Contact JULO Customer Service

Why should I report an Issue with JULO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PT. Julo Teknologi Finansial to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Thank you.I might say 5 stars pinjol app so far compare to the others... As a first lender this app is a 'savior'...affordable installment payment with long tenor.. Keep the good work.., InshaAllah i will pay ur loan b4 due date, hopefully much..too many phone calls reminding to repay the debt! are you crazy or what?I like using JULO because they can set the due date payment based on my payroll date so I could easily plan to make payment even before the due date.

2. Thank you for increasing my credit limit.🙂😊Since, My Last Feedback, Julo doing Good For Fixing my issue, Dont know what to say anymore Overall all good.Julo, You blocked my account for several time, 3 months? Just 2 days payment late.

3. One thing I should point to Julo is that they could make a verified whatsapp number for payment reminding system (like, bot chat or something) instead of calling us.

4. It's just that we personally don't really like being called out of nowhere either we were in the middle of working hour or anything, except if any of us were past due dates.Good and helpful application.

5. It's not fair, I did pay all the amount (all debts) away before due date.

6. I want it active right now, otherwise I'll swipe Julo from my life.

7. it's Amazing, thank you JULOSecure setting and registration process.

8. Thank youI like how user friendly the platform is.

9. Helpful in times of need and gracious leniency period to pay which helps a lot.

10. Please only call when it's past due dateAn application with long-term loans for you by following the day of payday.

11. i can set the on time and effort to make sure I wouldn't be late to pay the transaction.

1. Fix JULO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JULO: Restarting the app will resolve most errors.
2. Update the JULO App. Here is how:
   1. On Android goto PlayStore » Search for "JULO" » Open JULO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JULO » click "UPDATE".
3. Clear JULO app cache: Clearing cached data will force your app to retrieve the latest data directly from JULO servers.
   1. On Android, goto Settings » Apps » Select "JULO" » click Storage » click "Clear Cache".
4. Check JULO app permissions. If any of these permissions required to use your device's features are disenabled, JULO might not work.
5. Uninstall and reinstall JULO. If nothing else has worked, completely uninstall JULO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JULO not working

2. Fix JULO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JULO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JULO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JULO may not be able to connect to the Internet when running in the background.