Published by GEICO Insurance on Jun 17, 2024

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Why should I report an Issue with GEICO Mobile - Car Insurance?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of GEICO Insurance to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About GEICO Mobile - Car Insurance

1. The GEICO Mobile app makes paying on the go easy with numerous payment method options as well as flexible payment amounts that fit your needs.

2. No problem, because the GEICO Mobile app is here to lend a hand if you ever need a quote, policy update, tow, or you just need to change your address.

3. That's why GEICO Mobile makes it easy to file and manage a claim.

4. Not to toot our own horn but we’re the #1 Insurance Mobile App. Find out why below.

5. The days of rummaging through your wallet, past expired gym memberships and old receipts to find your insurance ID cards are over.

6. That’s why we make it so easy to get your car serviced, find out about recall alerts, and even get maintenance reminders.

7. The GEICO Mobile app lets you tap for a tow anyplace, anytime.

8. Now, when life changes lanes we’ll be right there because we’re always headed in your direction.

9. Ever wish you had a teeny tiny person in your pocket that you could ask questions about your policy, billing or more? Us too.

10. Now they’re always easy to access right on your phone.

11. Life is full of lane changes. Some expected. Some not as much.

GEICO Customer Insights

1. Basically I have to kill the app and go through a horrible login process every time I want to view different data.It would be super cool if I could access any portion of the FAQ, or my account menu, or half of the rest of the app.

2. Every time I open it to access drive easy, it asks me if I want to stay signed in, I say yes, and it yet I have to do this every time anyway.

3. This app causes my blood pressure to skyrocket every time I use itI called re the two-factor authentication feature on the app, which does not work 🤷🏾 ♀️... But allows you to enable during setup.

4. It tells me to correct something in drive easy and won't even allow me to access it at least half of the time.

5. It makes me verify my phone number each time as well, and it always has the wrong default number regardless of how many times I correct the numbers.

6. The first time I try an action it just spins on the loading screen and I have to kill and restart, going through the first time setup every single time.

7. Meanwhile they sprinkle reward points at you for "safe driving" all while they get to collect your entire life's worth of data and sell it to whomever they want.

8. They are collecting data from Bluetooth, physical locations, location tracking, phone calls and nearby device scanning data At All Times.

9. Worst, if you drive in an area of frequent traffic lights & stop signs, the app will score you negatively for "inconsistency" for frequent stopping and starting.Absolutely horrible.

10. UNACCEPTABLE! I told her the IT team should either remove the feature offer from the app or fix the issue so the customer has the option to use it, especially we are in a climate to protect and verify our identity.

11. The app is not consistent far as tracking my driving, I have to continually log in the app in order to use the drive easy.

Steps to Troubleshoot & Fix GEICO Issues

1. Fix GEICO Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart GEICO: Restarting the app will resolve most errors.
  2. Update the GEICO App. Here is how:
    1. On Android goto PlayStore » Search for "GEICO" » Open GEICO Mobile - Car Insurance » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GEICO » click "UPDATE".
  3. Clear GEICO Mobile - Car Insurance app cache: Clearing cached data will force your app to retrieve the latest data directly from GEICO servers.
    1. On Android, goto Settings » Apps » Select "GEICO Mobile - Car Insurance" » click Storage » click "Clear Cache".
  4. Check GEICO app permissions. If any of these permissions required to use your device's features are disenabled, GEICO might not work.
  5. Uninstall and reinstall GEICO. If nothing else has worked, completely uninstall GEICO then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing GEICO not working


2. Fix GEICO Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make GEICO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to GEICO not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, GEICO may not be able to connect to the Internet when running in the background.

Reported Issues

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