Contact SoFi Customer Service

Why should I report an Issue with SoFi - Banking & Investing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Social Finance, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Bank, borrow, budget, and invest- all in one app. • Enjoy no account fees on mobile banking with no minimum balance requirements on your accounts. • Access your money at over 55,000 ATMs nationwide for convenient mobile banking. • Advance your paycheck by up to 2 days when you set up direct deposit with our online bank. • Secure your funds with FDIC insurance up to $250,000 on your mobile bank account. • Invest in stocks and ETFs without commission through our mobile investing app. • Access exclusive IPO investments at IPO prices directly from your investing app. • Start investing with as little as $5 using fractional shares in our easy-to-use investing app. • Get up to $1,000 in stock when you open and fund an active invest account. • Connect all your accounts to our budget tracker for a comprehensive financial overview. • Set and monitor custom savings goals with our advanced budgeting tools. • Gain insights by categorizing and analyzing your spending in our budget tracker app. • Stay on top of your finances with bill payment reminders from our money management app. • Track your credit score for and receive updates to help advance your financial health.

2. Sponsor: Social Finance LLC (“SoFi”) 234 First Street, San Francisco, CA 94105. **Early access to direct deposit funds is based on the timing in which we receive notice of impending payment from the Federal Reserve, which is typically up to two days before the scheduled payment date, but may vary.

3. Get up to $1000 in stock when you open and fund an active invest account.

4. Sign up for free credit score monitoring and you could win $20K in cash or be one of three winners to win $1K. *NO PURCHASE NECESSARY.

5. Bank, borrow, budget, and invest- all in one finance app.

6. Subject to Official Rules, including alternate methods of entry, prizes, limits, and odds, click here ( ).

7. Open only to legal residents of the 50 US/DC, 18+.

8. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.

9. Sweepstakes ends at 11:59 pm ET on 1/31/25.

10. Void where prohibited by law.

11. Download SoFi for Android devices on Google Play.

1. The information that it provides on so many different levels is amazing, from how to build credit all the way to investing in stocks and bonds.The SoFi app represents a powerful set of tools for managing your money.

2. Incredibly frustrating, there's also a second login screen that pops up after the first one telling me to create an account when I've already logged into the one that I have.Sofi is great.

3. I've panicked at the gas station after getting $40 worth of gas and receiving two wrong notifications that I spent $192 and then $64.If I can get into the app it's pretty good, but 95% of the time I put my credentials in and it sends me to a blank blue screen that I can't navigate away from.

4. Everything else is great but this really is simple fix, I hope it is fixed in a future update.Best banking app there is! I thought this would be like other banking apps but it is so much more! I heard a rumor it might be closing but I hope not.

5. SoFi gave me my bonus in just days!!! I recommend it to everyone!I have to close 4 full page advertisements everytime I log into my banking app before I can use it.

6. All around a terribly designed experience.I've enjoyed using SoFi as my bank for the last 4 months and haven't had many issues.

7. I primarily use it for my SoFi Checking & Savings accounts and my SoFi Credit Card, and I can do pretty much anything I need to do with those products.

8. My only problem is when you're on the home page with banking and credit at the top, banking includes your savings + your checking.

9. I can't find anywhere to check that my bank account info is correct despite receiving an email asking me to do it.

10. You hit enter it goes to the next text box it could be 40 text boxes down on the screen and the screen will never scroll.

11. I haven't had issues logging on from my computer, but doing online check deposits from a computer is pretty aggravating.

1. Fix SoFi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SoFi: Restarting the app will resolve most errors.
2. Update the SoFi App. Here is how:
   1. On Android goto PlayStore » Search for "SoFi" » Open SoFi - Banking & Investing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SoFi » click "UPDATE".
3. Clear SoFi - Banking & Investing app cache: Clearing cached data will force your app to retrieve the latest data directly from SoFi servers.
   1. On Android, goto Settings » Apps » Select "SoFi - Banking & Investing" » click Storage » click "Clear Cache".
4. Check SoFi app permissions. If any of these permissions required to use your device's features are disenabled, SoFi might not work.
5. Uninstall and reinstall SoFi. If nothing else has worked, completely uninstall SoFi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SoFi not working

2. Fix SoFi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SoFi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SoFi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SoFi may not be able to connect to the Internet when running in the background.