phone number to talk to a live person

    — by Miranda Wynn on Sep 01 2021


  • I have money posted on my account but not showing in account balance which means I can’t use my card

    — by Lauraa Luu on Sep 01 2021


  • My card has been locked and I don’t know why. I’ve tried calling several times and no one seems to be picking up. I need this sorted out as soon as possible.

    — by Solomon Slevkoff on Aug 31 2021


  • Card does not work

    — by Cody Titman on Aug 31 2021


  • My card is locked n I don't k ow my identification number

    — by Latrina Callahan on Aug 31 2021


  • my card is locked I can't use my money to pay bills

    — by Anjel Trejo-Corona on Aug 31 2021


  • How can i unsuspend my way2go card

    — by Josefina Lopez on Aug 31 2021


  • I want to stop automatic bank transfer. Option is locked.

    — by Nathaly on Aug 31 2021


  • I need my deo payments to be forwarded to my way to go card immediately

    — by Jamor Thompson on Aug 30 2021


  • I used the wrong pin and now my card is locked is there a way where I can get it working again

    — by Luis Galvan on Aug 30 2021


  • My card is declining and I have money on there I think my card is locked

    — by Daris jones on Aug 29 2021


  • I can’t access my account the unemployment has made the deposit but l don’t see it at the ATM

    — by Abdessalem Ben Rhouma on Aug 29 2021


  • My Mississippi way2go card keeps saying declined but when I checked the balance it has plenty of money on it, is there anyway to fix this problem asap.

    — by TELLY ALLEN on Aug 28 2021


  • My card got locked and I’m looking for a way to get it unlocked. Help me pls

    — by Tony Tela-Alapati on Aug 28 2021


  • I'm requesting paper statements from Feb.2021 to July 2021. Thank u

    — by Tawuana L. Allen on Aug 27 2021


  • I was told by some one at oesc that my account would unsuspected. Im trying to get a little bit more information to better understand whata going on and what it is that I need to do to access my account

    — by Iesha T Leflore on Aug 27 2021


  • It won't give me over $200 and I can not transfer money

    — by Renee york on Aug 27 2021


  • It won't give me over $200 and I can not transfer money

    — by Renee york on Aug 27 2021


  • It won't give me over $200 and I can not transfer money

    — by Renee york on Aug 27 2021


  • It won't give me over $200 and I can not transfer money

    — by Renee york on Aug 27 2021


  • hi there my florida unemployment posted the money but my balance is showing $0.00

    — by Racheal welsh on Aug 26 2021


  • I have imilab w12 and i have ipad and GloryFit is not compatible with ipad
    Please resolve my issues

    — by Haseeb ali on Aug 26 2021


  • Apparently entered my pin wrong 3 times? Can I get some help in resetting it please? This is my child support card and even tho it’s only $94 a month, I need to get diapers and need access to use my card to cover payment. Thank You!!!

    — by Angela Bickmann on Aug 26 2021


  • Apparently entered my pin wrong 3 times? Can I get some help in resetting it please? This is my child support card and even tho it’s only $94 a month, I need to get diapers and need access to use my card to cover payment. Thank You!!!

    — by Angela Bickmann on Aug 26 2021


  • I can not take money out the atm with my way2go florida card. I have to pay my rent with cash. and i can not find a phone to talk to a live person. please help me

    — by Evelyn Santiago on Aug 25 2021


  • My way2go card says its been disabled. I need my card fixed.

    — by Candice Maxwell on Aug 25 2021


  • My card is locked and can not get a hold of anyone to activate my new card. I have bills due and can not pay them until I get this card activated

    — by Shaun Upson on Aug 25 2021


  • I just got my replacement card because i lost my old one and I cant activate my card because it says my account was locked due to multiple attempts. I attempted a few times because it wont let me acrivate it even with the correct information. Please help. And when will I be able to use this?

    — by Mikayla Martin on Aug 25 2021


  • I am not able to log into my way2go account. I am locked out. I forgot my security questions. Please help me get back in or who to contact. I cannot reach anyone at customer service. The last 4 of my card is 1120.

    — by UMMIL SULUKI on Aug 24 2021


  • I cant get anyone on the phone to help me obtain my account number and routing number.

    — by Kim daniels on Aug 24 2021


  • My pin is disabled

    — by Roshonda Brown on Aug 24 2021


  • My card is not working i can not withdrawl any funds also my car is declining at every register.

    — by Darryl Mason on Aug 24 2021


  • hello. i never got my way2go unemployment card yet i would like to check the status please

    — by malbert bayani on Aug 24 2021


  • Need to have my card unlocked.

    — by Jerry E Falls on Aug 24 2021


  • Why my unemployment benefits pay its not deposit on my card which was paud by unemployment on 08/22/2021

    — by Yvonne Skrzeczyna on Aug 24 2021


  • It won't let me use my card and it's money on it

    — by Sapphire on Aug 24 2021


  • Hey my account got locked I can’t seem to get it unlocked how can I solve the problem

    — by Jorge on Aug 24 2021


  • My card is lock keep declining my purchases

    — by Tekevier Badger on Aug 24 2021


  • My card is not working everything decline

    — by Kahdijah Gadson on Aug 24 2021


  • My card is locked plz help

    — by Cathy Smith on Aug 23 2021


  • I can't unlock my card after entering my information it ask for a special I'd number I don't have I do I get it?

    — by Latrina Callahan on Aug 23 2021


  • Can’t get into my online account. I log in and it won’t let me enter my info. It’s the first time it does this to me. Wanted to dispute a charge.

    — by Marlo on Aug 23 2021


  • my money is not om my card

    — by lenessa moore on Aug 23 2021







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