Contact Citi Customer Service

Why should I report an Issue with Citi Mobile Indonesia?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Citibank N.A., Indonesia to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We are constantly improving our mobile experience to offer you a more personalized, easy and intuitive banking experience that keeps you on top of your finances.

2. Bank with Citi Mobile® App – the easiest and quickest way to manage your finances with Citi.

3. Please ensure you always use the latest version of Citi Mobile to be able to access the functions in the Citi Mobile® App best feature/security setting.

1. This app is masterclass --I wonder which development company build it-- for a few worth mentioning: good design, simplicity, very clean and pleasing to look at, enough detail on any single page, very intuitive --you can just feel it how at ease you find yourself at first use.

2. I will never know whether the money has arrived or not if I didn't ask the receiver at the first place.easy to use and informativeI don't usually rate any apps unless it jumps out at me and struck me in a nice way.

3. the apps is worst.The newest billing due date info not opened on mobile apps home page.

4. It works fine without problem and easy to switch to another device for Android phone with OS 8 or above phone.Can't login, system said "generic error" what happen to this app?It worst than the previous one.

5. It somehow reminds me of how proud I was showing off my first Citibank credit card back in the 80's; it felt class.

6. Then days later, my upcoming hotel booking was cancelled! Had to make international call, turns out all online transactions are blocked without notice due to "migration" to new card.

7. Calling CitiPhone Banking was no help; in fact, they seemed unwilling to listen to my issue, let alone help me.Customer service only reply once a day! Very bad service.

8. Now its one of the worse!i dont usually rate apps, but this time i had to do that, cause this have been handling awfully by citibank.

9. Congratulations on creating problems for travellers UOB 👍👍👍I have had the worst mobile banking experience.

10. Later I can, but my old card (expired in 2 months) info is missing, it only had a new card info (which I haven't received).

11. I have been unable to log into the Citi Mobile app for more than a week.

1. Fix Citi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Citi: Restarting the app will resolve most errors.
2. Update the Citi App. Here is how:
   1. On Android goto PlayStore » Search for "Citi" » Open Citi Mobile Indonesia » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Citi » click "UPDATE".
3. Clear Citi Mobile Indonesia app cache: Clearing cached data will force your app to retrieve the latest data directly from Citi servers.
   1. On Android, goto Settings » Apps » Select "Citi Mobile Indonesia" » click Storage » click "Clear Cache".
4. Check Citi app permissions. If any of these permissions required to use your device's features are disenabled, Citi might not work.
5. Uninstall and reinstall Citi. If nothing else has worked, completely uninstall Citi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Citi not working

2. Fix Citi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Citi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Citi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Citi may not be able to connect to the Internet when running in the background.