contact GO2bank: Mobile banking

Contact GO2bank: Mobile banking

App by Green Dot




Report an issue with GO2bank .
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with GO2bank: Mobile banking?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Green Dot to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



GO2bank: Mobile banking Features and Description

{Introducing GO2bank! It's the ultimate mobile bank account, packed with the features you’d expect to make it easier to manage your money. We’re a Member FDIC bank and a brand of Green Dot Corporation which has 20 years of providing innovative financial services to over 33 million consumers in the U.S. • No monthly fees with eligible direct deposit. Otherwise, $5 per month.¹ • Free nationwide ATM network.² • Earn 10x the national savings rate average – High-yield savings account, 1% APY on savings, paid quarterly, up to $5,000. Fees on your primary deposit account may reduce earnings on your savings account.³ • Earn up to 7% cash back when you buy eGift Cards from nearly 100 popular merchants in the app.⁴ • Overdraft protection up to $200, with opt-in and eligible direct deposit.⁵ • Get your pay up to 2 days early with ASAP Direct Deposit™.⁶ • Build your credit over time with responsible use of a secured credit card. GO2bank account and eligible direct deposit required.⁷ • Lock and unlock your card with a tap of the app.⁸ • Keep your money protected.⁹ Visit GO2bank.com to learn more. Online access, mobile number and identity verification is required to open an account and access all features. See Deposit Account Agreement at https://www.go2bank.com/content/dam/go2bank/legal/about/docs/go2bankdaa.pdf for fees, terms and conditions. ¹ Monthly fee waived when you receive a payroll or government benefits direct deposit in the previous monthly statement cycle. Otherwise, $5 per month. ² See app for free ATM locations. $3 for out-of-network withdrawals plus any fee the ATM owner or bank may charge. ATM limits apply. ³GO2bank, Member FDIC. Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing. 1% Annual Percentage Yield (APY) as of January 2021. APY may change before or after you open an account. See Deposit Account Agreement for terms and conditions. The average national savings account interest rate of 0.05% is determined by the FDIC as of 12/14/20. National rates are calculated based on a simple average of rates paid (uses annual percentage yield) by all insured depository institutions and branches for which data are available. Savings account rates are based on the $2,500 product tier of insured depository institutions for which data is available. Visit https://www.fdic.gov/regulations/resources/rates/ to learn more. ⁴ Active GO2bank account required to receive an eGift Card. eGift Card merchants subject to change. See Deposit Account Agreement for details. ⁵ Opt-in required. $15 fee may apply to each eligible purchase transaction that brings your account negative. Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid the fee. We require immediate payment of each overdraft and overdraft fee. Overdrafts paid at our discretion, and we do not guarantee that we will authorize and pay any transaction. ⁶ Direct deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. ⁷ Available only to existing GO2bank accountholders with direct deposits totaling at least $100 in the past 30 days. Eligibility criteria applies. Other fees apply. ⁸ Previously authorized transactions and deposits/transfers to your account will function with a locked card. ⁹ Funds are protected from unauthorized transactions on successfully activated cards. Prompt notice is required. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Privacy Policy: https://www.go2bank.com/content/dam/go2bank/legal/about/docs/privacypolicy.pdf

contact GO2bank: Mobile banking image 2   contact GO2bank: Mobile banking image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • ive been trying to login into my account but it wont let me, keeps showing unable to login or login failed try later.

