Contact MyBlock Customer Service

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1. It nickel and dimes you the entire way, alot of the help buttons just don't work, and it's impossible to go back and change anything after you've completed the return (after completing filling out the return, but BEFORE filing).H&R Block has been my go-to service for filing my taxes for years because they make the process very quick & easy.

2. I click finish filing taxes, it says establishing a secure connection, confirm how you want to work with a tax pro, file your own taxes, select option (deluxe), and then it goes back to establishing a secure connection and making me select options again.

3. I finally switched over to the website, which thankfully did work 😑Used a combination of the app and my computer to do last year's taxes with no issues.

4. Skip the app, do it on your computer or use a different service (Uninstalled and definitely won't be looking back)Bad interface compared to website, some basic functionality missing/inaccessible that is only capable on the website, won't ask for storage permission so I can download my return.

5. I've tried 2 different browsers, the app, waiting a few days, no dice! I guess I should just go back to turbotax? -_-One year later, this review still holds up....Broken. I don't know how you can go backwards in the current technological climate, but HR Block has managed it with this app.

6. I couldn't even go back and change items on my federal return before filing, without going to the website.SO FRUSTRATING! I'm not sure what's wrong this year.

7. You think it would be labeled "review your return".I've used this app in the past with fewer issues, but I'm going to be switching to a different service.

8. I closed the app to run an errand, came back to it, and although it asked to start where I left off, it took me back to the beginning of the process.

9. You're railroaded through the entire process without any chance to correct mistakes, so get it right the first time or you'll have to start over from the beginning.

10. The desktop site is way better.Runs horribly, I've tried clicking links in app to see what some of the questions mean and they don't work.

11. When I do go back in and click to begin where I left off on the last slide it just puts me back at the very beginning and I have to click through it again.

1. Fix MyBlock Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyBlock: Restarting the app will resolve most errors.
2. Update the MyBlock App. Here is how:
   1. On Android goto PlayStore » Search for "MyBlock" » Open MyBlock » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyBlock » click "UPDATE".
3. Clear MyBlock app cache: Clearing cached data will force your app to retrieve the latest data directly from MyBlock servers.
   1. On Android, goto Settings » Apps » Select "MyBlock" » click Storage » click "Clear Cache".
4. Check MyBlock app permissions. If any of these permissions required to use your device's features are disenabled, MyBlock might not work.
5. Uninstall and reinstall MyBlock. If nothing else has worked, completely uninstall MyBlock then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyBlock not working

2. Fix MyBlock Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyBlock be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyBlock not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyBlock may not be able to connect to the Internet when running in the background.