Published by Interactive Communications International, Inc. on Oct 17, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Bluebird?



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What users are saying

1. I've had a bluebird account for a few years and I've never been able to deposit a check with the app.

2. Unfortunately I'm going to have to find a new bank for this functionality is important and just doesn't work.I use Blubird not just as a debit card, but also as a virtual bank, because you get an account number and a routing number, just like a traditional bank account.

3. The only downside is that their app is down a lot for maintenance, but that does not affect card usage, and you can always log onto their website to check your balance, cash checks, etc.

4. Anyway, I've used the bluebird app for just as long as I've had the card and have appreciated its unique navigation compared to other apps and then you guys update the app and it's too difficult to navigate.

5. Whenever I try to take pictures of a check in the app in order to do a mobile deposit, the second it focuses and recognizes it's seeing what it wants to see, the camera view vanishes and no image is uploaded.

6. It took a picture of the back but will not save the front.honestly I have been using them for about 10 years now I don't like the transfer limits between accounts.

7. Now when you're supposed to take a picture of the front and back of the check it just flat out doesn't work in the app crashes.

8. Get it together, Bluebird, this ain't it.I've had my bluebird card for many years now, probably since 2007 or so, maybe longer maybe less who knows.

9. I just got a check from my bank and I cannot deposit it.

10. Otherwise it does what I want lol.I've relied upon (constantly used) this app for well over eight years and can't say enough about it and it's ease of use and functionality.

11. I get paid 2 days earlier than everyone I work with because of using bluebird.This app is pretty basic, and mostly does okay.

Steps to Troubleshoot & Fix Bluebird Issues

1. Fix Bluebird Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bluebird: Restarting the app will resolve most errors.
  2. Update the Bluebird App. Here is how:
    1. On Android goto PlayStore » Search for "Bluebird" » Open Bluebird » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bluebird » click "UPDATE".
  3. Clear Bluebird app cache: Clearing cached data will force your app to retrieve the latest data directly from Bluebird servers.
    1. On Android, goto Settings » Apps » Select "Bluebird" » click Storage » click "Clear Cache".
  4. Check Bluebird app permissions. If any of these permissions required to use your device's features are disenabled, Bluebird might not work.
  5. Uninstall and reinstall Bluebird. If nothing else has worked, completely uninstall Bluebird then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bluebird not working


2. Fix Bluebird Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bluebird be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bluebird not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bluebird may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Kathleen Lambert

Since an app update app says it is offline. Contacted bluebird they said it was my device. Still cannot use the app.