    — by Jose on Sep 21 2021


  • Please I want to login to my app now its saying same thing try to get this done for me please this a new account

    — by Elmer on Sep 21 2021


  • Please check it right now I have to login

    — by Elmer on Sep 21 2021


  • I was trying to login ,my password and mail was correct but its telling me to try later after 15 minutes after that they change minutes

    — by Elmer on Sep 21 2021


  • I have been trying to get into this app for a few months now. It's really aggravating me because this is my primary way to pay my bills. Every time I log in it says there's a login error, to try back later and that YOU are working on it. I need to pay a credit card bill that I NEED TO BE ABLE TO GET INTO THE APP TO DO, OTHERWISE MY PAYMENT KEEPS BEING LATE, AND ITS RUINING MY CREDIT. FIX IT PLEASE! I haven't had any other problem with this card other than the problem I previously stated, but if I can't even get into the app what is the point of having it

    — by Heather Nicole Carter on Sep 20 2021


  • I can’t login my Go2bank app it keeps telling me unable to login try again after 15 minutes and i do that and it says it again

    — by Paul lane on Sep 18 2021


  • I can't login to my account

    — by Irene dizadare on Sep 17 2021


  • I can't login to my account

    — by Irene dizadare on Sep 17 2021


  • i have not been able to login my go2bank over some months always showing unsuccessful attempt when im the one trying to login

    — by james on Sep 17 2021


  • when ever i try to login it says Unable to log in
    Unfortunately we are unable to log into your account right now. Please try again in 15 minutes.

    — by Nicki Freitas on Sep 15 2021


  • Unfortunately we are unable to log into your account right now. Please try again in a few minutes. why ? and i need to log in on my website and app kindly help my fixed this before i report back

    — by Charles E Keyes on Sep 13 2021


  • I tried logging in my account but always telling me there was an unsuccessful attempt to login my account

    — by Mark Stadie on Sep 12 2021


  • I have a difference card this is the card #4133310108447553 017 06/25 exp I have unauthorized purchase of $94.97 was made on
    07/21 that I did not recognize.
    When I call in to dispute the agent told that my information for contact number was incorrect . So I answer to all identify correct . Sincerely your sophin long
    Cell 360 631 3412

    — by Sophin long on Sep 11 2021


  • ive been trying to login into my account but it wont let me, keeps showing unable to login

    — by Marcie on Aug 30 2021


  • i am unable to log into my account

    — by robert murphy on Aug 30 2021


  • I can't log into my go2bank app and I don't understand why I can't login to it

    — by Yesenia on Aug 28 2021


  • There have been technical difficulties for days. I need to activate my card.

    — by Elaine Putman on Aug 27 2021


  • I'm trying to open up an account for a new debit card because this one isn't working and it won't allow me to open up a new account as the customer service people keep suggesting I do.

    — by Brandenn on Aug 21 2021


  • I cant login in with my email or password I tried reseting both nothing

    — by Francine Flores on Aug 16 2021


  • Dear GO2bank Team,

    I have an account in your database with the name Sarah Carranza and the email address that is linked to the account is [email protected]

    I have decided not to use the account again, therefore I am exercising my right under the California Consumer Privacy Act. I request that you kindly delete my account from your database, whether directly from me, through a third party, or through a service provider.

    If you need any more information from me, please let me know as soon as possible. If you cannot comply with my request--either in whole or in part--please state the reason why you cannot comply. If part of my information is subject to an exception, please delete all information that is not subject to an exception. If my request is incomplete, please provide me with specific instructions on how to complete my request.

    Sincerely,
    Sarah Carranza
    Email: [email protected]
    Phone: (323) 979-3679
    8/10/21

    — by Sarah Carranza on Aug 10 2021


  • I tried logging in my account but always telling me there was an unsuccessful attempt to login my account

    — by Helen Slocum on Aug 09 2021


  • when ever i try to login it says Unable to log in
    Unfortunately we are unable to log into your account right now. Please try again in 15 minutes.

    — by maria martinez on Aug 05 2021


  • Resend my password

    — by Alexis Chavez on Aug 05 2021


  • Need assistance

    — by Rhonda on Aug 04 2021


  • Unable sign in keeps saying 15 minutes on my new phone

    — by Kristen on Aug 03 2021


  • Hello, I have been trying to login into my Go2bank App, it says unfortunately we can’t login into your account at this time, PLEASE TRY AGAIN SOON, And I did that, Now It Keep saying, Email address or password is invalid. Why this please let me know.. help me to fix it and tell me what to do, Thank you so much, please don’t let me down or regret that I have an account with Go2bank. I hope to hear from you.

