Contact IRS2Go Customer Service

Why should I report an Issue with IRS2Go?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Internal Revenue Service to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Check your refund status, make a payment, find free tax preparation assistance, sign up for helpful tax tips, and follow the latest news from the IRS - all in the latest version of IRS2Go.

2. The app allows taxpayers to search for nearby Volunteer Income Tax Assistance (VITA) and the Tax Counseling for the Elderly (TCE) locations, which offer free tax help for taxpayers who qualify.

3. The Free Tax Help mapping feature uses these permissions to save map images and data to your phone's storage.

4. "Photos/Media/Files – Uses one or more of: files on the device, such as images, videos, or audio; the device’s external storage".

5. When installing IRS2Go, you may see a list of Android permissions that the app requests.

6. To help you understand why we ask for certain permissions, we’ve provided a breakdown of the usage.

7. The app allows users to make phone calls to the IRS or VITA/TCE locations.

8. Download IRS2Go and connect with the IRS whenever you want, wherever you are.

9. IRS2Go is the official app of the Internal Revenue Service.

10. This means that your phone won't need to download the same map data every time.

1. From what I'm seeing in the negative reviews, only put your federal return numbers in it... it doesn't track your state taxes.Doesn't work! Waste of time! Last year, it did the same thing types in all my info correctly and says it doesn't match! In reality, their whole system is the same went to the site online same thing! I even had my recent tax info out just to make sure I hadn't sent the incorrect info, and the same thing! Honestly no stars if I could! Will change if it ends up workingEntered accurately with the year displaying 2022 - doesn't work! The app and the irs website doesn't work.

2. Even when looking up a previous refund that I did actually get and have the check sitting in front of me, it still does nothing! I have the tax forms that I mailed in 2 times now and still there's no record of them receiving them after mailing in last April and then again 3 months ago! I sent an email and got no reply.The app can't find me, it refuses to acknowledge the correct refund amount and no phone number in the world can get me to a HUMAN to figure out why my refund was accepted 2 months ago but the IRS doesn't seem to know how much I need to start paying but still let me set up a payment plan that it isn't using.

3. The options to choose from should be in white letters if they're going to be listed on a black background.Shill reviews from every 5 post that loves this app! It doesn't work! I've tried this useless app so many times and have yet to get anything but my info does not match.

4. Turbo tax did it's job and the IRS doesn't seem to want to pick it up from there.I've been using this app every year, for multiple years now.

5. -- Overall the app and website both suck terribly!Most people are having issues because they're probably trying to enter their entire return, state include which is wrong...just enter the federal amount and it should come up.

6. The app is handy, but doesn't offer anything beyond what you'll find at the website.The app does it's job and does it well.

7. The only thing my status says is accepted.. it doesn't say processed or whatever.

8. This app is fine for checking refund status, making payments (if you owe), and getting access to free tax filing.

9. When I tap on Tax Year or Filing Status, the menu uses light black letters with a dark black background.

10. The user needs to have their expected refund dollar amount on hand for the tax filling year.

11. The IRS doesn't offer tax filing - free or paid.

1. Fix IRS2Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IRS2Go: Restarting the app will resolve most errors.
2. Update the IRS2Go App. Here is how:
   1. On Android goto PlayStore » Search for "IRS2Go" » Open IRS2Go » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IRS2Go » click "UPDATE".
3. Clear IRS2Go app cache: Clearing cached data will force your app to retrieve the latest data directly from IRS2Go servers.
   1. On Android, goto Settings » Apps » Select "IRS2Go" » click Storage » click "Clear Cache".
4. Check IRS2Go app permissions. If any of these permissions required to use your device's features are disenabled, IRS2Go might not work.
5. Uninstall and reinstall IRS2Go. If nothing else has worked, completely uninstall IRS2Go then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IRS2Go not working

2. Fix IRS2Go Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IRS2Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IRS2Go not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IRS2Go may not be able to connect to the Internet when running in the background.