Published by H&R Block on Nov 13, 2023

Report an issue with MyBlock.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Why should I report an Issue with MyBlock?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of H&R Block to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About MyBlock

1. Start your taxes before your first appointment by uploading docs and info through the app and answering basic tax questions.

2. Answer a few quick questions, and we’ll tell you exactly what docs you need to file your taxes.

3. Get in touch with an H&R Block tax pro any time of the year, with secure messaging, screen sharing, and video chat capabilities.

4. Enjoy a stress-free solution for in-person or virtual appointment planning and prep – or switch to a new appointment type whenever you want.

5. Use your personalized tax organizer to collect your docs and get ready to file your taxes.

6. H&R Block is an independent company with no affiliation to any government entity, and this app does not represent any government body either.

7. Want help managing your tax forms and info?

8. Get quick and easy access to your documents and tax returns — for all of life’s big financial decisions.

9. Estimate your potential refund and keep tabs on your return status after you’ve filed.

10. Upload receipts, donations, tax forms, and more as you get them throughout the year.

11. No more scrambling for lost docs at tax time.

MyBlock Customer Insights

1. It nickel and dimes you the entire way, alot of the help buttons just don't work, and it's impossible to go back and change anything after you've completed the return (after completing filling out the return, but BEFORE filing).H&R Block has been my go-to service for filing my taxes for years because they make the process very quick & easy.

2. I click finish filing taxes, it says establishing a secure connection, confirm how you want to work with a tax pro, file your own taxes, select option (deluxe), and then it goes back to establishing a secure connection and making me select options again.

3. I finally switched over to the website, which thankfully did work 😑Used a combination of the app and my computer to do last year's taxes with no issues.

4. Skip the app, do it on your computer or use a different service (Uninstalled and definitely won't be looking back)Bad interface compared to website, some basic functionality missing/inaccessible that is only capable on the website, won't ask for storage permission so I can download my return.

5. I've tried 2 different browsers, the app, waiting a few days, no dice! I guess I should just go back to turbotax? -_-One year later, this review still holds up....Broken. I don't know how you can go backwards in the current technological climate, but HR Block has managed it with this app.

6. I couldn't even go back and change items on my federal return before filing, without going to the website.SO FRUSTRATING! I'm not sure what's wrong this year.

7. You think it would be labeled "review your return".I've used this app in the past with fewer issues, but I'm going to be switching to a different service.

8. I closed the app to run an errand, came back to it, and although it asked to start where I left off, it took me back to the beginning of the process.

9. You're railroaded through the entire process without any chance to correct mistakes, so get it right the first time or you'll have to start over from the beginning.

10. The desktop site is way better.Runs horribly, I've tried clicking links in app to see what some of the questions mean and they don't work.

11. When I do go back in and click to begin where I left off on the last slide it just puts me back at the very beginning and I have to click through it again.

Steps to Troubleshoot & Fix MyBlock Issues

1. Fix MyBlock Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart MyBlock: Restarting the app will resolve most errors.
  2. Update the MyBlock App. Here is how:
    1. On Android goto PlayStore » Search for "MyBlock" » Open MyBlock » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyBlock » click "UPDATE".
  3. Clear MyBlock app cache: Clearing cached data will force your app to retrieve the latest data directly from MyBlock servers.
    1. On Android, goto Settings » Apps » Select "MyBlock" » click Storage » click "Clear Cache".
  4. Check MyBlock app permissions. If any of these permissions required to use your device's features are disenabled, MyBlock might not work.
  5. Uninstall and reinstall MyBlock. If nothing else has worked, completely uninstall MyBlock then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MyBlock not working

2. Fix MyBlock Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make MyBlock be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MyBlock not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MyBlock may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • cancel my annual subscription for software

    — by Emmett C Snell 1 year ago