Published by Bajaj Finance Limited on Oct 18, 2023

Report an issue with Bajaj Finserv Wallet.
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Why should I report an Issue with Bajaj Finserv Wallet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bajaj Finance Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Bajaj Finserv Wallet

1. BFL Wallet powered by Mobikwik – India’s first integrated debit and credit wallet for fastest online recharge and bill payments, credit card bills.

2. With the BFL Wallet powered by Mobikwik you are empowered with our exclusive EMI network card which you can use to buy your favorite products on no-cost EMIs, Credit Card, Finance, Loans.

3. Your own personal Expense Manager, the app features services such as EMI card, Loan, Insurance and facilitates easy payment at online websites and offline stores.

4. Get fast and easy loan approvals for “New to Credit” Customers by using consent based SMS data in a safe & secure manner.

5. Just link your Credit Card or EMI card with your BFL Wallet and enjoy seamless transactions at BFL partner stores.

6. The personal loan is available for salaried professionals at attractive interest rates and no hidden charges. •Annual Percentage Rate (APR): From 12.

7. Avail instant approval on Personal Loan of up to Rs. 25 lakh with BFL Wallet.

8. Track, analyze and set budget for your expenses across all payment modes from your SMS data in a safe & secure manner.

9. Use this analysis to spend in a prudent manner using BFL Wallet app.

10. Based on SMS transaction history customers can apply for various BFL Loans.

11. The online application process requires minimal documentation and you do not have to pledge any collateral.

Bajaj Finserv Wallet Customer Insights

1. Also one issue unable to link email id in credit card paymentEvery time you have enter mobile number OTP and dob and your app does not support the process... once you access any option and there no going back it is logged out and you need to again redo the process... Such waste of timeVery bad experience .

2. Still waiting to buy my dream TVWorst Experience too many bugs, it's been a week since i installed this application and I'm unable to complete my kyc.

3. Don't tell me to write down an email, check your help and support system for the ticket i raised.

4. They are saying the money is not detected from card and they closed the ticket without further acknowledgement from myself.

5. App has deducted money of 283 rs after adding money 1100 rs through credit card.

6. I don't recommend this to anyone.Very pathetic app there are no available any customer care number or help desk email id.

7. Everytime i enter my aadhar details i wait for the security code but there's no code or otp coming on my number.

8. I was booking a PVR ticket, money was debited from card.

9. One of the fake chat boat available the responding according to complain t also not available further escalation process.

10. They always direct to other apps for further procedures.I applied for the emi card and got it, but I'm not able to find where is CVV and Don't know card will come to home or not.

11. As 1 to 2 percent of fees I can understand but 283 is huge in respect to adding money of 1100.

Steps to Troubleshoot & Fix Bajaj Finserv Wallet Issues

1. Fix Bajaj Finserv Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bajaj Finserv Wallet: Restarting the app will resolve most errors.
  2. Update the Bajaj Finserv Wallet App. Here is how:
    1. On Android goto PlayStore » Search for "Bajaj Finserv Wallet" » Open Bajaj Finserv Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bajaj Finserv Wallet » click "UPDATE".
  3. Clear Bajaj Finserv Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Bajaj Finserv Wallet servers.
    1. On Android, goto Settings » Apps » Select "Bajaj Finserv Wallet" » click Storage » click "Clear Cache".
  4. Check Bajaj Finserv Wallet app permissions. If any of these permissions required to use your device's features are disenabled, Bajaj Finserv Wallet might not work.
  5. Uninstall and reinstall Bajaj Finserv Wallet. If nothing else has worked, completely uninstall Bajaj Finserv Wallet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bajaj Finserv Wallet not working


2. Fix Bajaj Finserv Wallet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bajaj Finserv Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bajaj Finserv Wallet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bajaj Finserv Wallet may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Deactivate my wallet

    — by Lal MD Ansari 1 year ago