Published by Chime on Nov 2, 2024

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Why should I report an Issue with Chime – Mobile Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Chime to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Chime – Mobile Banking image 1 contact Chime – Mobile Banking image 2

About Chime – Mobile Banking

1. Limits start at $20 and may be increased up to $200. ‡Out-of-network ATM withdrawal and over the counter advance fees may apply except at MoneyPass ATMs in a 7-Eleven, or any Allpoint or Visa Plus Alliance ATM. ¹Chime Checking Account and $200 qualifying direct deposit required to apply for the secured Chime Credit Builder Visa® Credit Card. ²Avg 30 point FICO® Score 8 increase over time with regular on-time payments.

2. The secured Chime Credit Builder Visa® Credit Card is issued by The Bancorp Bank, N. A. or Stride Bank pursuant to a license from Visa U. S. A. Inc.

3. The Chime® Visa® Debit Card is issued by The Bancorp Bank, N. A. or Stride Bank pursuant to a license from Visa U. S. A. Inc.

4. Plus, enable two-factor authentication and block your card in a single tap. of your pay any day you want with no credit check, no interest~, and no mandatory fees with MyPay.

5. Eligible members on Chime can overdraft up to $200* on Chime debit card purchases and in-network ATM withdrawals fee-free.

6. Results may vary, see Chime. com/disclosures for details. **Out of network ATM withdrawal and OTC advance fees may apply.

7. MyPay™ line of credit provided by The Bancorp Bank, N. A. or Stride Bank, N. A.

8. Terms and conditions apply, see for details. ~Option to get funds instantly for $2 per advance or get funds for free within 24 hours. *SpotMe® on Debit eligibility requirements apply.

9. Use the Credit Builder card¹ to increase your FICO® Score by an average of 30 points² with regular on-time payments.

10. No interest**, no annual fees, no credit check to apply.

11. Get Paid When You Say with MyPay™, overdraft fee-free with SpotMe®, and improve your credit with Credit Builder.

Chime Customer Insights

1. My only issue with Chime is that it wants to move larger and larger numbers to the credit building card instead of being customizable.Love the service, App is fine but only barely.

2. Works fine on iOS.There's been multiple times where I've tried to transfer money from my credit builder to my checking account and the app will freeze.

3. I have to go to the website (which ironically does automatically add decimal points like the app used to) to schedule payments but checks I just can't deposit because I can't enter the right amount and support doesn't care.I had to change phones becausemy old one broke.

4. Also the credit check they claim doesn't hurt your score, it really does.I wish I didn't have to rate this so low.

5. It's easy to track payments and there's a credit building card that averages 30 point increases when used as intended.

6. 🤷 ♀️Love love love chime!! I actually gave their credit (debit) card.

7. Direct deposit came two days early as well as my secured credit card.

8. They essentially charge it like a debit account (you spend what you have and no more) but they report to the credit bureaus that you are paying a monthly credit bill.

9. I've never had any issues with customer service, replacing my cards, plus you get your paycheck 2 days early!!My last option to transfer money or anything regarding my finances.

10. The front works fine but once you try and take a picture of the back of the check whatever method the app uses forces the camera into a refocus loop and will never focus on the check.

11. It actually did the opposite, I used it for a few purchases one month and my credit went down saying my credit card usage was up.

Steps to Troubleshoot & Fix Chime Issues

1. Fix Chime Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Chime: Restarting the app will resolve most errors.
  2. Update the Chime App. Here is how:
    1. On Android goto PlayStore » Search for "Chime" » Open Chime – Mobile Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Chime » click "UPDATE".
  3. Clear Chime – Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Chime servers.
    1. On Android, goto Settings » Apps » Select "Chime – Mobile Banking" » click Storage » click "Clear Cache".
  4. Check Chime app permissions. If any of these permissions required to use your device's features are disenabled, Chime might not work.
  5. Uninstall and reinstall Chime. If nothing else has worked, completely uninstall Chime then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Chime not working


2. Fix Chime Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Chime be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Chime not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Chime may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I can't login to my account it's locked so unsubscribe me from Chime banking

    — by Virginia Kosel 2 years ago

  • I can't login to my account it's locked so unsubscribe me from Chim banking

    — by Virginia Kosel 2 years ago

  • Need two install new app

    — by Don Patrick 2 years ago