Contact Albert Customer Service

Why should I report an Issue with Albert: Budgeting and Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Albert Corp. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Savings with Genius and Albert Savings accounts (together, “Savings”) are held for your benefit at Coastal Community Bank, and Wells Fargo, N. A. , Members FDIC, respectively (together with Sutton Bank, each a “Deposit Bank”).

2. Your FDIC insurance for each such account is subject to Albert maintaining accurate records, a positive determination by the FDIC as receiver if a Deposit Bank should fail, and with respect to each Deposit Bank the aggregation of all of your insured deposits held at that Deposit Bank.

3. Funds in Albert Cash and Savings are held in pooled accounts at their respective Deposit Bank and each are FDIC-insured up to $250,000 on a pass-through basis.

4. Albert Investing accounts are not FDIC insured or bank guaranteed and involve the risk of loss.

5. The Albert Mastercard® debit card is issued by Sutton Bank, pursuant to a license by Mastercard.

6. With Instant overdraft coverage eligible members can overdraw their Albert Cash account for debit card purchases, ATM withdrawals, and transfers.

7. Genius, which includes Albert Cash, Savings with Genius, and all Albert subscription features, has a maintenance fee that costs $14. 99/month.

8. Manage your budget and spending across multiple accounts, track subscriptions, get smart alerts to save more and spend less, save and invest automatically, get up to $250 in overdraft coverage, monitor your identity and credit score, and finance experts.

9. Limits start at $25, are reevaluated on an ongoing basis, and are subject to eligibility requirements based on your linked bank account activity, and other factors.

10. Investing accounts are not FDIC insured or bank guaranteed.

11. Deactivate Genius or close your Albert account any time in the app.

1. I've been trying to cancel it for almost a year but every time I go to do so there is more mystery money in the account and I can't get out.

2. It has been several days and I have been unable to withdraw that money back into my account to cancel.

3. Couldn't cancel membership for longest time they did not have that option available, as of 2 days ago it's cancelled , after they took $12 out of my account a cancel option appeared.

4. This app is terrible.I love the app because it really does help me save money without noticing that anything is being taken out of my account.

5. When you try to cancel suddenly the money it has transferred to "savings" is inaccessible and still pending after previously being shown as cleared.

6. Albert is useless unless you like to waste time and money.It lost connection with my bank.

7. And when you want to cancel it and deactivate your account they trap you into staying bc they are forever adding "auto saved" funds to it so you can't close it.

8. I am still waiting for the "pending transaction" of the money they ripped out of my account.

9. They want me to get my balance to 0 first, but they only let me withdraw a little money at a time, so getting it down to 0 is impossible.

10. I did monthly and they charged me for the full year and they took it from my SAVINGS account.

11. I don't have another bank to use and now I can't access the money in my savings.

1. Fix Albert Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Albert: Restarting the app will resolve most errors.
2. Update the Albert App. Here is how:
   1. On Android goto PlayStore » Search for "Albert" » Open Albert: Budgeting and Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Albert » click "UPDATE".
3. Clear Albert: Budgeting and Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Albert servers.
   1. On Android, goto Settings » Apps » Select "Albert: Budgeting and Banking" » click Storage » click "Clear Cache".
4. Check Albert app permissions. If any of these permissions required to use your device's features are disenabled, Albert might not work.
5. Uninstall and reinstall Albert. If nothing else has worked, completely uninstall Albert then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Albert not working

2. Fix Albert Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Albert be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Albert not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Albert may not be able to connect to the Internet when running in the background.