Published by PT Fintek Karya Nusantara

Report an issue with LinkAja / LinkAja Syariah.
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Why should I report an Issue with LinkAja / LinkAja Syariah?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PT Fintek Karya Nusantara to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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LinkAja / LinkAja Syariah Customer Insights

1. livechat doesn't respond anything to my problem.Its getting worse, back then its good, fast, and reliable, and cheaper for transaction, but now, have many problem, like the transaction always pending, and the CS is slow, sorry but, i'm move oni top up e-money via linkaja, after the transaction completed and my money deducted, when i update the balance, it won't update and the money shows the same.

2. but when i top upped again and update the balance, the money went in yet i still lost the first money that i top uppedTrying to register full service account, immediately failed and said "you've tried too many, try again tomorrow.

3. And the app assume I attempt multiple times.this apps is suck! cannot change pin and my money got stuck there.

4. I was trying to change my active phone number, which require the old account to be downgraded so I can use my ID for the new active number.

5. there no option to chat about change pinThe application has a lot problem.

6. Thank You.seriously, what happen to commuter line barcode ticket? I really disappointed.

7. I really like how to use it on station, but now why should I use the "green app" for ticket commuter line? It's UI/UX degradable, confusing me to use it.

8. The LinkAja barcode ticket commuter line still much better in UI/UX.

9. When I was trying to change the picture of my account, I can't picked it from my gallery, it just goes white and uneditable.

10. Very disappointingVery bad! My balance still stuck in there and I cannot login.

11. And I can't add the payment method, after I input the card, it says "security time has expired, please try again later.." or something like that.

Steps to Troubleshoot & Fix LinkAja / LinkAja Syariah Issues

1. Fix LinkAja / LinkAja Syariah Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart LinkAja / LinkAja Syariah: Restarting the app will resolve most errors.
  2. Update the LinkAja / LinkAja Syariah App. Here is how:
    1. On Android goto PlayStore » Search for "LinkAja / LinkAja Syariah" » Open LinkAja / LinkAja Syariah » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LinkAja / LinkAja Syariah » click "UPDATE".
  3. Clear LinkAja / LinkAja Syariah app cache: Clearing cached data will force your app to retrieve the latest data directly from LinkAja / LinkAja Syariah servers.
    1. On Android, goto Settings » Apps » Select "LinkAja / LinkAja Syariah" » click Storage » click "Clear Cache".
  4. Check LinkAja / LinkAja Syariah app permissions. If any of these permissions required to use your device's features are disenabled, LinkAja / LinkAja Syariah might not work.
  5. Uninstall and reinstall LinkAja / LinkAja Syariah. If nothing else has worked, completely uninstall LinkAja / LinkAja Syariah then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing LinkAja / LinkAja Syariah not working

2. Fix LinkAja / LinkAja Syariah Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make LinkAja / LinkAja Syariah be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to LinkAja / LinkAja Syariah not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, LinkAja / LinkAja Syariah may not be able to connect to the Internet when running in the background.

Reported Issues