Contact Direct Express Customer Service

Why should I report an Issue with Direct Express® Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Comerica Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Why hasn't this been fixed.You do not show up having made a purchase, and I am having difficulty using my card at some locations such as Walmart customer service for bill pay, made 4 attempts, but still received no notification, your AI system is very old, and none functioning.

2. I've called customer service multiple times but I sit and wait over an hour of listening to that annoying flute/ clarinet music and finally give up and hang up! I'm beyond frustrated!!!!I started using US Direct Express around 5 years ago.

3. I never know the real balance of my account.So handy to be able to check the balance and every transaction made during the month in real time.

4. I would suggest opening a direct deposit bank account at a good bank and spend your money that way.

5. It shows double transactions of the same transaction, when looking at the chart for how I spend my money, it's ALL wrong, takes WAY too long to get the right transactions from Walmart grocery orders.

6. It would be improved if it had a monthly balance to refer to for a specific date, just like credit unions or bank statements.

7. My name, login, account info or balance.

8. I logged into account and could review transactions from each month, up to a year prior.

9. Direct Express userMine let's me in but starts at open app at playstore and it really ticks me off.

10. I do not feel safe, always being questioned, asked to provide information and unsuccessful resolution.STILL HAVING LOG IN ISSUES PLEASE FIX THIS APP!! This new app has log in issues.

11. It stays on the open Direct Express main page.

1. Fix Direct Express Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Direct Express: Restarting the app will resolve most errors.
2. Update the Direct Express App. Here is how:
   1. On Android goto PlayStore » Search for "Direct Express" » Open Direct Express® Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Direct Express » click "UPDATE".
3. Clear Direct Express® Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Direct Express servers.
   1. On Android, goto Settings » Apps » Select "Direct Express® Mobile" » click Storage » click "Clear Cache".
4. Check Direct Express app permissions. If any of these permissions required to use your device's features are disenabled, Direct Express might not work.
5. Uninstall and reinstall Direct Express. If nothing else has worked, completely uninstall Direct Express then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Direct Express not working

2. Fix Direct Express Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Direct Express be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Direct Express not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Direct Express may not be able to connect to the Internet when running in the background.