    — by Retha Red on Aug 02 2021


  • Hello, I have been trying to login into my Go2bank App, it says unfortunately we can’t login into your account at this time, PLEASE TRY AGAIN SOON, And I did that, Now It Keep saying, Email address or password is invalid. Why this please let me know.. help me to fix it and tell me what to do, Thank you so much, please don’t let me down or regret that I have an account with Go2bank.

    — by Retha Red on Aug 01 2021


  • Why can’t login on my mobile app

    — by Bradley sellers on Aug 01 2021


  • I need to get into my account, I haven’t been able to log in for a month . Please trouble shoot this issue and contact me so I can access my account . PLEAST

    — by Peter Davis on Jul 30 2021


  • I can’t login on mobile app, it keeps saying unable login attempts

    Please fix this up for me

    — by Mauro morales on Jul 30 2021


  • Unfortunately we are unable to log into your account right now. Please try again in a few minutes. why ? and i need to log in on my website and app kindly help my fixed this before i report back

    — by tina harkey on Jul 30 2021


  • unable to login my bank.
    error message; Unsuccessful attempt to log in
    to your account

    — by SANTOS on Jul 29 2021


  • My account is always saying unable to login now try again in few minutes

    — by Arthur tineo on Jul 27 2021


  • i c ant login into my account due to lost of phone

    — by cassandra on Jul 26 2021


  • My new card I just received out the store will not activate. Card information was entered accurately

    — by Tiara on Jul 24 2021


  • I tried to login my go2bank on the app but it keeps in saying login error and sending me mail Alert: Failed log in attempt I don't why this is happening now I can even use the website anymore

    — by Michael on Jul 24 2021


  • I tried to login my go2bank on the app but it keeps in saying login error and sending me mail Alert: Failed log in attempt I don't why this is happening now I can even use the website anymore

    — by Michael on Jul 24 2021


  • I was trying to set up an account but its showing my email has already been used and i couldn't reset the password......

    — by Jon Coen on Jul 23 2021


  • Can’t login into my account
    I put in the correct online access and it keeps saying invalid email and password why?!

    — by John on Jul 22 2021


  • Cannot login to my mobile banking app and unable to gain access to the email or phone number on file with my account due to lost phone.

    — by Arianna Cabral on Jul 17 2021


  • I can't log in on my go2 bank app it keeps writing error to log in

    — by Zachary Martin on Jul 17 2021


  • My Go2bank is saying login error whenever I want to login

    — by Timothy Siegel on Jul 15 2021


  • Hello I wanna Login To My Go2 Bank account but it say Unble to login please solve it.

    — by Beverly Atreisch on Jul 12 2021


  • My account was failed to login

    — by John Peterson on Jul 12 2021


  • Unable sign in keeps saying please what 15 minutes

    — by Jason on Jul 09 2021


  • You are the worst company I have ever used. I have not been able to log into my account for two months, at first I could not log into my account from my phone. Now from the computer. Constantly writes to try in 15 minutes. Your support is complete mediocrity. I have already reinstalled the browser, tried different computers and phones. I've even tried logging in from different locations. I cleaned the cookies and reset the password too. Nothing helps me, you are terrible. The loss of money is constant and a lot of lost nerves. I called you, you promised to send my gift cards by mail on Thursday. You haven't sent anything, it's been 2 weeks since my request. I do not recommend this company to anyone. My mail: [email protected]

    — by CHRISTOPHER on Jul 08 2021


  • Go2bank wont let me log in I have the correct password and username it's just not letting me log in

    — by Krystal Alexander on Jul 07 2021


  • I'm still having problems logging into my account

    — by Tynesha Moorman on Jul 07 2021


  • Please help me I can’t logging on mobile app only on browser please fix it 🙏🙏

    — by Paul Fults on Jul 03 2021


  • I forgot my password and no longer have access to the email I used to open my account. I have my card, the account is active…I just can’t get into it. Please help.

