contact MetaTrader 4 Forex Trading

Contact MetaTrader 4 Forex Trading

App by MetaQuotes Software Corp.




Report an issue with MetaTrader 4 Forex Trading.
Send the customer service your feedback so they can fix your issue asap.

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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



MetaTrader 4 Forex Trading Features and Description

Trade Forex from your smartphone or tablet! MetaTrader 4 is the world's most popular Forex trading platform. Choose from hundreds of brokers and thousands of servers to trade using your MetaTrader 4 Android app. Control your account, trade and analyze the Forex market using technical indicators and graphical objects. TRADING * Real-time quotes of Forex market * Full set of trade orders, including pending orders * All types of trade execution * Detailed online trading history ADVANCED TRADING * Fast switching between financial instruments on charts * Sound notifications assisting trading * Customizable Forex chart color schemes * Trade levels visualizing the prices of pending orders, as well as SL and TP values on the chart * Free financial news — dozens of materials daily * Chat with any registered MQL5.community trader * Support of push notifications from the desktop MetaTrader 4 platform and MQL5.community services * Connection with hundreds of Forex Brokers TECHNICAL ANALYSIS * Interactive real-time Forex charts with zoom and scroll options * 30 of the most popular technical indicators among traders * 24 analytical objects: lines, channels, geometric shapes, as well as Gann, Fibonacci and Elliott tools * 9 timeframes: M1, M5, M15, M30, H1, H4, D1, W1 and MN * 3 types of charts: bars, Japanese candlesticks and broken line for efficient trading Download MetaTrader 4 for Android on your smartphone or tablet and trade Forex anytime and anywhere in the world!

contact MetaTrader 4 Forex Trading image 2   contact MetaTrader 4 Forex Trading image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I'm trying to open a trading account within mt4 but the next button is staying grey even though I filled out the boxes correctly?

    — by Derek Lynn king on Jul 14 2021


  • Hi there,
    I am in need of some information if possible. My name is Neil Lawrie and i supposedly have an account with you Lgin Number is 2110037613 and password is waJ7fs. I did not set up this account as my so-called broker from Finvesting set this up for me. I started to invest in trading but i was quickly conned and coerced by a Company called Finvesting. This company has taken all my money from me and many other people that i know of. This company is using MT$ and taking money from their customers and supposedly investing it using your platform. I have much more information and evidence that this company is scamming people from Europe, UK and many other places. I can see that my money is in MT or supposedly it is there but i am not sure if it is. I can send you more details if you can get in touch. They are telling me i can only withdraw my total amount of money in MT4 which currently stands at 104,000USD and i need to pay 20% commission to withdraw it back to Binance. These people and this company is scamming many others and they need to be stopped. PLeas ei need your help and guidance with this matter. If they are using your platform there is maybe a way to trace or track them. This incident has been report to my bank and the UK police. I believe that they are working from Switzerland but unable to pinpoint their location. I would be so grateful if you can get in touch and help me. They have taken all my money , life saving and children's money away. They will keep doing this unless they are stopped.

    — by Neil Lawrie on Jul 09 2021


  • Hi, can my MT4 when the price is running profit/loss be colored blue or red? So i can be easy to look at my trade.
    If there's no option for it, can you please provide/ make them colored? Please
    Thankyou, i hope you can answer my email as soon as possible. Have a nice day!

    — by siskaa oktania on Jul 07 2021


  • I have an account with over $200 in it and, when I got a new phone, downloaded the app and tried to get in, it doesn’t show my account. How can I access it again??

    — by Christine Martinez on Jul 05 2021


  • My money vanished today
    I don't understand why I doesn't make an invest or trade

    — by Stefan Beck on Jun 30 2021


  • In a sell on btc/usd and mt4 has been frozen for 5 min and won't let me leave trade. I have Uninstalled it and reset everything. Can you help fix I'm negative money becasue it would not let me close when it went in profit.

    — by Vance Butler on Jun 27 2021


  • I lost money in one of my recent trades and the trade closed before it even hit the stop loss. I took screenshots of when the trade closed and it even shows that it never hit the stop loss. Can someone please help me with this issue?

    — by Lang Nguyen on Jun 25 2021


  • There was a glitch on the app that caused me to lose quite a lot of money on a trade. I didn't close the trade, the app glitched and closed and the trade closed. Could I please get a refund?

