contact Go Program Way2Go Card

Contact Go Program Way2Go Card

Published by Conduent, Inc
Updated: Apr 23, 2021

Report an issue with Go Program Way2Go Card.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Go Program Way2Go Card?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Conduent, Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Go Program Way2Go Card Features and Description

Works with all Go Program® Way2Go Card® eligible MasterCard programs. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. On the back of your card, in the bottom right-hand corner, you will see the words It’s the free, fast way to monitor your available balance and transaction activity. • Check your available balance anytime, anywhere • Review up to 18 months of transaction history • Confirm your last deposit • Change your PIN • Set-up and manage deposit and balance alerts • Manage notification preferences • Activate a new Card If you already have your Way2Go Card user ID and password, you’re ready to use the Way2Go Card mobile app. First time users: You must first enroll your Card account on the mobile app or at to get your User ID and Password for access. Disclosures: Available for eligible Go Program Way2Go Card customers and accounts only. There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. © 2020 Conduent, Inc. All rights reserved. Conduent®, Conduent Agile Star®, Way2Go Card®, and Go Program® are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries.

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Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • i have not received my card and i cant get customer service to answere

    — by felicia 1 week ago

  • My card expired last year because I didn't know there were deposits being made. Deposits had stopped for a while, but I received a notice I have a balance of 1209.98. How can I get a new card?

    — by Jennifer Frazier 1 week ago

  • I paid for My card to be rushed to me

    — by Nelson Ciarlo 1 week ago

  • My Way2GoCard is broken .I wash it up with my clothes.Can I get a another one.?

    — by Sherry Winborn 1 week ago

  • I just got my new card and for some reason it's already registered to an account I've had to set new emails and everything because my kids dad had hacked all our stuff please help

    — by Sharrol 1 week ago

  • Locked out of my account

    — by Albert ramirez 1 week ago


    — by Isanay robinson 1 week ago

  • Locked out my account. Need to update information

    — by Alisha crittenden 2 weeks ago

  • Dear sir/lady,
    I had received from your company a Funds transfer error ref 12744976643668.on 5/24/2022.
    I had replied by answering the attached form.
    I am expecting funds from SBA and it is set up to send to me through your company.
    Please let me know if this is being processed or what I need to do.
    I appreciate your help.
    Thank you.
    Respectfully yours,
    Arny Leckie.

    — by Arny Leckie 2 weeks ago

  • I keep trying to get into the app it will not let me get in the app I need proof of paperwork that I'm trying to download and I can't because it keeps saying that my information is interested and I'm not in the computer or whatever can you please help and reset my account so I can put it in my phone number 313-597-0401 and my email is c o l o n r o s e m [email protected]

    — by Colonrose 2 weeks ago

  • I had my app pulled up and had to put my phone down and I apparently touched stuff now it's says authentication locked. I need to transfer money soon

    — by Carrie Davis 2 weeks ago

  • I want To change my card To my bank account

    — by Jeanette Ann Lewis 2 weeks ago

  • I received my 1st refund back 2 days ago now today I couldn't pay my bill at market because I only have $6 . Because again with a health or training place they bought something for $89.99. FROM HEALTH FIT MALL

    — by Mary Aguirre 2 weeks ago

  • I have locked my card how do I unlock it so I can activate my card?

    — by Gualberto Lozano 2 weeks ago

  • One my card is locked and it needs fixed and 2 when I go to the ATM it won't let me pull money off of it? Please help me fix it

    — by Jessica 2 weeks ago

  • I'm locked out of my account and need help

    — by Amanda Bugbee-Curtis 3 weeks ago

  • I can get in to my account I forgot my username and I am waiting on my card can u help

    — by Mandy C Kincaid 3 weeks ago

  • My account is locked

    — by Samantha Hill 3 weeks ago

  • I'm needing to change my pin on my card. Can't get through because I ordered a new card and I'm needing to setup direct deposit I need to change my pin

    — by Clifford 3 weeks ago

  • I cannot take any money off my card for some reason nothing is wrong with it and the money is there

    — by Davedra 3 weeks ago

  • My way2go card got locked with too many security question attempts how do I unlock my card I have already called the back of the card but doesn't transfer to customer do i get my account unlocked thank you!

