Contact MySynchrony Customer Service

Why should I report an Issue with MySynchrony?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Synchrony to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Our Synchrony HOME™ and Synchrony Car Care™ apps will be going away at the end of December, however account holders using those apps can still access all the great features in the MySynchrony app.

2. Download the MySynchrony App today to securely manage the same private label credit card accounts that you manage on MySynchrony. com quickly and conveniently!

3. Make the move today using the same login credentials!

4. The minimum required version to use this app is Android 11 and up.

5. You cannot access Synchrony Bank Savings accounts and some private label national brand credit cards on this app. • Explore savings, deals, and offers from our partners nationwide, online, or right in your neighborhood. *Private label credit cards issued by Synchrony Bank.

1. The app opens fine just once, but any time you open the app again after that it immediately crashes within half and second.

2. This is frustrating, and disheartening.Terrible app! I logged in and it wasn't even functioning! It literally told me to go to the website instead, and the link it gave was broken & leads to a blank page.

3. I did reach out to support and got a response saying the problem sounds be fixed but it still doesn't work.If I can actually get into the app, it is fine.

4. It's frustrating enough that I will likely not even use the card any more just so when its paid up I can be done with it.Useless. You're better off just using their website to manage your account.

5. It's very frustrating.Some apps that financial companies use for payment, and servicing are subpar and confusing, however, MySynchrony is not only very user friendly and easy to use, it's quite esthetically pleasing also.

6. So sad as you are stuck using the web version.Literally refuses to open on my phone.

7. Even when I'm not teying to use it, i keep getting a notification on my phone saying that it isn't workong.

8. On a fresh restart of the phone, if you time it just right, it might load.

9. That's the problem though, the app crashes virtually every single time it's opened.

10. Can't pay my bill (which is the only reason the app even exists), and the website on a desktop computer isn't much better with similar problems.

11. To the extent that I cannot tt pay my bill and must remember to check back later to pay it before the due date.

1. Fix MySynchrony Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MySynchrony: Restarting the app will resolve most errors.
2. Update the MySynchrony App. Here is how:
   1. On Android goto PlayStore » Search for "MySynchrony" » Open MySynchrony » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MySynchrony » click "UPDATE".
3. Clear MySynchrony app cache: Clearing cached data will force your app to retrieve the latest data directly from MySynchrony servers.
   1. On Android, goto Settings » Apps » Select "MySynchrony" » click Storage » click "Clear Cache".
4. Check MySynchrony app permissions. If any of these permissions required to use your device's features are disenabled, MySynchrony might not work.
5. Uninstall and reinstall MySynchrony. If nothing else has worked, completely uninstall MySynchrony then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MySynchrony not working

2. Fix MySynchrony Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MySynchrony be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MySynchrony not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MySynchrony may not be able to connect to the Internet when running in the background.