Published by Discover Financial Services on Oct 31, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Discover?



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Why chat with our AI Discover Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Discover.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Other times, the widget works fine.The most impressive thing about Discover is it customer service, to this point it's been great, what I don't like is how long they take to process payments, it's ridiculous!!, and they give you a hard time with credit line increase for ridiculous reasons, over two years with several companies no missed payments, no late payments, over a 710 credit score, length of credit history not so good because of accounts closed, and the app is moody (not consistent),over rated!! (they asked my opinion)I love the app! It makes managing my payments so easy! I get up-to-date statements through the app so I know what I've spent and when I need to make my minimum payments (even though you should always pay in full before the due date if you can).

2. I am SO thankful and impressed with Discover's Fraud Team and Algorithm!!! Not only did they catch and decline all those purchases, they also caught and stopped merchant verification from a number of places throughout the last two weeks!! 🥹🥰🫂By far, Discover has the best app in the industry for credit card products! It's very easy to navigate with a clean layout and easy to read fonts.

3. Discover has definitely been the best decision I've made for all my financial gains!Only had a discover account for a month but it's going great! App is easy to use for someone new to credit cards and customer service is amazing.

4. I have had people comment that the edge of the Discover card is orange, making it easily visable from the top in a billfold, while with other cards, people have to pull them out to find what they are looking for.

5. Only complaint is that there seems to be a bug where your cash back amount won't show in the rewards section but don't worry it's still there you can see it by selecting an individual transaction.Re: In-app payment: Entered the dollar amount to be paid, selected the option to also add a portion of my cash back bonus, and hit submit.

6. I get notifications with every purchase, can easily pay my bill, check my cash back rewards, request a credit line increase, and much more at the touch of my screen.

7. I absolutely love the free credit score estimate so you have a rough estimate of your score without affecting it negatively.

8. With capital one, you get instant credit when you schedule a payment with them.

9. Flat numbers on credit card.

10. That did not happen! Also, they don't give you credit when you schedule a payment like capital one.

11. It's just buggy.. A lot of the options prompt me with an error about my account and that I need to call customer service.

Steps to Troubleshoot & Fix Discover Issues

1. Fix Discover Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Discover: Restarting the app will resolve most errors.
  2. Update the Discover App. Here is how:
    1. On Android goto PlayStore » Search for "Discover" » Open Discover Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Discover » click "UPDATE".
  3. Clear Discover Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Discover servers.
    1. On Android, goto Settings » Apps » Select "Discover Mobile" » click Storage » click "Clear Cache".
  4. Check Discover app permissions. If any of these permissions required to use your device's features are disenabled, Discover might not work.
  5. Uninstall and reinstall Discover. If nothing else has worked, completely uninstall Discover then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Discover not working


2. Fix Discover Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Discover be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Discover not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Discover may not be able to connect to the Internet when running in the background.

Reported Issues

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