Published by aestimium GmbH on Jun 28, 2023

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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About testerup - earn money

1. After signing up for free, you'll immediately have access to countless app tests, game tests, online surveys, and other product tests. - Earn over $800 directly after download, whether on the go or from the comfort of your home, maximum flexibility guaranteed. - Choose from the largest assortment in the US area, orders that fit you exactly. - You will be regularly invited to the latest product, website, and app tests. - Orders with multi goals allow you to achieve higher earnings through continuous testing. - Fast and secure payout: Get paid within 24 hours. - Upgrade to a premium tester and earn exclusive access to higher-paying assignments. - Tested, Verified, Recommended!

2. Join Germany's largest platform for paid online jobs and join over 3,000,000 online testers.

3. Earn money as an online tester?

4. We value authenticity and trustworthiness.

5. Not for nothing we are recommended by Verbraucherschutz. de.

6. As often and whenever you want?

7. In addition, testerup is certified with the TÜV - eKomi rating of 4. 3/5.

testerup Customer Insights

1. I also REALLY like how simple it is to complete different tasks! Being able to screenshot and upload really makes it much easier than continuously clicking links that link to other links to get credit for tasks under the app! Only advice would be to continue to add more options that aren't games!I only recently joined testerup.

2. As for the way money is paid out, it shouldn't have to be $70 before able to cash out and I haven't hit that mark yet so idk if I'll even get paid... we'll see when comes that time.This app is a great idea and concept.

3. The app says you have 30 days to complete most offers, but it does not provide a way in app to track this, so I wish that would be added.I love the concept of the app.. new and different tasks to do.. not to hard but hard enough.

4. I haven't had a payout yet so will update when I do.I love the concept of it especially since I like playing games on my phone.

5. The higher the level you get in the game the harder it is to pass a level which takes up the time limit required to complete a task.

6. The biggest problem I have had so far is that the games I have played require too much energy to play so essentially you're paying to play which defeats the purpose of this app so hopefully I find something better to try and get to the cash out minimum.

7. STAY TUNED!!!!!I am earning money, but many missed goals in the beginning as the app needs time to update your progress before you get too far in the game.

8. I feel that for the app has bugs because it crashes alot on me.This app has been a fairly new experience for me, There are a lot of different options and ways to earn! I haven't had any issues with system operation.

9. I will continue to support this app just for the new game ideas it offer me.This far I haven't cashed out however I love the concept of this app.

10. It seems that the games to be tested take forever just to get to the second stage of each game I have downloaded.

11. Its far from a perfect app and at times seems like it is being unresponsive if I've completed any tasks for a specific offer.

Steps to Troubleshoot & Fix testerup Issues

1. Fix testerup Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart testerup: Restarting the app will resolve most errors.
  2. Update the testerup App. Here is how:
    1. On Android goto PlayStore » Search for "testerup" » Open testerup - earn money » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for testerup » click "UPDATE".
  3. Clear testerup - earn money app cache: Clearing cached data will force your app to retrieve the latest data directly from testerup servers.
    1. On Android, goto Settings » Apps » Select "testerup - earn money" » click Storage » click "Clear Cache".
  4. Check testerup app permissions. If any of these permissions required to use your device's features are disenabled, testerup might not work.
  5. Uninstall and reinstall testerup. If nothing else has worked, completely uninstall testerup then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing testerup not working

2. Fix testerup Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make testerup be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to testerup not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, testerup may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I downloaded travel town and have competed many levels. I clicked on the link that I was asked to download it. But it’s not updating my progress on the app, it says I haven’t even downloaded it.

