Contact Xapo Customer Service

Why should I report an Issue with Xapo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Xapo to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I transfered my balance and it took 1 hour not too bad.It's becoming worse instead of improving, after two years of the card being stopped they still havent cracked a way of providing this service (which is why I joined jn the first place).

2. Trying to connect to exiting account to clear funds and it forces all sorts of id checks, for an account that was created years ago.

3. All of which I might put up with if they paid a competitive rate of interest.Correction to prior one-star review and addition of a second star: It is in fact possible to transfer BTC to a vault within the app if you look hard enough and persist.

4. Directly selecting 'contact' in the App skips the 2FA step.SCAM- DO NOT INSTALL! Over 2 weeks have passed since they kicked me out of the app with over £1100 in the account.

5. Edit: trying to contact support of the app requires 2nd factor authentification - which I cannot open in parallel (code is in the app, too).

6. Regardless, receiving an email and then being denied access thru the app is enough for to tell others to avoid these folks.worst app ever.

7. Now with their latest update there's no way to have a quick glance at the fluctuations in value of the wallets, unless I'm being totally blind.App is great, but (processing) fees are pretty high.

8. I just received an email saying that my account had been canceled, so I'm sure that any coins I may have had here will be long gone.

9. I have managed to install the app on another phone and get it verified in the time taken to respond to one of the emails.

10. During the years I used it, they made various changes which were only communicated through the app, not email.

11. Edit2: only is an issue, when you go via the in-app link to the support page, and then get directed further to 'contact'.

1. Fix Xapo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Xapo: Restarting the app will resolve most errors.
2. Update the Xapo App. Here is how:
   1. On Android goto PlayStore » Search for "Xapo" » Open Xapo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xapo » click "UPDATE".
3. Clear Xapo app cache: Clearing cached data will force your app to retrieve the latest data directly from Xapo servers.
   1. On Android, goto Settings » Apps » Select "Xapo" » click Storage » click "Clear Cache".
4. Check Xapo app permissions. If any of these permissions required to use your device's features are disenabled, Xapo might not work.
5. Uninstall and reinstall Xapo. If nothing else has worked, completely uninstall Xapo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Xapo not working

2. Fix Xapo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Xapo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Xapo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Xapo may not be able to connect to the Internet when running in the background.