    — by Temmesgen Mamaru on Jun 25 2021


  • hello,
    it would appear that my son has lost a lot of money through your app
    i would appreciate if somebody could contact me as a matter of urgency
    many thanks

    — by chris on May 28 2021


  • I've downloaded the metatrader 4 for Android but when I launch it it keeps on saying opening demo account n it's been hours now

    — by Mapagane on May 03 2021


  • In the last two days two trades have closed before they hit their stop loss resulting in me losing money for no reason. I have taken screenshots of both of them to show my entry point and my stop loss. I would be happy to send them to you if you can provide me with an email address to do so.

    — by Jake higginbotham on Apr 09 2021


  • My name is Ashley Camel, I have been using the MT4 App for quite a while and I had run in to a very strange issue this morning when I was trading.  I had an order set and after it was put in, the market froze.  Shortly after it started moving again, the app deleted my order then put me in above my original entry I had for the buy with a take profit set already below the entry?  I want to know how I can get refunded my money from that trade because there is no possible way I could have enter it and it would have set. I have a screenshot attached of my trade history so you can see what I am talking about. Please let me know how I can send it! I have never had a problem with the app, this is the first time I am experiencing this kind of thing

    — by Ashley Camel on Apr 06 2021


  • hi , someone today earlier ask me to login to their id and when I tried logging in, she kinda of told me to delete it but I just log it off. maybe she was a scammer no idea ... she said she wanted me to use her id to help her trade.

    — by tajinder on Apr 01 2021


  • Demo Account number 335103, the history of these pairs (eurusd, gbpusd, nas100, us30) only starts from October 2019 until today 29 March 2021. Nothing for 2018, 2017, 2016 etc. Then bitcoin also starts October 2019 until July 2021, no recent information.

    — by Vuyisile on Mar 29 2021


  • I have an account no. 61105362, currently I suspected my account has been stolen by one of the broker of KILCOR https://kilcormanagementptyltd.com/, please help to check the account as I have reported to Hong Kong Police Force

    — by Ling Ng on Mar 25 2021


  • I was selling Bitcoin and had my take profit set and it sold passed my marker that was set and never paid me for it. please help

    — by Ryan Reinagel on Mar 24 2021


  • Hi , is there another way to withdrawal my profits from my MT4 acc then bye my broker ? Because I think my broker is a scammer ....

    — by Kenzooke on Mar 11 2021


  • I need to recover my password for login 45328, email is [email protected]

    — by Craig Jackson on Mar 08 2021


  • Hi everyone, I’m contacting you for your information regarding of my phone app mt4 has frozen. I wondered if you can help me figured it out. Especially that I was going through a trade ;).
    Thank you take care

    — by Rafael Costales on Mar 05 2021


  • i think someone had stolen my money, with a trading on line fraud. can you please help me? and is there some possibilitys to get back all my money?
    I 've meet a girl who told me to start trading online. At first he convinced me to invest small amounts (1000 euros). After gaining my trust, he convinced me to invest all my capital: around 11 thousand euros. In a few days my capital increased and I decided to withdraw part of the money. but this operation was not successful, as I would have had to pay an upfront fee to withdraw! Now my money is in this broker and I don't know if I can still control it. the name of the broker is Magking forex
    The web site is account.forex40.com

    — by Dario Annis on Feb 18 2021


  • Is there a way to contact a customer service in the MT4 app ? I just got a trade closed without touching the stop loss. The amount I lost is 28€ but I want to know if MT4 is safe to use and if I could get a refund

    — by Alberto on Feb 15 2021


  • I have been triyng 4 days to transfer don win i pay the fee recuperez by the broker 30% i am in spain and i didnt not succsed..the broker said that this in finance are on vacantion ...i pais 15 000 In my mt4 acount to transfer 50 000 and i coudn't...why is this happening

    — by Laurentiu Poenaru on Feb 12 2021


  • Hi guys! My iPhone app has frozen! I’ve tried re-installing the app and no help. Also tried logging out and back in again - nothing. Can you help please?

    — by Daniel Lee on Jan 09 2021


  • Hello, I recently put in a "sell" and set a take-profit, the take profit didn't work, twice. I checked on the trade later and it displayed the trade in the negative even though the candle was far below my sell line. I don't believe I've done anything on my end to cause this and now the market is closed so I'm concerned for what might happen to my account once the market opens back up. Please help.

    — by Matt Diaz on Sep 26 2020







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