    — by Caitlin Moses Wright 2 weeks ago

  • hi there! thank you for the opportunity to play for fun and some extra change for real. Could you tell me how long it will take to go to PayPal from the confirmation email that my earnings have been credited.

    many thank yous

    — by Dave 2 weeks ago

  • Hi, my customer number is 7252549

    I have downloaded several apps via the link on testerup app but it would seem the app is not refreshing the status for the downloads. For example I downloaded family island, I am getting emails to say I’ve wasn’t money for getting to levels, but on my testerup app it still says ‘installing app’ is not complete. There are quite a few others, some of which I have not had emails about either despite clicking allow to let it track activity etc. Please can this be fixed as I’m losing out on a lot of money after completing quite a few levels on the games. Some have worked but only a couple the rest are still all in progress for installing app, despite me passing several levels and waiting several days. Thanks, Gayle

    — by Gayle Darlington-Shaw 3 weeks ago

  • I just completed level 100 on Farm Jam but my progress on testerup hasn't been updated.

    — by Jaden Barr 1 month ago

  • I download aded your app yesterday. I don't know if I registered or not, I'm not even sure how I signed up but am having major password issues and when I try to reset it I get told I can't because of how I supposedly signed up. When I go to the app I only get a choice between signing up or logging in. When I try to sign up I get an error msg. The ONLY way I know how to solve anything is to delete my acct and start over. I AM TRYING TO BE HIRED AS A PRODUCT TESTER. HELP!

    — by Perri Anderson 1 month ago

  • I have tried numerous times to fix a password issue, but can't due to how I apparently signed up. I don't recall this, but now the best solution is to delete my account as is and then start over the way I need to.

    — by Perri Anderson 1 month ago

  • Hi Sir/Ma'am

    Good day,

    I am from the Philippines and can I apply to your company for my family's needs to earn enough money maybe you can help me I will try to learn and help your company maybe you can give me access to your company in the Philippines because I hope you can give me any job, I want to achieve my dream here because in the Philippines the value of our money is small, L will do my best and to help your company.

    I hope you can help me, thank you very much

    Sincerly Yours,
    Christian Antigua

    — by Christian Antigua 1 month ago

  • Mr.Testerup or Miss.Testerup you accused me using VPN but i dont use that. İs that because I am Turkish i wanted to make some money but you didnt let me pease open my account thank you for listening me.

    — by Mert Kurt 1 month ago

  • I was unable to get into my account for no reason at all and I want the problem fixed now or I will make sure no one ever uses the site again.

    — by Christina 1 month ago

  • I changed my email ronquillomarcella367@redacted could you reconnect my account thanks

    — by Marcella Ronquillo 1 month ago

  • My coin master progress isn’t updating please help!

    — by Ryan 1 month ago

  • I am told that I am using a vpn when I am not using a vpn. Help me to solve this problem. What is the problem?

    — by Calvin 1 month ago

  • Why is it that every time I'm busy I'm told I'm using vpn and when I'm using vpn what's the problem? I am also told that my account is already suspended, what is the problem?

    — by Calvin 1 month ago

  • The testerup app is not updating progress.

    — by Kristin Rowland 2 months ago

  • On the coin master portion of testerup I have completed all the way through level 80 however it didn’t reward me for level 29 and 60 completed even though I have the app connected and completed said levels

    — by Kevin Schofield 2 months ago

  • The offer for coin master is not tracking the goals I've completed so i can get paid correctly please let me know how this can be fixed at your earliest convenience

    — by Brandon Campbell 2 months ago

  • They band my account wrongly

    — by Prince Ajuzie 2 months ago

  • I earned 70.20 on tester up and the face recognition didn't work and I want to get paid. What can I do?

    — by Jerry Owens 2 months ago

  • I completed level 100 on GSN casino and did not receive the $25 credit for it!!

    — by Erica Jackson-McGraw 3 months ago

  • its my first time registering today, but sadly seconds later it blocked me already. any solution?

    — by JOHN VERGEl FELISELDA TOWELL 3 months ago

  • I downloaded the app had a few games I been working hard on (really need the money and love the games) but I go back to look at my progress in testerup app and a lady with her hand up blocks me talking about a vpn. I Swamy sure what that was but come to find out “surveys on the go” which is a survey app I was also on had installed it. Obviously I gave them permission but I wasn’t trying to cheat or cause harm! Please let me pick up we’re you blocked me at. I tried to put in rein app but it wanted a ticket number and I couldn’t find one or know were to look.