    — by Samantha hall 3 weeks ago

  • Im calling the number on the back of my card and its not work when I dail the on my card 1844-3180704

    — by Charlene Jimenez 4 weeks ago

  • Habe bereits meine Bestellung eingegeben und möchte per Klarna überweisen innerhalb 14 Tagen. Habe immerwieder mein Passwort versucht zu ändern. Ich schaffe nicht allein, die Bestellung abzuschließen. Kein Passwort wird aczeptiert. Ich hab die Schnauze voll!

    — by Ingrid Habermann 1 month ago

  • Möchte Waren bestellen, habe dies seit gestern Abend vergeblich probiert.Meine bei Trendyol bekannten Eingaben werden einfach nicht angenommen. Ich bin doch Kunde bei ihnen!Da kommt, anderen Nutzernamen verwenden.Ich habe nur diese E Mail und keine andere

    — by Ingrid Habermann 1 month ago

  • My card is locked I keep calling the number on the back I can't get through his else do I unlock it I need to pay a bill today

    — by Ashlee shannon 1 month ago

  • Hello I forgot my password to login so I selected forgot password. When directed to page I filled out all information and recieved green check marks beside each step except for my ss#. I submitted and got error message Account information is invalid. Unable to locate a customer record that matches the information entered. The ss# I entered is correct. I can not get a live person on the number on card or any options to change or help on the website. Please help I transfer monies from child support from this program to my bank. my email is [email protected] or you can call 8652740725 Thank you

    — by Crystal Frangipani 1 month ago

  • I lost my card and can't login to my account because I forgot the password and you need the card number to change it.

    — by Kristen Kiley 1 month ago

  • I have been trying to call the customer service number to change my address. There is no option for that and after a few tries I was locked out of my account. Please give me a number I can call and ACTUALLY talk to someone

    — by Rhonda Farrar 1 month ago

  • I need two transactions refunded for the amounts of $39.90 there were 3 total I didn't make

    — by Melissa Straley 1 month ago

  • Tried to activate card couldn’t remember security question now I’m locked out. I need to activate me card asap. Please lift deactivation

    — by ReQueenis Gilder 1 month ago

  • I have about $300 in my Way2Go card,I tried making an online purchase and it got declined.
    When I tried calling customer service I was told by the machine they couldn't access my account.
    Why is this happening?

    — by Genesis Rodriguez 1 month ago

  • I am having an issue with temporarily accessing my account and I had over 500 dollars on my way2go card.

    — by Jerracho Mullins 1 month ago

  • I am locked out of my card and my money transfer from my way to go account to my bank a count hasn’t gone through. I don’t know where my money went

    — by Katie 1 month ago

  • My card won't give me my balance and is denying my purchase

    — by Christy Hawk 1 month ago

  • I called in to dispute some charges and see why I didn't receive my deposit last week.

    — by Tychiara Harper 1 month ago

  • They locked me out my account trying to get it unlocked

    — by Moncia boone 1 month ago

  • I am trying to speak with a live agent about fraudulent activity on my card. My wallet was stolen. The automated service is not giving me an option to speak with anyone.

    — by Santana P Liston 1 month ago

  • I am locked out of my account how do I fix this?

    — by Amy Sawyer 2 months ago

  • My transfer has been locked I know the correct answer to the questions I need it inlocked

    — by Stephen A Crisp 2 months ago

  • I am locked out of my debit card. I think my security question/answer was wrong, but I am not sure.

