Contact SunTrust Customer Service

Why should I report an Issue with SunTrust Mobile App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SunTrust Banks, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Oh wait.....I love being able to make mobile deposits, and they have improved the functionality of taking photos of the check, which was needed.

2. Prior Review: Since the latest update, the app has caused my access to my account to be locked which means the password has to be changed after every use of the app.1) When the app times out, it gives a full-page interruption of the activity I'm doing on other apps and web pages.

3. 3) the revamp of mobile deposit takes photos too fast, before the user can have the check positioned properly or even get their hand out of the way.

4. I shouldn't have to drive to the bank to do a quick deposit when it was supposed to be convenient with mobile deposits.

5. A little frustrating.It makes doing a mobile deposit easy and convenient, when it is working, but the app is constantly down.

6. It will say the mobile banking app is temporarily unavailable, which I have found to mean it is time to uninstall to get it to work again.

7. It is very convenient to use the app to check balances and even make check deposits and money transfers.

8. There still seems to be some missing prompts, in that on my Android phone, when I enter the deposit amount, there is no prompt to return to the next screen.

9. July 28, 2019 - I've had issues the last 2 days, trying to complete a mobile deposit.

10. It seems like every day that I try to log on to review my balance or check something, the app is unavailable.

11. I missed a few deadlines for deposits when this happened, so have learned the hard way to immediately reinstall the app when the unavailable message appears.

1. Fix SunTrust Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SunTrust: Restarting the app will resolve most errors.
2. Update the SunTrust App. Here is how:
   1. On Android goto PlayStore » Search for "SunTrust" » Open SunTrust Mobile App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SunTrust » click "UPDATE".
3. Clear SunTrust Mobile App app cache: Clearing cached data will force your app to retrieve the latest data directly from SunTrust servers.
   1. On Android, goto Settings » Apps » Select "SunTrust Mobile App" » click Storage » click "Clear Cache".
4. Check SunTrust app permissions. If any of these permissions required to use your device's features are disenabled, SunTrust might not work.
5. Uninstall and reinstall SunTrust. If nothing else has worked, completely uninstall SunTrust then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SunTrust not working

2. Fix SunTrust Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SunTrust be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SunTrust not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SunTrust may not be able to connect to the Internet when running in the background.