Contact DKB-Banking Customer Service

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1. DKB knows how to do banking and has no clue in user interfaces.First off, the app does what it's supposed to do.. That's about it.. It doesn't look good, its not user friendly, there are to many options hidden away in to manny sub-menus... Also, when the fingerprint-login fails, there is no button to retry fingerprint login.

2. Instead, it opens the app on the starting page, then I have to go to "my banking", login with fingerprint, select transactions for my card ("Umsätze"), from a drop-down list select "Vorgemerkt", and then finally I can see the transaction from the notification! - Verified by Visa was really, really counter-intuitive to set up.

3. When I first made an online payment, I was redirected to a page which tells I have to login to my internet bank and go to some sub-submenu to enable some option (which I did).

4. Actually, it's just the DKB website plus some features like credit card notifications or fingerprint login.

5. It seems to me that this app (and the whole DKB online banking system) was designed by underpaid amateurs whose main task was to create a visibility of security by constantly logging you out.

6. (3) they ask you to "help save plastic" by canceling your EC card, they say you won't need it... which is a bold lie because know many places in Germany still only accept EC cards!!AVOID: WASTE OF TIME & MONEY.

7. Unfortunately I'll now have to repeat the entire "second factor" setup, because my phone was the second factor device...App starts and after logging in it tells me my browser is checked for security.

8. Would be nice if they created an actual app for banking, where opening documents, transferring payments, logging in etc was easier than on a browser.

9. After the check, you are taken back to the login form... Now you can login again, the browser is checked for security again and it takes you back to the login again.

10. (2) DKB is canceled our credit cards and forced a visa debit card as replacement.

11. Edit: As requested clearing the Cache didn't work, clearing all data has now allowed me up to the login screen.

1. Fix DKB-Banking Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DKB-Banking: Restarting the app will resolve most errors.
2. Update the DKB-Banking App. Here is how:
   1. On Android goto PlayStore » Search for "DKB-Banking" » Open DKB-Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DKB-Banking » click "UPDATE".
3. Clear DKB-Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from DKB-Banking servers.
   1. On Android, goto Settings » Apps » Select "DKB-Banking" » click Storage » click "Clear Cache".
4. Check DKB-Banking app permissions. If any of these permissions required to use your device's features are disenabled, DKB-Banking might not work.
5. Uninstall and reinstall DKB-Banking. If nothing else has worked, completely uninstall DKB-Banking then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DKB-Banking not working

2. Fix DKB-Banking Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DKB-Banking be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DKB-Banking not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DKB-Banking may not be able to connect to the Internet when running in the background.