Published by Experian on Mar 13, 2024

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Why should I report an Issue with Experian®: The Credit Experts?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Experian to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Experian®: The Credit Experts image 1 contact Experian®: The Credit Experts image 2

About Experian®: The Credit Experts

1. Experian is a Program Manager, not a bank. ‡To be eligible for the $50 bonus, your Experian Smart Money™ Digital Checking Account must be credited with at least $1,000 in direct deposits within 45 business days of opening your account, and your account must stay active and in good standing at the time the bonus is paid.

2. We'll even cancel subscriptions you no longer use. See experian. com/legal for Terms of Use Agreement, Privacy Policy, Cardholder Agreement and Disclosures. ¶The Experian Smart Money™ Debit Card is issued by Community Federal Savings Bank (CFSB), pursuant to a license from Mastercard International.

3. Not all lenders use Experian credit files, and not all lenders use scores impacted by Experian Boost®. *Credit score calculated based on FICO® Score 8 model.

4. The Experian Smart Money™ Digital Checking Account helps you build credit without debt by automatically connecting to Experian Boostø!

5. You can even open a new Experian Smart Money™ Digital Checking Account—it's FDIC insured with no monthly fees or minimum balance¶ (see terms at experian. com/legal).

6. Get your Experian credit report and FICO® Score* with a free Experian membership—no credit card needed!

7. REPRESENTATIVE REPAYMENT EXAMPLE: A personal loan of $10,000 for a term of 36 months at a rate of 10% would be equivalent to $11,616. 19 over the 36 month life of the loan. ©2024 Experian. All rights reserved. Experian.

8. Check your FICO Score and credit report anytime, anywhere—it won't hurt your credit. Get every 30 days.

9. Stay informed with push notifications if your FICO® Score* changes, accounts are opened in your name or new inquiries appear on your credit report.

10. Your lender or insurer may use a different FICO Score than FICO Score 8 or another type of credit score altogether. **Results will vary.

11. See what factors help or hurt your FICO Score, and actions to take for better credit.

Experian Customer Insights

1. It has a lost wallet feature to help with all your cards if your wallet goes missing.This app is great and yes just by signing up it actually increases your score and allows you to show utility and cell phones billing statements that may also help increase your credit worthiness.. well I used it for months and months and months.

2. I love being able to access my credit score any time I want.

3. Like the score simulator, identity protection, checking other credit bureau scores.

4. So that was disappointing.I was able to boost my credit score a little with the boost function.

5. Saying my credit score had changed or gone up when it hadn't changed at all.

6. The credit score doesn't match my other financial services.

7. It's nice to see a higher credit score, but I'm trying to build up my score to buy a house, and I'd like to see a more accurate score.

8. Your app told me my credit score had changed when NOTHING changed.

9. I bank at a credit union that is not set up to pair with Experian to show payments I make to boost my credit.

10. I get immediate notifications when any changes occur like a credit pull, application, or new account creation occurs.

11. This app shows my credit score is higher than my actual credit score.

Steps to Troubleshoot & Fix Experian Issues

1. Fix Experian Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Experian: Restarting the app will resolve most errors.
  2. Update the Experian App. Here is how:
    1. On Android goto PlayStore » Search for "Experian" » Open Experian®: The Credit Experts » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Experian » click "UPDATE".
  3. Clear Experian®: The Credit Experts app cache: Clearing cached data will force your app to retrieve the latest data directly from Experian servers.
    1. On Android, goto Settings » Apps » Select "Experian®: The Credit Experts" » click Storage » click "Clear Cache".
  4. Check Experian app permissions. If any of these permissions required to use your device's features are disenabled, Experian might not work.
  5. Uninstall and reinstall Experian. If nothing else has worked, completely uninstall Experian then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Experian not working


2. Fix Experian Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Experian be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Experian not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Experian may not be able to connect to the Internet when running in the background.

Reported Issues