Published by CARD.com on Sep 30, 2024

Report an issue with CARD Prepaid Debit.
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Why should I report an Issue with CARD Prepaid Debit?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of CARD.com to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About CARD Prepaid Debit

1. Find nearby ATMs, locate cash reload stores, and get instructions on how to use direct deposit or transfer funds from a bank account, or virtual wallet such as PayPal or Google Wallet. Don't have a CARD. com card with us?

2. Deposit checks with a picture, switch between your multiple cards, and check your balance without having to login using "Quick Balance".

3. Choose from thousands of card designs inside the app and sign up for one that matches you. Your CARD. com prepaid card is accepted worldwide.

4. Everything needed to service your CARD. com account is now in our new, easy to navigate app.

5. Use it everywhere Visa debit cards are accepted.

6. And easy to access with optional fingerprint login!

7. Use it everywhere debit Mastercard is accepted. Download the CARD. com app today, and manage your finances in a flash.

CARD Prepaid Debit Customer Insights

1. I also like the instant check deposit service, i have used it 3 times with no issues.. I would like to see an update for the quick balance if possible but so far a very good app.Very useful app and extremely easy to navigate and set up.

2. The only complaints I have are that it doesn't remember my email when I go to login, it doesn't always send me notifications when I receive money or spend, and everytime I log in I have to re-select my preferences on enabling quick balance and notifications.

3. Auto bill pay, budget and savings, no-cost transfer to like card and no monthly fee if you have direct deposit set up and your monthly deposit total is >$999.99. So far I've found nothing negative to report about this app or service.

4. Saves me time and frustration messing around having to go to check cashing places and what-not... I'd recommend this app to anybody who doesnt have access to a regular bank account.the only problem(s) I have are: the deposits are posted "on the day of" not before noon (or later).

5. The only thing I had an issue with is with extra fees the debit card the app is for( such as maintenance fee, money transfer fees, ect).

6. So I can wake up and start paying bills! Also, the app moves the accounts to different locations within the app.(ex. The balance for one card will read under the other card).

7. Thanks k you!The bank itself is great, the referral promo worked easily, it's super easy to track your expenditures and incoming funds.

8. Other than those I love the app! It makes it super easy to have more than one account and switch between those accounts.I have had the app for 1 month and so far it has been very useful and easy to use.

9. This has been a great experience.Overall, great app! However, the push notification is always going off and when I try to turn it back on it says the same thing.

10. Again, great bank, poorly implemented app.Great app!! My only complaint is the monthly fee for the "family of cards" option.

11. I like the fact that there is a quick balance option but the only thing with this is anyone who may have access to your device can view your balance.

Steps to Troubleshoot & Fix CARD Prepaid Debit Issues

1. Fix CARD Prepaid Debit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CARD Prepaid Debit: Restarting the app will resolve most errors.
  2. Update the CARD Prepaid Debit App. Here is how:
    1. On Android goto PlayStore » Search for "CARD Prepaid Debit" » Open CARD Prepaid Debit » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CARD Prepaid Debit » click "UPDATE".
  3. Clear CARD Prepaid Debit app cache: Clearing cached data will force your app to retrieve the latest data directly from CARD Prepaid Debit servers.
    1. On Android, goto Settings » Apps » Select "CARD Prepaid Debit" » click Storage » click "Clear Cache".
  4. Check CARD Prepaid Debit app permissions. If any of these permissions required to use your device's features are disenabled, CARD Prepaid Debit might not work.
  5. Uninstall and reinstall CARD Prepaid Debit. If nothing else has worked, completely uninstall CARD Prepaid Debit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CARD Prepaid Debit not working


2. Fix CARD Prepaid Debit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CARD Prepaid Debit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CARD Prepaid Debit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CARD Prepaid Debit may not be able to connect to the Internet when running in the background.

Reported Issues

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