Contact LifeLock Customer Service

Why should I report an Issue with LifeLock: Identity Theft Prote?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LifeLock to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We leverage unique data, science and patented technology and provide identity threat detection, identity alerts†, and comprehensive restoration services. With more than 4. 4 million members, we’re committed to providing our consumers some peace of mind amid the threat of identity theft. 1 - 2017 Identity Fraud Study, Javelin Strategy & Research. † LifeLock does not monitor all transactions at all businesses. †††Million Dollar Protection Package benefits are provided by a Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members).

2. If you tell us that any activity looks suspicious, our LifeLock Identity Protection Agents will be able to help you. • Use in-app calling to get in touch with LifeLock Member Services. • Easy access to credit information with your annual credit score, an essential part of credit protection.

3. Depending on your membership level, you can monitor your bank, credit card, and retirement account activity—all from your LifeLock app. • With the mobile app, our patented LifeLock Identity Alert® System† will send alerts directly to your mobile device. • You’ll be able to respond to possible fraud alerts† right away.

4. Use the app to sign up for identity theft protection today. More than 4. 4 million LifeLock members trust us to help protect their identities, finances and credit. It’s no wonder why.

5. LifeLock goes beyond credit monitoring to see a wide range of identity theft threats you might otherwise miss.

6. The LifeLock app uses our proprietary technology, putting LifeLock’s identity theft protection services at your fingertips.

7. Since 2005, LifeLock has been a leading provider of proactive identity theft protection services for consumers.

8. Ultimate Plus members see credit scores and reports from three credit bureaus and are able to track month-to-month changes to their credit information.

9. There’s a new victim of identity fraud every two seconds. 1 Criminals can drain accounts, buy property, and file fraudulent tax returns in your name.

10. You’re across town—away from your computer—when LifeLock sends you a fraud alert. † Someone is taking out a bank loan in your name.

11. And if we find your information used within our network, we will send you alerts to help proactively safeguard your credit and finances.

1. Lifelock has always caught issues like having email addresses being used on the dark web, or unusual credit card use which is great.

2. Overall I feel they are worth it.The only problem that I had while using the app was that there was a total of 5 alerts on the site, however as I tapped on them for the details I could view what each one was for and who was the originating credit reporting agency.

3. Lifelock does work hard to protect customer info.I feel like the Lifelock app is very simple to navigate and work with.

4. The only thing that bothers me is that usually it will be a day or two after the fact, which is still enough time to dispute/rectify an issue with the credit card company or banking institution.

5. The interface is quite dated, and several key functions (real_time credit lock/unlock for example) are only accessible on the web page.

6. However, the credit score updates are slower than Credit Karma and they don't catch everything you think they would, but, back to the beginning, they will help you make it right.

7. The credit score feature is great.

8. Also they have zero interest in pursuing those who got your $ or information or messed up your credit it the first place.

9. What is the point of the app if we are not permitted to access the account?Poorly intuitive interface when it comes to linking accounts.

10. I recommend it to everyone!The biometric unlock "feature" doesnt work (but works perfectly fine on all the the other apps on my phone).

11. The problem occurred when I attempted to find a "YES" button to tap on to get them to delete themselves, none to be found, oh, move to the next alert and the previous one will delete.

1. Fix LifeLock Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart LifeLock: Restarting the app will resolve most errors.
2. Update the LifeLock App. Here is how:
   1. On Android goto PlayStore » Search for "LifeLock" » Open LifeLock: Identity Theft Prote » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LifeLock » click "UPDATE".
3. Clear LifeLock: Identity Theft Prote app cache: Clearing cached data will force your app to retrieve the latest data directly from LifeLock servers.
   1. On Android, goto Settings » Apps » Select "LifeLock: Identity Theft Prote" » click Storage » click "Clear Cache".
4. Check LifeLock app permissions. If any of these permissions required to use your device's features are disenabled, LifeLock might not work.
5. Uninstall and reinstall LifeLock. If nothing else has worked, completely uninstall LifeLock then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing LifeLock not working

2. Fix LifeLock Server issues & Internet Connection

1. Check network connection: An unstable Internet will make LifeLock be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to LifeLock not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, LifeLock may not be able to connect to the Internet when running in the background.