Published by Experian on Jul 8, 2023

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Why should I report an Issue with Experian?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Experian to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Experian

1. Instantly raise your FICO Score with Experian Boost™†, get notified about changes to your credit with monitoring and alerts, and explore personalized credit card, loan and auto insurance options to find the best fit for you.

2. Not all lenders use Experian credit files, and not all lenders use scores impacted by Experian Boost. ‡Based on FICO® Score 8 model.

3. Turn on push notifications to find out if your FICO® Score changes, new accounts are opened in your name or new inquiries appear on your credit report.

4. Plus, get to know your credit in a whole new way—see what factors are helping or hurting your FICO Score, track changes to your credit over time, and learn actions to take for better credit.

5. Instantly increase your FICO® Score by getting credit for bills you already pay, like your cell phone, utilities and streaming services.

6. Get your Experian credit report and FICO® Score*—all free, no credit card needed.

7. Compare personalized options matched to your unique credit profile and FICO® Score.

8. Your lender or insurer may use a different FICO Score than FICO Score 8 or another type of credit score altogether. †Results may vary.

9. Check your FICO Score and credit report in the app anytime, anywhere.

10. Protect yourself against identity theft by locking your Experian credit file.

11. Experian is the first company and credit bureau to offer online credit reporting services in the U. S.

Experian Customer Insights

1. It has a lost wallet feature to help with all your cards if your wallet goes missing.This app is great and yes just by signing up it actually increases your score and allows you to show utility and cell phones billing statements that may also help increase your credit worthiness.. well I used it for months and months and months.

2. I love being able to access my credit score any time I want.

3. Like the score simulator, identity protection, checking other credit bureau scores.

4. So that was disappointing.I was able to boost my credit score a little with the boost function.

5. Saying my credit score had changed or gone up when it hadn't changed at all.

6. The credit score doesn't match my other financial services.

7. It's nice to see a higher credit score, but I'm trying to build up my score to buy a house, and I'd like to see a more accurate score.

8. Your app told me my credit score had changed when NOTHING changed.

9. I bank at a credit union that is not set up to pair with Experian to show payments I make to boost my credit.

10. I get immediate notifications when any changes occur like a credit pull, application, or new account creation occurs.

11. This app shows my credit score is higher than my actual credit score.

Steps to Troubleshoot & Fix Experian Issues

1. Fix Experian Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Experian: Restarting the app will resolve most errors.
  2. Update the Experian App. Here is how:
    1. On Android goto PlayStore » Search for "Experian" » Open Experian » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Experian » click "UPDATE".
  3. Clear Experian app cache: Clearing cached data will force your app to retrieve the latest data directly from Experian servers.
    1. On Android, goto Settings » Apps » Select "Experian" » click Storage » click "Clear Cache".
  4. Check Experian app permissions. If any of these permissions required to use your device's features are disenabled, Experian might not work.
  5. Uninstall and reinstall Experian. If nothing else has worked, completely uninstall Experian then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Experian not working

2. Fix Experian Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Experian be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Experian not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Experian may not be able to connect to the Internet when running in the background.

Reported Issues