Contact Direct Express Customer Service

Why should I report an Issue with Direct Express®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of i2c Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please look in the app store for the same mobile app logo with a short description stating that the app is for cards which start with the numbers 533248. ● Account(s) Management – Activate & check your card balance, manage your or your Benefit Recipient’s funds, Review Transactions, Set Alerts, Download monthly statements and much more.

2. With the new mobile application for your Direct Express® Debit MasterCard® card, you can manage your money conveniently and securely from your mobile device.

3. The mobile application is free to download for the cardholders whose card number starts with 511563.

4. Direct Express® application is loaded with whole new security feature set.

5. Please Note: If your card begins with 533248 DO NOT download this app.

6. Your security is our utmost priority.

7. Mobile data transmissions and account information are highly secure.

1. My balance said $4.37 and when I attempted to use it I got an email saying that the availability was $4.37 but, the ledger balance was $0.00....but 9/2021 my balance had an extra $4.37 after my monthly deposit so that's the only issue I have had with the app!I love getting a text message immediately after every purchase/ & updated balance! It saves me time so I dont have to log into the app all the time to find out what my balance is! My normal bank checking account does Not have this feature- only amount of purchase but it doesn't text me my updated balances.

2. I USE WALGREENS ATM every month to make 4 $200 withdrawals, all at the same time, to pay my bills.I can't do nothing but receive my money I can't log in my account so creditors can view my payments, certain agencies will not accept payments from Direct Express because it's to much to deal with they decline payments for no reason.

3. I like being able to look at my transaction history and balance, but I especially like that I can lock/unlock my card through the app.

4. I love being able 2 pull up my purchase history & check my balance anytime I want.

5. It has alert settings, so you can get a call, text or email, that alerts you to low balance, upcoming deposits and more.

6. If you have any kind of dispute, they cancel your card and you have to wait up to 10 business days for a new one with no access to your funds.

7. So now I'm gonna be late in paying my rent because I have to wait 5 to 10 business days to receive my new card.

8. Have a new card and can't check the balance anywhere.

9. I always have alerts set up to text me everytime the card is used and for every deposit.

10. How long does it take to fix this! Ready to go with a regular bank acct.Doesn't show pending deposits most of the time.

11. Same 4 stars because i had to order another card and did it from the app it didn't give me a time frame of how long it would take to get my new card or even if it's in the way.

1. Fix Direct Express Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Direct Express: Restarting the app will resolve most errors.
2. Update the Direct Express App. Here is how:
   1. On Android goto PlayStore » Search for "Direct Express" » Open Direct Express® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Direct Express » click "UPDATE".
3. Clear Direct Express® app cache: Clearing cached data will force your app to retrieve the latest data directly from Direct Express servers.
   1. On Android, goto Settings » Apps » Select "Direct Express®" » click Storage » click "Clear Cache".
4. Check Direct Express app permissions. If any of these permissions required to use your device's features are disenabled, Direct Express might not work.
5. Uninstall and reinstall Direct Express. If nothing else has worked, completely uninstall Direct Express then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Direct Express not working

2. Fix Direct Express Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Direct Express be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Direct Express not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Direct Express may not be able to connect to the Internet when running in the background.