    — by Jeffrey Barrett 3 months ago

  • The app is not letting me log in because it says suspicious activity

    — by Yonah Silver 3 months ago

  • My account is suspended and I do not know why, I tried logging in on my smart phone but that did not help.
    I just registered about 10 minutes ago and did not even have a chance to see anything.

    — by Alex 3 months ago

  • My customer number is 5074802 and my request number is 254377. I requested a payout of $71 around 1:30am on 6-11-2023 but my earnings still show $71if I click request payout it says error payout already being processed. So I have not received any emails regarding a payout request so I am unclear if the request was made or not. Payout should be sent to theresasudd@redacted on PayPal. Thank you!

    — by Theresa M Suddarth 3 months ago

  • This message is to Earn Testerup. I would like to cancel my subscription. I've tried canceling from the app but it just kept closing when I hit next. Please cancel my subscription.

    — by Kizzy Alexander 3 months ago

  • My understanding of this game was that I needed to play until I reached 50,000 pts when I would receive $50. I haven't received any notification since 30,000 pts. Am I wrong and, if so, what do I need to reach for $50?

    — by Laurie Pearce 3 months ago

  • Hey my account was suspended and I wanna know how I can get it back?

    — by Damian Buckner 3 months ago

  • I Signed Up to you tester up website and tried playing an iphone game but forgot to close the webrowser when i was dont with the game and when I opened it the next day, my account was suspened due to possible fraudulent activite. Cna you help me relove that status so i can test games again?

    — by Timothy Chaffey 3 months ago

  • When I tried to log back into my account it said that my account had been suspended and I just want my same account back since I was about to earn money from it and downloaded the games I was suppose to.

    — by may 4 months ago

  • Yeah my tester up email is andy.painter666@redacted, but you can contact me through my email above. You guys locked me out for no reason. I have been a loyal tester for months, I love this why would you block me. Please fix the issue.

    — by Aundrea Oliver 4 months ago

  • I requested a payout of 71.00 from Testerup after playing for months. 1 day ago I get an email from testerup saying my 71.00 was transferred to my account via paypal. I have called paypal there is nothing on hold or pending. I have not received my money and I have pages of proof that it has never been given to me from my 71.00 payout. I truly have sent a ton of friends to this business. Please help me get my payout immediately.

    — by Katelyn Tanner 4 months ago

  • One of the tasks I completed hasn’t been applied. I payed to get the cash back award

    — by Brett Boatwright 4 months ago

  • Is this legit? I don’t understand the logon procedure. It seems a bit confusing.

    — by Anthony D. McLemore 4 months ago

  • Says there is a block

    — by Riana Freedom 5 months ago

  • Why do y'all keep Suspending my account for

    — by April Haynes 5 months ago

  • I received an email letting me know I had reached a goal@5:55 pm on 4/13/2023. At 9 pm attempted to check my progress but received message that my account was suspended. I've been a member for months and now that I am close to meeting the $70 Cashout requirement rd not my account is suspended. My customer number is 5074802 and my request number is 214461

    — by Theresa M Suddarth 5 months ago

  • Hi I am a current user, and wanted to know why the Family Island game I am playing for compensation is no longer updating the current level I am on with your app. On you app it says that I have not completed level 30 yet, however I am now at level 33.

    — by Hailey Milan 5 months ago

  • My account was suspended and I don't know why my phone was stolen then I got a new one then tried to login with Facebook and it said my account was suspended it's (Streetwise Fukaroundfindout)

    — by Brian 6 months ago

  • My account was suspended and I don't know why my phone was stolen then I got a new one then tried to login with Facebook and it said my account was suspended it's (Streetwise Fukaroundfindout)

    — by Brian 6 months ago

  • For the coin master task my progression is not being registered by the app

    — by Vincent 6 months ago

  • I have completed level 50 and level 70 even got to 71 of bingo blitz and they are still loading everytime i refresh the screen contact me immediately

    — by Marylou Nelson 6 months ago

  • So I just don’t understand how I am supposed to make money off of doing this. And I just don’t understand how to start it. Please help thank you.