    — by Catherine 2 months ago

  • My account is locked. The balance has been 0$ for about 3 weeks? Also I’m expecting a large alimony deposit. Please advise

    — by Michelle Susan Peretto 2 months ago

  • i cannot access my accvount in order to stransfer funds to my bank how do i retrieve my card number to do so?

    — by chad 2 months ago

  • I’m locked out of my card I need to use it please unlock iy

    — by Tammie Hayley 2 months ago

  • I need to update a direct deposit number and change my address, I've called every number possible please email me back ASAP

    — by Keli Mccall 2 months ago

  • Hello I cannot use my card and would like to get help fixing the issue

    — by Ciera Scott 2 months ago

  • I lost my debit way to go card i need replacement card a amount of $411 was depostied yeterday someone call me 7548014802 my adress is 405 sw 13place deerfield beach fla 33441 building 1 apt118

    — by Kevin 2 months ago

  • I lost my debit way to go card i need replacement card a amount of $411 was depostied yeterday someone call me 7548014802

    — by Kevin 2 months ago


    — by patty ann baker 2 months ago

  • My card is locked and I can't talk to anyone to unlock it

    — by Jessica Weeks 2 months ago

  • I need My cars unlocked can't,get a hold of live person please

    — by Brianna 2 months ago

  • Hi I was wondering how I can know if my transaction from my Way2Go card into my bank was successful and when will that be deposited, I would also like to know if there was an issue as to why it hasn’t came through?

    — by Catherine Torres 2 months ago

  • Hello my name Margaret Poland I'm being charged money out my way 2 go card by company named C Digital Gadget Thing n want my money back from them please help me its very urgent u get back to me .thank you Margaret Poland

    — by Margaret Poland 2 months ago

  • Please help i never recieved my card its been almost a year i have no card but money is on it every month please someone help me my number is 3132470909 please help me

    — by Joselyn Schultz 2 months ago

  • My card is locked, I just received it and activated it. Then it wouldn't let me send money through cash app to my son. So I went into the app and it said I was entering the wrong answer for my activation question and I know I was putting the right one in. Then it locked my card and I just received it in the mail.

    — by Lacy 2 months ago

  • First off I will figure out exactly what this app is up to.This is the worst app I have ever heard or dealt with.Ive never been able to fully sign up for online account which means I can't fully keep track of all transactions.I have up.Now my card is being declined
    I had $180 last night n haven't used it since but yet I'm being declined from buying$1 soda.Heres the worse part.It won't even take my card # or my pin so that way I'm able to speak with a so called live human representative so I can find out where my money is.i will most likely be calling the police for help cuz no one at this bank is doin damn the mean time my child will be going without.Which I will not tolerate so wld be wise for someone to get in contact with me cuz this mama bear won't settle for anything less.esp when it's her child's money n the child will suffer without it

    — by Melissa Medina 2 months ago

  • I can't login it says info don't match up

    — by Tammy Williams 2 months ago

  • I have had the way2go app for sometime on my phone, it deleted all my login credentials, and I don't remember it, when I filled out the information to get it sent to my email, it hasn't come for 3 days now, I'm trying to get back into my account. When you call the number you can't speak to anyone.

    — by Lindsay Harris 2 months ago

  • Hi

    — by Taceddin Ceferov 3 months ago

  • My card was issued the guest time before the address was updated. They charged me $5 when I asked the rep if she was super they would have the right address because I had just updated it with child support 10 minutes before I called them. She assured me it was updated. I had to wait 6 days before it would let me speak to someone from the issue date of the card. I finally get through and the rep tells me it must have went to old Address and she would stop that card and issue a new one which would be another $5. Then offered expedited service for $20. I opted for it and she said it would come in 2 days. That was 3/24 and today is 3/28 and it didn’t come today and I can’t speak to a person because it tells me I have to wait 6 days. So I have paid got expedited shipping and it didn’t come in the time Frame I was promised. I need to speak to a rep but I can’t find any number to call a live person and automated line Keepd hanging up on me. I want the $20 back because it wasn’t here today like I was promised! I need to speak to someone NOW! My phone number is (804) 547-1270

