Contact Branch Customer Service

Why should I report an Issue with Branch - Personal Finance Loans?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Branch International to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. However, I hope to see newer features like adding many more billers to the "Pay Bills" interface beyond the current list and adding an option to invest into the fixed investment balance directly from the flexi investment balance.I have used this app for a reasonable time period, and so far, I have confidence both in the management of my funds and in the functionality of the app itself.

2. I even shared screenshots at the customer care service and also through email but there hasn't been any response from them.The Branch team are very responsive.

3. It has been back and forth with the customer care more than a year,I observed that the money was sent to an account ihv never added or transacted with.

4. But now i have applied for a small loan of 500rs and the app said that it was disbursed to my account but there has been no transfer of money to my account.

5. How on earth the account was even my Major account in the app, that they had to send money to that particular account is a mystery.The customer care is pathetic.

6. The best app ever, very easy to get loan, it can also be used as a bank to save money and do other transactions, they have good features, easy to navigate, very fast in delivering.

7. The problem is I can't access my wallet yet, customer service said it due to adding a new log in option, but it seems to be taking forever to rectify.

8. I have written an email as well along with the screenshot of the payment but still there is no response.Very help full.and professional finance leading service provider.

9. Customer support is also prompt, detailed, consistent, and awesome.Best loan app ever, disbursed loan a few minutes after downloading the app.

10. I have made the payment through their app using the UPI option and the amount got deducted from the account but still it is showing payment was not completed.

11. I am a new customer and was pleasantly surprised by the smooth experience of applying for a loan.

1. Fix Branch Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Branch: Restarting the app will resolve most errors.
2. Update the Branch App. Here is how:
   1. On Android goto PlayStore » Search for "Branch" » Open Branch - Personal Finance Loans » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Branch » click "UPDATE".
3. Clear Branch - Personal Finance Loans app cache: Clearing cached data will force your app to retrieve the latest data directly from Branch servers.
   1. On Android, goto Settings » Apps » Select "Branch - Personal Finance Loans" » click Storage » click "Clear Cache".
4. Check Branch app permissions. If any of these permissions required to use your device's features are disenabled, Branch might not work.
5. Uninstall and reinstall Branch. If nothing else has worked, completely uninstall Branch then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Branch not working

2. Fix Branch Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Branch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Branch not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Branch may not be able to connect to the Internet when running in the background.