    — by Pierce 6 months ago

  • Can’t use app now because you can’t have vpn. I switched to Wi-Fi 2 weeks ago. My own Wi-Fi at home. That is the only change. I have a lot of time invested. I haven’t been paid yet. I got Wi-Fi so I can afford to keep playing. Help.

    — by Vallie Evans 6 months ago

  • Can’t use app now because you can’t have vpn. I switched to Wi-Fi 2 weeks ago. My own Wi-Fi at home. That is the only change. I have a lot of time invested. I haven’t been paid yet. I got Wi-Fi so I can afford to keep playing. Help.

    — by Vallie Evans 6 months ago

  • I can't seem to gain access to test up so I can proceed to test games.
    Please assist me with this matter as soon as possible.
    Thanks again Tawana Miner

    — by Tawana Miner 6 months ago

  • I can't seem to gain access to test up so I can proceed to test games.
    Please assist me with this matter as soon as possible.
    Thanks again Tawana Miner

    — by Tawana Miner 6 months ago

  • I emailed a few days ago regarding my game progress for Dice Dreams. My customer number is 4244389.

    I received an automated email confirming that my email had been received.

    I would like to follow up to see if we can resolve my issue as I am nearing the end of the required progress.

    My issue is that I stopped receiving progress updates for the Dice Dream after completing the 40th level. I am aware of the deadline and I had requested an extension since I was almost at the end of the level requirement.

    I am currently on level 49 of 50 and would like to again request my progress be updated to reflect my current level and a one time exception to extend my time so I am able to complete the job.

    — by Dianna V Taylor 6 months ago

  • Hello
    My name is Andrew and I have used your app about month ago and played punch of games through this period of time but today I tried to login into my account and weren't able to because a message appeared saying that my account got blocked or deleted ,so can you please tell me what is the problem with my account

    — by Andrew 6 months ago

  • Hello
    I have used your app for about a month then I forgot about it for about a month but today I have tried to log in and everything was ok then just out of nowhere I have been taken to a new page and then my account got delted can you please help me

    — by Samantha 6 months ago

  • I would just like information on how the process works.

    — by Darren Drago 6 months ago

  • I want to talk to someone about this

    — by Harley Beahm 6 months ago

  • I started using testerup online to try to see if I can make alittle bit of extra money on the side and I tried to find them on Instagram and I found a page and follow and then I got followed by multiple pages claiming that they work with testerup and they said I have some money to claim and that I have to pay customer service fees and maintenance fees and after I send them the money they kept giving me the run around and never send me the money and blocked me on Instagram. I need help.

    — by Ramon Reyes 6 months ago

  • For some reason when my phone did update I had to redownload the app again. Help I didn’t do anything to make it do this and I want to participate

    — by Angela Coldewey 6 months ago

  • I installed the new game Mech Arena and my progress isn't showing up

    — by Tameeka williams 6 months ago

  • I have completed levels but have not been awarded the credit for the completed tasks. It stopping me from cashing out now that I'm at a high level

    — by Katrina T Johnson 6 months ago

  • I have completed Coin Master and should be getting my payout. I went to look at the game on Testerup and it had completely reset my progress to the beginning. So I lost 75 dollars. I downloaded the app from Testerup and followed all of the rules and I do not know why that happened. I would like to be payed my money ASAP

    — by Rose 6 months ago

  • Hi, I didn't mean to end my RAID Testing. Please reinstate it. I have invested a lot of time and energy into it.. if you could help me it would mean a lot. I am so sorry for the inconvenience. I might have been on the page and then accidentally ended the test. This was not my intention. I put so much time and energy into this it would be a huge bummer if this could not get fixed. I'm sorry and I appreciate any help you can give me. Thank you

    — by Jacqueline Kolosiej 7 months ago

  • Hi, I didn't mean to end my RAID Testing. Please reinstate it. I have invested a lot of time and energy into it.. if you could help me it would mean a lot. I am so sorry for the inconvenience. I might have been on the page and then accidentally ended the test. This was not my intention. I put so much time and energy into this it would be a huge bummer if this could not get fixed. I'm sorry and I appreciate any help you can give me. Thank you

    — by Jacqueline Kolosiej 7 months ago

  • Website is not ticking off my advances from each app. I would like to cash out but on the dice dreams game I have completed until kingdom 31 and it’s not ticking off or recording any data. I would like to cash out at my $70.00 asap.