    — by Krista Marie Sampson 3 months ago

  • It is urgent that a customer service person be contacted 708 9400354

    — by Elizabeth Abularach 3 months ago

  • I'm in Mexico I can't use my card. I have 5 days trying to solve. it's an emergency

    — by Elizabeth Abularach 3 months ago

  • I have 2 way 2 go cards one from south Dakota for child support and 2nd from ND for unemployment. every time I log off one to check the other.... it locks me outta the one I just logged off of or doesn't register the one I'm not logged onto. reads wrong account info. I need to see where my money is going and I can't when this shit happens.

    — by lacey hall 3 months ago

  • I am trying to send money on cash app and it's declining it let 3 payments go through now it is not

    — by Trista moore 3 months ago

  • Need to unlock OK tax Refund and activate same card

    — by Clifford Sealy 3 months ago

  • i had a 128 dollars pre authorization credit took off my card at cash Station wed an this is sat an its still not on there i need that money an i cant talk to a live person what do i do.this is very important asap please

    — by Leslie chandler 3 months ago

  • i had a 128 dollars pre authorization credit took off my card at cash Station wed an this is sat an its still not on there i need that money an i cant talk to a live person what do i do.this is very important asap please

    — by Leslie chandler 3 months ago

  • I can't log in to my account on the app. It says my information doesn't match. I called over a week ago and the woman put in a request for tech support to call me within 3 days and still have received no call

    — by Margaret Miller 3 months ago

  • I can’t access my card ... when I enter my last 4digits of the card # the automated system asks me to re enter it. When I use my social and DOB I’m told the pin is locked. I need to speak to someone to figure out what’s going on.

    — by Tasha Grimes 3 months ago

  • I can’t access my card ... when I enter my last 4digits of the card # the automated system asks me to re enter it. When I use my social and DOB I’m told the pin is locked. I need to speak to someone to figure out what’s going on.

    — by Tasha Grimes 3 months ago

  • I never received my card

    — by Toi Iesha Waites 3 months ago

  • I cannot login to my 2go

    — by BedieBennett 3 months ago

  • I can’t remember my password

    — by BedieBennett 3 months ago

  • I have a new card and it's locked because everytime I tryed to register it it says the information you have on file is incorrect now it's locked

    — by LaSaundra Perry 3 months ago

  • I unable to pay a vital bill online die to a locked card. To resolve this problem I need to speak to someone Ed yet there is no human option

    — by Brian Allen 3 months ago

  • I have been calling the customer service number for many days now trying to get to speak to a representative about issuing a new card through mail and the auto machine never transfers me and hangs up on me !! I NEED A NEW CARD SO I CAN HAVE MY MONEY

    — by Jessika Whigham 3 months ago

  • I have uses on my card that i didnt authorize and i need to dispute those charges... i didnt even know i had a deposit at the time because i usually get my deposits around the 15th

    — by Jennifer Poe 3 months ago

  • I need to talk to someone at way2go, I need a statement of the past year for medicare
    They say I need proof of any child support payments to figure amount of assistance I will be eligible to receive.
    This is extremely urgent as I cannot get food assistance without it.
    thank you Kimberly Rocque

    — by Kimberly Rocque 3 months ago

  • I need to dispute a charge of $403 on 3/3/22 I did not make that purchase it is for a website called I want my money back on my card as soon as possible thanks

    — by Jerry lawance 3 months ago

  • The app and the automated phone wouldn't let me activate my new card and now I am locked out of my account and I can't get to a person to get it unlocked it just keeps hanging up on me.

