Contact Maybank2u MY Customer Service

Why should I report an Issue with Maybank2u MY?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Malayan Banking Berhad to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The only e-wallet with banking convenience that’s built for your mobile lifestyle. • Open an account instantly on the app — no branch visit needed! • Send and request money, whenever and wherever. • Pay and split the bill with friends and family.

2. With this new app, you can also tie your device to your Maybank2u access and Secure2u — to give you the assurance that only you can control and access your account, as well as authorising your transactions.

3. Convenience gives you peace of mind, because now you can reload your mobile number on the go to constantly stay connected.

4. Send money to your friends and family right from your mobile without having to add them as 'Favourites'.

5. For a safer banking transaction, you won't be able to access the app from a rooted or jailbroken device.

6. Instant is now at your fingertips. No account number? Not a problem.

7. You can now view your account balances at a glance with just a left or right swipe. Sharing is even easier.

8. Simply use your fingerprint or face recognition to unlock your account.

9. You can authorise web and mobile transactions conveniently with Secure Verification and Secure TAC.

10. Send cash to anyone with just a mobile number!

11. Logging in to Maybank2u, performing transactions and paying your bills are now faster.

1. Why do you need 2 banking app? It takes up so much space.Hi Maybank App, why is the latest version very bad? I want to approve my secure TAC, when I open secure TAC, a pop-up appear then I close the pop-up and suddently I was kicked out from the secure TAC site.

2. Please fix this, also I can't afford a new phone to use your MAE app that you all are pushing your customers to use.Before this, it is easy to pay my car loan and card credit using this apps.

3. Edit: i can't even change my password in the app cause of "communication errors" what is the point of this app.First everything goes smoothly...but when I started to transfer money to oversea using Western Union, I couldn't make it through this app.

4. Straight away you are kick out from the screen.The app is having problems showing my QR payments whenever I have paid the amount and it doesn't show me the successful amount I paid but a error page.

5. I've already registered the oversea account into 'favourite' (in the website) but the acc doesn't exist in the 'favourite' in this app.. isn't it link to the website?Pop up ads download secure2u annoy me.

6. Last time when you click on the card section, you can straight away prompt up on payment selection.

7. The latest update caused this app no more user friendly when you wish to perform credit card repayment.

8. Put back the payment method in hire purchase section and mastercard to make sure its easy to payAs an app it's fine.

9. After update, the apps force me to pay the loan and mastercard true PAY section.

10. Please fix this issue as some payments require users to share the PDF once done.I am disappointed that every single thing has to be redirected to the MAE app.

11. I have to keep returning back to my history of payment to show the merchant that I have paid for the item.

1. Fix Maybank2u MY Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Maybank2u MY: Restarting the app will resolve most errors.
2. Update the Maybank2u MY App. Here is how:
   1. On Android goto PlayStore » Search for "Maybank2u MY" » Open Maybank2u MY » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Maybank2u MY » click "UPDATE".
3. Clear Maybank2u MY app cache: Clearing cached data will force your app to retrieve the latest data directly from Maybank2u MY servers.
   1. On Android, goto Settings » Apps » Select "Maybank2u MY" » click Storage » click "Clear Cache".
4. Check Maybank2u MY app permissions. If any of these permissions required to use your device's features are disenabled, Maybank2u MY might not work.
5. Uninstall and reinstall Maybank2u MY. If nothing else has worked, completely uninstall Maybank2u MY then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Maybank2u MY not working

2. Fix Maybank2u MY Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Maybank2u MY be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Maybank2u MY not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Maybank2u MY may not be able to connect to the Internet when running in the background.