    — by Hannah Sjolander 7 months ago

  • Hello, my name is Wade, I completed the (Coin Master: Explore Amazing Worlds) tasks and completed village 60 almost 2 weeks ago, which is the last village needed for me to complete all the tasks, my issue is that there is still no checkmark to show that I completed village 60, there are checkmarks on every other task though, if you can please help my customer number is 3377650

    — by Wade 7 months ago

  • I've submitted two or three different requests and still haven't heard anything back bc I'm still waiting to be credited for cashback on a purchase in the bingo holiday game.

    — by Michael spurlock 7 months ago

  • Can't login to my account forgotten password

    — by James Nugent 7 months ago

  • It says that you guys sent me my money, you guys have paid me before using the same information but I have not received anything. I have called PayPal to see if it was on their end and it was not. I would like to see what is going on and why have I not received my payment. This has happened before and I have waited for almost a week. Thank you.

    — by Reginald henderson 7 months ago

  • I have not received payment and its been way over 48 hours

    — by Amanda 8 months ago

  • This is the second time this has happened, it took almost a week for me to receive my first payment then got told it wouldn't happen again and I was okay with that. I have spent alot of money on your games, I'm taking less than I should because you guys didn't fully update my stuff. I just want to get paid out and move on.

    — by Reginald henderson 8 months ago

  • I have been working on two test games premium Doomsday last survivor and Game of Khan . I have finished both games but both games are not ticking off Doomsday I had over 20 ADVANCE SEARCHES as required only needed 10 and its not ticking off. GOK I spent the in game app vip 5 $99 and again it didn't tick off I sent proof and screen shots and proof of the in app purchase for the $240 . Please help thanks n advance

    — by Becky Larman 8 months ago

  • I don't need it

    — by Andrew Ling 8 months ago

  • I have been playing games and they aren't registering my progress. I have wasted so much time on this thinking I was going to get paid and I am getting nothing. I've tried their customer support many times and have never heard back.

    — by Kara Kuhl 8 months ago

  • I started with Coinmaster game and went to level 40 rather quickly, and well past now. Testerup doesn't show me past level 1 ??

    — by Kevin Crosby 8 months ago

  • I have finished coin master on level 40 but my balance not increased

    — by allan martinez 8 months ago

  • I’ve been playing Coin master: explore amazing worlds and I’ve passed level 29 but it hasn’t checked it off of the check list it’s still spinning and I tried downloading another game to test and I downloaded it through the link like I was supposed to and it never registered that I downloaded it and it just spins instead of checking off

    — by Leslee 8 months ago

  • Can’t get my credit for a job I was in the middle of. It has dissapered and said I completed it when I had not.

    — by Connor Derrenbacher 8 months ago

  • I signed up to play coinmaster. I haven't had any progress on my app and I'm way up in level and should be paid for It.

    — by Jodie Long 8 months ago

  • I signed up to play coinmaster. I haven't had any progress on my app and I'm way up in level and should be paid for It.

    — by Jodie Long 8 months ago

  • My account was deleted. Why? I have no freaking clue. I was just playing my games and I logged in to check my progress and it just says "account deleted"!

    — by Savanna Hankins 8 months ago

  • This app is not allowing me to receive my payout and I would like to be contacted about the issue so that I can receive my payout of 95 dollars

    — by Sharencia Anderson 8 months ago

  • I tested family island and was never paid!