    — by Wendy R Hassel 3 months ago

  • I need to speak to someone about why I can't make a purchase on my card

    — by Sherry Williams 3 months ago

  • You guys are falsifying information saying that the child support payment is posted and has been deposited and I didn’t recover any of my child support payment and there are no live customer service options to speak with anyone this way2go card service is scamming people and falsifying information which is a federal offense and I need to speak to someone or I will be filing a complaint for fraud against way2go because they are falsifying information

    — by Latoya Lesane 3 months ago

  • GoProgram account site will not let me change the date of search options. No matter what year / month I choose it stays at Aug 2020 for the first field. The second filed will change to the date I chose, but the first field is always August 2020 so the search will not work, and keeps saying the first date must be before the second date.

    — by Zachariah Lloyd 4 months ago

  • my card is locked i need it unlocked

    — by juan torres vega 4 months ago

  • I accidentally one time transferred the only $80 I had left to my paypal account and on my way2go transactions it sats cleared but there's no money in my paypal account!! Im a single mother of two girls and i really need that money back!! How do i cancel the transfer and get my money back??

    — by Kari Scull 4 months ago

  • For some reason you've shut my card off, I've already cleared all purchases to be ok, my daughter uses it on her games and it requires MY FINGER PRINT for her to do so. Please turn my card back on immediately.

    — by Stacey Lee Chubb 4 months ago

  • I wanted to know how would can i get money from my account thats on the way2go card when i still dont have the card and receiving it gonna be process what are my choices how can i get my money faster?

    — by Crystal L Oros 4 months ago

  • Can’t log into my waytogo app

    — by Shanna Sandidge 4 months ago

  • No e recibido mi tarjeta ya tengo casi el mes

    — by Agustin juarez 4 months ago

  • My card locked randomly and I hsvd no access to my funds . I’m stuck in a bad area and can’t use the money to get a ride home please help

    — by Fabian v 4 months ago

  • I transferred $1000 from my card to my Wells Fargo bank account, my Way2Go card says it has cleared, the money is no longer in my Way2Go account, yet I called my bank and they say they have no pending transactions on their end

    — by Natalie Hebert 4 months ago

  • hi! I lost my card and need a new card, my address is 13414 doty ave apt 18 hawthorne ca 90250 PHONE NUMBER IS: 3236980136

    — by KELYN SANDOVAL 4 months ago

  • hi i lost my card pls help me to send new card thank you

    — by Trang mai 4 months ago

  • My card has been locked up AGAIN, I literally just went thru this last night after being on hold for 2hours verifying all my info sending in my ID and every single thing else yall asked me to do, for it to happen once again tonight, this is insane and I need my card unlock without me having to go thru the same thing I did last night

    — by Ryan lowe 4 months ago

  • On January 11, 2022, I called your company to report 2 fraud claims. I also requested a replacement debit card. The representative advised me they would mail out my new card after a deposit was made on the card as I had to pay the mailing fee.

    I sent back the filled out document they requested on January 26, 2022.

    I have requested the status of my replacement debit card twice (2/1/22 and 2/7/22). As of this date, I haven’t received a response from your company. Could you please contact me as of the status of this at your earliest convenience. Thank you.

    — by Susan Bucsku 4 months ago

  • My account says authentication locked and I don’t know how to unlock it.

    — by Toni Thompson 4 months ago

  • I need to change my address so i can get a new way2go card please but i can not get a live person to speak to

    — by sherrie McGill 4 months ago

  • Nrw aacouny

    — by Cheyanne Tsipai 4 months ago

  • Yall are no help resolving this problem I need to talk to a real person not Not a automatic machine

    — by Zackary Jennings 4 months ago

  • my AL Vantage Card is locked and ive tried calling just please help unlocking it so i can use my funds

    — by Zackary Jennings 4 months ago

  • My money stuck on the card I can’t widraw or use my card I recieved a new one in the mail and when I try to activate won’t let me it says it was deactivated I can’t talk to no one I called all numbers including the one in back of card and nothing it won’t take my card number it says invalid I need help because I need my money I’m 8 months pregnant and I need my money there is no customer service no one answers the phone please help me

    — by Ingrid Reyes 4 months ago

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