    — by Joseph Brooks on Jul 02 2021


  • My email address was [email protected] and I no longer have access to it to get the email for a forgotten password. My new email is [email protected] because that phone is smashed and I can't get into my account.

    — by Zachary schmidt on Jul 01 2021


  • My email address was [email protected] and I no longer have access to it to get the email for a forgotten password. My new email is [email protected] because that phone is smashed and I can't get into my account.

    — by Zachary schmidt on Jul 01 2021


  • I’m unable to log in my go2bank account and i want it to be fix so i can make use of it

    — by Scott on Jul 01 2021


  • Can't access my account need update number and email

    — by Donald S Jarrard on Jun 29 2021


  • Please unlock my account.

    — by Shawn edwards on Jun 26 2021


  • Why can't I login!?

    — by Shawn edwards on Jun 26 2021


  • The staff is either retarded they steal money out of your account and pretend they are help ing you with activating the card when they give you the run around all day and night and me it took care three days just to get proper assistance with activating the card they are retarded Mobile bank please never use it they steal money cause on every other site my card declined but still have a balance there app glitchy and not helpful to either even with normal data services

    — by Rachel Thompson on Jun 25 2021


  • I don’t really use the account and don’t wanna keep being charged

    — by Michael Cecil on Jun 25 2021


  • I have issue logging to the mobile app and need it resolved

    — by Nicholas on Jun 24 2021


  • Unable to login try again after 15 minutes. This has been happening for the past 1 months and all my money is in my accounts kindly help

    — by Andrew Fisher on Jun 24 2021


  • i can't login in my account last few day when i try to login show this (Unfortunately we are unable to log into your account right now. Please try again in a few minutes.) Check my account

    — by Uyen Ho on Jun 23 2021


  • I tried login my go2bank account but it say login error try again latter

    — by Shafau olayinka on Jun 23 2021


  • I changed my phone and I want to login my go2bank app on my new phone just writing login error and I don't understand

    — by Loretta JUAREZ on Jun 23 2021


  • Unable to login issues I have on my account

    — by Andrew Fisher on Jun 23 2021


  • I have a GO2bank card, I have activated it , but I have not started using it because I could not login into the bank app. I was able to login into my phone browser but that does not bring out the full features. Please kindly resolve that. Thank you

    — by Russell Alioto on Jun 22 2021


  • cant login

    — by TIMOTHY J LECOUR SR on Jun 21 2021


  • How do I check to see how much money I got on it

    — by Calvin Lee Pierce JR. on Jun 21 2021


  • Unlock my account and money and change my birthday date on it

    — by Calvin Lee Pierce JR. on Jun 21 2021


  • I need to access my money on my go2bank account I need it unlocked asap please & thank you.

    — by Shawn edwards on Jun 21 2021


  • I let my friend use and she changed password my email and phone number... And I must recover my account or close it

    — by Ben Fields on Jun 20 2021


  • We're reaching out to let you know there was an unsuccessful attempt to log in to your go2bank account from an unrecognized

    — by Bogdanov Charlie on Jun 19 2021


  • Go2bank has been the best bank I’ve wanted to use. But it’s obvious that it’s couldn’t let me login on the Mobil app. But it’s allows me to login Using the site on chrome. I need a solution on how I can login to the bank using the mobile app.