    — by Laura Kluse 8 months ago

  • I will be pursuing further course of action if not compensated your app is not giving me a payout option yet giving me a 48 hr time frame to collect I seen reviews I'm sure you don't need any more

    — by Malik 8 months ago

  • Can someone please get back to me I'm now on level 51 in dize dreams and didn't get the 90 for it

    — by Liza M Terrasi 8 months ago

  • I'm on level 51 and didn't get the 90 dallors for it

    — by Liza M Terrasi 8 months ago

  • I reached the 70$ goal gave my info and have not received my money or an answer from their customer service email.

    — by Mary Higgins 8 months ago

  • I would like to delete my account on this app, got tired of using it.

    — by Byron 8 months ago

  • Resched all level coin master dident upload 2nd the last one even thoe it was completed email proff..never heard back..then just went with $75 to try to cash out and kept sayin in progress already and then it kciked me out of app and says account deactivated…I want my $100!!pissed….

    — by Kristina 8 months ago

  • I downloaded Coinmaster from the app. It has been spinning on download and I’m not getting credit for leveling up. I am currently on Level12.

    — by Amy Reece 8 months ago

  • I have leveled up pretty high in coin master but never get clear answers if any on how and when to get paid. Seems like this is a common theme associated with TesterUp. Are you testing the people's patience as far as how long will it take until somebody at TesteUp is maliciously assaulted OR how much fraudulent money your Bank will allow you hold until you HAVE to release a few funds? Kindly let the people know. We are waiting.....

    — by Tim Golden 8 months ago

  • I didn't receive payment.

    — by Taylor Hillanbrand 9 months ago

  • I had finished 5 5 star summon on Call of Antia but it still didn’t credit me

    — by Calvin Tran 9 months ago

  • I'm very upset! I have made multiple purchases for the Cashback for a few games and haven't gotten any Cashback or check mark for the things I purchased. Get back to me asap

    — by Ronald Lynch 9 months ago

  • My progress is not showing up in the TesterUp app on either of the games I downloaded... I'm wondering if I'm doing something wrong. Plz help

    — by Samantha Hathaway 9 months ago

  • How do I refresh the app for what I have completed? I have completed several levels in Family Island, but it still just is stuck on install app. It also changed the available money from $300 to $275.

    — by Shun Sanders 9 months ago

  • App will not let me refresh so I can collect

    — by Denise Didonato 9 months ago

  • I would like my money. I've spent way too much money trying to reach certain levels and it says I'd be paid out in 24-48 hours and it's been like 4 or 5 days now.

    — by Cody 9 months ago

  • It has been several days almost a week why do I still not have my money that I earned in my PayPal account do you even actually pay people like you claim

    — by Jonathan 9 months ago

  • Hello! Just trying to get ahold of someone. I’ve been playing the game travel town and I’ve been making progress. However it said it installed correctly but it is now not tracking my progress. Is there anything to do about this.

    — by Virginia Peterson 9 months ago

  • It has been THREE days and Testerup still has NOT paid me my winnings that I cashed out!! Their website advertises "payout takes place within 24 hours." BULLSH*T!! It's been 3 days and still nothing!! Their customer service does NOT answer anyone!

    — by Shanny D 9 months ago

  • Stop fucking emailing me mother fuckers

    — by Jessie herrera 9 months ago

  • My Coin master is missing a bunch of villages checked off. I do not see all my in app purchases.
    And do all game reburse for any purchases you make?
    I have sent 6 or 7 email to the contact email within the app and have bot received one response.
    I need to be able to have two way communication in order to complete the tasks required of me to make money.
    Susa Healey

    — by Susan Healey 9 months ago

  • Hi I requested a payout over three weeks ago and still haven’t received anything. When I go to press payout it gives me an error message saying that it is already in process. I have contacted you guys multiple times and I keep getting the same response that it is on its way into wait four days but it’s been three weeks. Thank you

    — by Ashley Kulynycz 9 months ago

  • 402711386

    — by maryam 10 months ago

  • And I'm not receiving any help or response from you guys that's wack yo I worked hard and spent money on this I need to know something

    — by Anfernee Stephens 10 months ago