Published by Synchrony on Aug 28, 2024

Report an issue with Amazon Store Card.
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Why should I report an Issue with Amazon Store Card?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Synchrony to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Amazon Store Card

1. Manage your Amazon Store Card or Amazon Secured Card with the Amazon Store Card app.

2. The Amazon Store Card and Amazon Secured Card are issued by Synchrony Bank.

Amazon Store Card Customer Insights

1. Perfect! Those saying there are hidden charges that may reflect the item it self, I have made a pre-order and a in Amazon fashion it only charges when it ships, and I have noticed that with the Amazon Card that is true for all items.

2. I wish more apps were this streamlined.It's fairly easy to make payments and track recent purchases on Amazon, and logging in isn't too difficult.

3. (Edited 8/4/20) the app has been doing a lot better, less freezing, but i don't like that when I log out, I have to enter my credentials when I log back in; that's the reason for fingerprint log in because I can't remember every password to every single account I have online.

4. I would give this application a five-star if it wasn't so difficult to register and link to my Amazon account.

5. There are no problems, easy to find what I'm looking for, however, no real outstanding, amazing features but a perfectly good account app.

6. Only reason I gave it 4 stars instead of 5 is bcuz it only allows u to give bank account info, no option to add debit/credit cards.

7. I'd rather have my debit card canceled than having my whole account changed,its more of a mess, but thats just my opinion.

8. It makes my account easy to understand, and simple to take care of.

9. Great app! Tracks your Amazon rewards, easy to use.

10. Right now, you have to go to the website to check out any pending payments you've submitted.The Store Card app works great.

11. It's easy to call up records of payments and charges, and to filter them in various ways.

Steps to Troubleshoot & Fix Amazon Store Card Issues

1. Fix Amazon Store Card Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Amazon Store Card: Restarting the app will resolve most errors.
  2. Update the Amazon Store Card App. Here is how:
    1. On Android goto PlayStore » Search for "Amazon Store Card" » Open Amazon Store Card » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amazon Store Card » click "UPDATE".
  3. Clear Amazon Store Card app cache: Clearing cached data will force your app to retrieve the latest data directly from Amazon Store Card servers.
    1. On Android, goto Settings » Apps » Select "Amazon Store Card" » click Storage » click "Clear Cache".
  4. Check Amazon Store Card app permissions. If any of these permissions required to use your device's features are disenabled, Amazon Store Card might not work.
  5. Uninstall and reinstall Amazon Store Card. If nothing else has worked, completely uninstall Amazon Store Card then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Amazon Store Card not working


2. Fix Amazon Store Card Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Amazon Store Card be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Amazon Store Card not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Amazon Store Card may not be able to connect to the Internet when running in the background.

Reported Issues