Published by Upstox on Jul 14, 2023

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Why should I report an Issue with Upstox Old - Stocks, MF & IPOs?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Upstox to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Upstox Old - Stocks, MF & IPOs

1. Founded with the aim of making financial investing effortless, Upstox offers technologically advanced products and tools that help users invest in stocks, mutual funds, and IPOs efficiently.

2. Now you can invest in stocks, mutual funds, gold, IPOs, and futures & options with this state-of-the-art investment platform.

3. Download our app for free and start your investment journey in minutes. - Transfer or add funds easily within the Upstox app via Smart Transfer, GPay, BHIM, or net-banking.

4. Switch to it today to discover stocks easily, get insights, follow LIVE news, learn and trade and experience a faster and easier way to trade and invest.

5. Download the app and turn your Android-based smartphone into a robust investment platform. Have questions?

6. Join one of India’s largest investment platforms trusted by 1 crore+ customers.

7. Upstox is an easy-to-use app that allows users to invest from anywhere.

8. This easy-to-use app will help you with all your investment needs.

9. Reach out to us for any query directly from the app.

Upstox Old Customer Insights

1. Similarly in the new app you get more features but important stuffs like folio number, mandate ID are missing & that one isn't as user friendly & visually appealing like this old version.Im still using this old version because of its simplicity easy to use interface...what a trader needs easy to punch..chart, order easily, see things easily... more complicated things are not required...if it's Possible to add stuff like gtt then it will add more value.Irritate with refer earn program.

2. Slitly slow that is the major problem in this app otherwise this app is far better than new one.Instead of having 2 separate apps you guys should merge them so that one app can have every good feature of both apps.

3. Both in new version and old version both are lagging.Overall the Application is good, but the only concern is that if there would be any history of all the trades then it would ne wonderful.

4. But I am repeatedly facing a problem that when I place limit orders at the time of buy or sell, those orders are not executed.

5. In this old app we can find our folio number, mandate ID etc but there's no option to pause sip or invest more money in the form of sip in existing mutual funds like the new app.

6. Everytime it keeps showing Poor Network Connection error in Red even while working in full proper 5g Network.

7. My 10 pending lead deleted before account opening within 2 days.What is this App initialization errors.

8. It is making experience as worst as I am not able to perform anything on time Hi team, Thanks for quick response.

9. Always need to refresh tha account wheather order filled or not.

10. please add the feature to check all the trades done in all the previous days.

11. Please get these 2 issues fixed and it will become a great app again.!Lagging the app.

Steps to Troubleshoot & Fix Upstox Old Issues

1. Fix Upstox Old Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Upstox Old: Restarting the app will resolve most errors.
  2. Update the Upstox Old App. Here is how:
    1. On Android goto PlayStore » Search for "Upstox Old" » Open Upstox Old - Stocks, MF & IPOs » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Upstox Old » click "UPDATE".
  3. Clear Upstox Old - Stocks, MF & IPOs app cache: Clearing cached data will force your app to retrieve the latest data directly from Upstox Old servers.
    1. On Android, goto Settings » Apps » Select "Upstox Old - Stocks, MF & IPOs" » click Storage » click "Clear Cache".
  4. Check Upstox Old app permissions. If any of these permissions required to use your device's features are disenabled, Upstox Old might not work.
  5. Uninstall and reinstall Upstox Old. If nothing else has worked, completely uninstall Upstox Old then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Upstox Old not working

2. Fix Upstox Old Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Upstox Old be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Upstox Old not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Upstox Old may not be able to connect to the Internet when running in the background.

Reported Issues