Contact NowPay Customer Service

Why should I report an Issue with NowPay?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CaixaBank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. También podrás pagar tus compras cómodamente con el móvil de forma sencilla, rápida y 100% segura en cualquier establecimiento con pago contactless NFC. - Tu móvil: un smartphone Android, versión 5. 0 o posterior, con tecnología contactless (NFC). - La app de NowPay: descárgatela e instálala en tu dispositivo móvil. - Tu tarjeta en el móvil: desde la app podrás descargarte y gestionar tus tarjetas de empresa de forma gratuita.

2. Con NowPay solo necesitas tu móvil para gestionar tus tarjetas de empresa, comprar, sacar, solicitar y enviar dinero. CaixaBank, S. A. es el titular de esta aplicación de pagos y compras por móvil.

3. Descarga NowPay para gestionar tus tarjetas de empresa y empieza a disfrutar de las ventajas de pagar con tu móvil a través del método contactless. ¡Siéntete libre!

4. Con NowPay podrás pagar cualquier compra o servicio y/o sacar dinero en los cajeros CaixaBank con tecnología contactless a través del móvil.

5. La aplicación está disponible en castellano, catalán, euskera, gallego e inglés. ¿A qué estás esperando para convertir tu móvil en tu nueva cartera digital (wallet) y empezar a pagar con tu dispositivo?

6. ¿Tienes tarjetas de empresa CaixaBank? ¡Descarga NowPay para gestionar tus tarjetas de empresa y controlar todas tus operaciones!

7. Podrás gestionar todas tus tarjetas CaixaBank de forma sencilla y rápida.

8. Importante: para pagar, la pantalla del móvil debe estar iluminada.

9. Consulta en tiempo real todas las operaciones realizadas con las tarjetas que hayas añadido a tu monedero virtual.

10. Si ya eres cliente de CaixaBank, inicia sesión con los mismos datos de acceso que usas en CaixaBankNow.

11. Acerca el móvil al TPV hasta que escuches el sonido “bip” de confirmación.

1. I think you need a new developer team...Works fine but it's terrible that we have to use this app instead of allowing us to add the card into Google Pay! Edit: even after disabling paying with this app, it still interferes with my google pay.

2. Hard to believe for such a big and well reputed bank as Caixabank.Generally the app works perfectly fine, however today it has been detective and at the time to pay for a meal, the app crashed consistently and I was unable to pay.

3. My agent is sick with COVID...uninstalled, reinstalled, re-authoried card again... nothing works.

4. Every couple of updates the app stops working, works well for a couple of days, suddenly stops working again.

5. Thank goodness I still walk around with the physical card, because this app is completely unreliDesapareció de la barra de notificaciones a pesar de estar habilitada.

6. It requires 2 steps every time to activate it (fingerprint login, and then once you've logged in, it asks you again for it!) And then it keeps crashing constantly.

7. Caixa, you've got hundreds of customers saying they are experiencing same problem with app not working!? Fix it!!!Good but needs improvement.

8. As others ha e pointed out, it also crashes when paying sometimes.Used to be great, but now it doesn't work at all.

9. You need to open the app to pay, but it fails half of the time.Disastrous app.

10. Only shows favourite card, so can't use my imagin card.

11. Can't change favourite card, so always uses same one.

1. Fix NowPay Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NowPay: Restarting the app will resolve most errors.
2. Update the NowPay App. Here is how:
   1. On Android goto PlayStore » Search for "NowPay" » Open NowPay » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NowPay » click "UPDATE".
3. Clear NowPay app cache: Clearing cached data will force your app to retrieve the latest data directly from NowPay servers.
   1. On Android, goto Settings » Apps » Select "NowPay" » click Storage » click "Clear Cache".
4. Check NowPay app permissions. If any of these permissions required to use your device's features are disenabled, NowPay might not work.
5. Uninstall and reinstall NowPay. If nothing else has worked, completely uninstall NowPay then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NowPay not working

2. Fix NowPay Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NowPay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NowPay not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NowPay may not be able to connect to the Internet when running in the background.