    — by Henry Jackson on Jun 19 2021


  • I have an issue with my GreenDot card and I have to file dispute where my card and app was messed with long story short they have shut down my account but I have a third card on my GreenDot account and it is one of your cards a go to bank prepaid card it is responsible and is being used to make transactions with my money that is not authorized how do I get in touch with you and how do I get this card with go to bank off of my GreenDot account

    — by Roachelle Caldwell on Jun 17 2021


  • My go2bank app can’t login saying unsuccessful attempts to login

    — by Arianna Alcatraz on Jun 17 2021


  • rediculus cant get ur money out

    — by staline delbirt on Jun 17 2021


  • Can't login to my go2bank account

    — by Kimberly on Jun 15 2021


  • Not receiving my emails link to reset my password

    — by Toni collins on Jun 15 2021


  • Unfortunately we are unable to log into your account right now. Please try again in a few minutes

    — by Nicholas on Jun 15 2021


  • Unfortunately we are unable to log into your account right now. Please try again in a few minutes. Please I need to login to my account in my mobile app.

    — by Maria Yanez on Jun 14 2021


  • I need to access my account... I need to many talk on my account “ unable to access wrong information shit wtf

    — by Michael Schmidt on Jun 14 2021


  • Go2bank is fucking bullshit i make a complaint about unable to login into GO2bank app yet no feedback yet I’m deleting your fucking app off my phone right away

    — by Rogelio Lezcano on Jun 14 2021


  • I was unable to get in my GO2bank app on my phone

    — by Rogelio Lezcano on Jun 13 2021


  • I cant login to the email i have with go2bank card and i cant login

    — by Brandon G Willis on Jun 13 2021


  • I want to cancel go2bank account

    — by Jenifferbell on Jun 13 2021


  • I can't be able to login to my go2bank anymore, they have change my Gmail and password please help me reset it back

    — by Micheal more on Jun 13 2021


  • I am not receiving codes to activate my card or get into my account.i don't know if my card is activated?

    — by Stewart wilds on Jun 13 2021


  • I just created a new go2 bank online and I can’t login both in the app and online

    — by Jonita harwel on Jun 12 2021


  • I’m not about to login my account again. I keep getting this alert in my inbox. "GO2bank: There was an unsuccessful attempt to log in to your GO2bank account." It doesn’t take me to the page to enter the verification code.

    — by Claudio Dalmeida on Jun 11 2021


  • I keep getting the runaround about my account I cannot get into the app and when I called customer service they say they cannot help me my number got changed on my account don't know how I emailed them 3 times but nothing i had direct deposit i still ain't received i am getting very mad cause I need my $700

    — by Kristy Richardson on Jun 11 2021


  • i want to login my account

    — by Janice Perry on Jun 11 2021


  • I have been trying to login to my account but my go2bank is telling me to keep trying back in 15 minutes. please i need to know whats going on. And make this issue rectified

    — by LARRY on Jun 10 2021


  • I am unable to get past verification because I no longer have access to the attached phone number. New number is 5206001534. Also email must be updated as well.

    — by Brittany Getgen on Jun 09 2021


  • I can’t log in my GO2BANK App

    — by Mark Hoke on Jun 08 2021


  • GO2bank: There was an unsuccessful attempt to log in to your GO2bank account.

    — by Vito dentino on Jun 07 2021


  • Why is the app telling me “unable to sign in at the moment please try again later”

    — by David Riley on Jun 07 2021


  • I need to reset my password and phone and email address I lost my phone and I can't find it for anything

    — by Lisa Hunter on Jun 06 2021


  • Why can’t I login tonight my Go2bank banking app. Keeps saying unsuccessful attempt

    — by Evelyn Torres on Jun 06 2021


  • Why I keep receiving unable to login to my own account my account it keep repeating ..... Unfortunately we are unable to log into your account right now. Please try again in a few minutes.

    — by Michael Schmidt on Jun 05 2021


  • Unfortunately we are unable to log into your account right now. Please try again in a few minutes.

    — by Michael Schmidt on Jun 05 2021


  • I try to log into my account and it says Unfortunately we are unable to log into your account right now. Please try again in a few minutes. What do I have to do to solve that problem?

    — by sankha nagchoudhury on Jun 04 2021







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