Published by Malayan Banking Berhad on Oct 28, 2023

contact Maybank2u MY Chat with our AI-based Maybank2u MY Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Maybank2u MY?



characters left:

Why chat with our AI Maybank2u MY Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Maybank2u MY.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact Maybank2u MY image 1   contact Maybank2u MY image 2


What users are saying

1. Why do you need 2 banking app? It takes up so much space.Hi Maybank App, why is the latest version very bad? I want to approve my secure TAC, when I open secure TAC, a pop-up appear then I close the pop-up and suddently I was kicked out from the secure TAC site.

2. Please fix this, also I can't afford a new phone to use your MAE app that you all are pushing your customers to use.Before this, it is easy to pay my car loan and card credit using this apps.

3. Edit: i can't even change my password in the app cause of "communication errors" what is the point of this app.First everything goes smoothly...but when I started to transfer money to oversea using Western Union, I couldn't make it through this app.

4. Straight away you are kick out from the screen.The app is having problems showing my QR payments whenever I have paid the amount and it doesn't show me the successful amount I paid but a error page.

5. I've already registered the oversea account into 'favourite' (in the website) but the acc doesn't exist in the 'favourite' in this app.. isn't it link to the website?Pop up ads download secure2u annoy me.

6. Last time when you click on the card section, you can straight away prompt up on payment selection.

7. The latest update caused this app no more user friendly when you wish to perform credit card repayment.

8. Put back the payment method in hire purchase section and mastercard to make sure its easy to payAs an app it's fine.

9. After update, the apps force me to pay the loan and mastercard true PAY section.

10. Please fix this issue as some payments require users to share the PDF once done.I am disappointed that every single thing has to be redirected to the MAE app.

11. I have to keep returning back to my history of payment to show the merchant that I have paid for the item.

Steps to Troubleshoot & Fix Maybank2u MY Issues

1. Fix Maybank2u MY Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Maybank2u MY: Restarting the app will resolve most errors.
  2. Update the Maybank2u MY App. Here is how:
    1. On Android goto PlayStore » Search for "Maybank2u MY" » Open Maybank2u MY » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Maybank2u MY » click "UPDATE".
  3. Clear Maybank2u MY app cache: Clearing cached data will force your app to retrieve the latest data directly from Maybank2u MY servers.
    1. On Android, goto Settings » Apps » Select "Maybank2u MY" » click Storage » click "Clear Cache".
  4. Check Maybank2u MY app permissions. If any of these permissions required to use your device's features are disenabled, Maybank2u MY might not work.
  5. Uninstall and reinstall Maybank2u MY. If nothing else has worked, completely uninstall Maybank2u MY then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Maybank2u MY not working


2. Fix Maybank2u MY Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Maybank2u MY be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Maybank2u MY not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Maybank2u MY may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!