how to cancel Citi Mobile®

How to Cancel Citi

Published by Citibank N.A. | Updated: Feb 24, 2023



Learn how to cancel Citi Mobile® subscription on iPhone, Android, Paypal or directly.


Table of Contents:

  1. Cancel on iphone
  2. Cancel on android
  3. Cancel on Paypal
  4. Cancel via Email
  5. Cancel on Website


cancel Citi Mobile® subscription   cancel Citi Mobile® subscription 2


Reading time: 41 seconds

Cancel Citi Subscription on iPhone & iPad

  1. On your phone, open "Settings" and tap your Apple ID profile.
  2. Click "Subscriptions" and select "Citi Mobile®".
  3. Click "Cancel Subscription" and confirm the cancellation.

Alternative method via AppStore:

  1. Goto the Appstore » your Profile » Subscriptions.
  2. select "Citi" and click "Cancel Subscription".


Cancel Citi Subscription on Android


  1. Launch the PlayStore app and click the hamburger menu icon.
  2. Select "Subscriptions" » tap "Citi Mobile®" » click "Cancel Subscription".
  3. Your subscription to Citi will now be canceled.


Cancel Citi Subscription on PayPal

  1. Sign in to your PayPal Account and click "Settings ".
  2. Select "Payments" and click "Manage Automatic Payments".
  3. Under Automatic Payments tab, click "Citi Mobile®" or "Citibank N.A." » "Cancel".
  4. You are now unsubscribed from Citi


Cancel Citi via Email

  1. Open your email app
  2. Provide all the relevant information regarding your account.
  3. Provide a reason for the cancelation.
  4. Send the email to [email protected] Login to see email.

Alternatively, you can directly ask Citi customer service to cancel your subscription using the form below:

Already have an account? Login here


Cancel Subscription Directly on Citi's Website

  1. Visit their website - http://www.citibank.com and login to your account.
  2. Goto your profile or account page and click "Billings" or "Subscriptions".
  3. Click "Cancel" to remove your subscription.



About Citi Mobile® App

Simpler All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch Fast Navigation: Quickly get to your favorite features with an intuitive navigation menu and smart shortcuts Card Replacement: Request a new card if your original is lost, stolen or damaged Citi Mobile® Snapshot: Quickly review key account info – without having to sign in every time Zelle®: A fast, fee-free way within the Citi Mobile App to pay and easily split payments with people you trust.** Mobile Check Deposit: Quickly and easily deposit checks from your mobile device Find an ATM: Easily locate one of more than 60,000 fee-free ATMs in the U.S near you Account Information: View your statements, check balances and recent activity Make same-day or scheduled payments easily Smarter Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances Spending insights*: Track your spending habits and trends across your accounts Bill management*: View and manage your bills, and recurring payments in one place FICO® Score : Citi credit card customers can view their FICO® Score for free Make payments including automatic payments, and transfers and manage payees Dispute credit card transactions if ever needed and track the status Stay informed with Account Alerts: Choose the alerts you want and even when you want them Change your credit card due date: Choose the beginning, middle, or end of a month Secure Citi® Quick Lock: Lock or unlock your lost or misplaced card PIN Reset: Reset your debit card PIN from your mobile device Enable Fingerprint Authentication for a fast way to access your account * Features are available today on a limited basis. **Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Citi’s Mobile App has been certified by J.D. Power for providing “An Outstanding Mobile Credit Card Experience” for customers.” J.D. Power 2019 Mobile App Certification Program recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards. Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub

cancel Citi Mobile® subscription   cancel Citi Mobile® subscription 2

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