Published by Capital One Services, LLC on Feb 27, 2024

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Why should I report an Issue with Capital One Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Capital One Services, LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Capital One Mobile

1. CreditWise monitoring and alerts may not be available if the information you enter at enrollment does not match the information in your file at one or more consumer reporting agencies or you do not have a file at one or more consumer reporting agencies.

2. Additional terms and limitations apply. © 2023 Capital One, N. A. Member FDIC.

3. Check with your Internet service provider for details of specific fees and charges.

4. Push, email, and SMS alerts and notifications, including purchase notifications, must be enabled to be received.

5. Capital One customers are responsible for regularly checking their account statements.

6. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

7. What’s on the Capital One Mobile app?

8. Download the app for better banking with Capital One.

9. Internet access is needed to use the mobile app.

10. Features may not be available to all customers.

11. Service outages may occur.

Capital One Customer Insights

1. You click the app it loads up the login screen whixh can save your username ("remember me") or enable biometric login (fingerprint.) The second you log in it shows you main Card's Credit "Status" including available balance, transaction history, and actual up to date "Credit Score." Also areas for payment, contact, message, updating settings etcThis app is a pain if you are not the primary account.

2. Finally, i log in on the website and see the transfer went through 3 timesFor the most part the app works great, EXCEPT when checking my credit score, if I click on the alerts feature the app glitches every single time and I never get to see if I have any alerts.

3. I keep getting a message that says, "Looks like you haven't signed in for awhile, please do so now to continue viewing your accounts at a glance." I tried turning the feature off, then signing out, signing in, and turning it back on, but that didn't help.

4. When I'm logged in (not the primary account), I can't access several areas because I'm blocked with pop ups that say "We hit a snag!" And "Oops! We need to fix something, try later!" The first time I didn't write a review, but now it's been over 6 months with this issue.

5. I would say some things are a little 'hidden' just because some of the buttons you can press on the dashboard don't appear to be 'pressable.' For example, you can pay your bill by selecting the window that displays your account's current balance.

6. The screen will pop up that explains what the feature is then when I press the X to get started the screen flashes between the alerts, and the explanation page and I can't do anything and have to close the app.I wish my card had a better rate but don't we all.

7. That said, the window I'm referring to appears to just be an information display, and took me a few minutes to realize was also a button.The Accounts at a Glance feature continues to malfunction.

8. Then, I tried to make another transfer into the account and kept getting an error stating that it couldn't go through at this time.

9. They say they need location data in case unusual large purchases are made but it's more like they mine location history and data in order to sell advertisements for the places you've been and how long you are there.

10. Every now and then the UI has weird glitches, like the font getting smaller every time you click on the page.

11. (And I've called capital one multiple times, and they haven't figured those specific problems out.)App was fine until update.

Steps to Troubleshoot & Fix Capital One Issues

1. Fix Capital One Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Capital One: Restarting the app will resolve most errors.
  2. Update the Capital One App. Here is how:
    1. On Android goto PlayStore » Search for "Capital One" » Open Capital One Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Capital One » click "UPDATE".
  3. Clear Capital One Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Capital One servers.
    1. On Android, goto Settings » Apps » Select "Capital One Mobile" » click Storage » click "Clear Cache".
  4. Check Capital One app permissions. If any of these permissions required to use your device's features are disenabled, Capital One might not work.
  5. Uninstall and reinstall Capital One. If nothing else has worked, completely uninstall Capital One then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Capital One not working

2. Fix Capital One Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Capital One be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Capital One not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Capital One may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Delete the full Capital One account data from my computer --immediately. I find your collection of data to be invasive!

    — by Alma Hall 2 years ago