Published by Capital One Services, LLC on Feb 29, 2024

Report an issue with CreditWise from Capital One.
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Why should I report an Issue with CreditWise from Capital One?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Capital One Services, LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About CreditWise from Capital One

1. Using CreditWise won't hurt your score, and you won't ever be asked to enter a credit card number. * Updates as frequently as daily to your TransUnion® VantageScore 3. 0 credit score. * Access to your credit report from TransUnion® to look for signs of error, theft, or fraud. * The Credit Simulator, which helps you see how everyday decisions may affect your credit score. * Helpful breakdowns of the key factors that make up your credit score and how you're doing on each of them. * Suggestions to help you improve and take control of your credit score. * Alerts about select changes to your TransUnion® or Experian® credit reports. * Alerts if your Social Security Number or email address are found on the dark web. * Alerts if any new names or addresses were associated with your Social Security Number on a credit application.

2. And that's not all - CreditWise provides identity theft monitoring tools such as dark web alerts and a credit simulator to help you forecast the potential effects of your credit decisions.

3. Used by millions, CreditWise is key for anyone who wants to know, improve, or monitor their credit score.

4. We do more than show you your free credit report: we back it up with targeted advice, tools and alerts to help you monitor your credit.

5. See how these decisions could impact your score before you act by using our Credit Simulator.

6. How could closing a credit card account affect your credit score?

7. How much could your score change if you pay off half your credit card debt or all your debt?

8. At CreditWise, we believe in empowering people with the tools to effectively monitor their credit.

9. CreditWise is free, fast, secure, and available to every adult who is 18 or older residing in the US with a Social Security number and a report on file at TransUnion.

10. Sign up for CreditWise today and let us help you make a change.

CreditWise from Capital One Customer Insights

1. It also has a credit score stimuator that will show the effect on your credit score if you plan to make a big purchase, open a new credit line, or get a credit line increase.Makes building credit much easier! I love that I get alerts any time there is a change in my credit history or my credit score.

2. It also provides details of your accounts, inquiries and other things that impact your credit score.

3. It shows how my credit score changes every billing period and provides tips on how to maintain it better.

4. When your score is 100 points less on one of the three apps, you know where the problem is, and it's not with you, it's with CreditWise.Creditwise is the first app I have ever used for the intention of monitoring my own credit score.

5. It shows your transition credit score (which is usually a bit higher than your FICO score) but helpful none the less.

6. Getting a loan is a mysterious matter beyond a credit score.Best app to monitor Credit Score.

7. Excellent!The app is very easy to use and provides me with my Credit Wise Vantage score.

8. I like the little credit simulator - if you want to open it account or buy a house it shows what it does to your credit rating, and if your going to be late on payments (say it isnt so lol) it shows that also.

9. It seems CreditWise wants to encourage people to get themselves into debt by adjusting scores in a deceitful way, that the other two credit agencies don't do.

10. I would recommend it to all my friends and family.CreditWise is very useful in helping to monitor and build credit scores.

11. Love how you can simulate very different scenarios to see if your score will drop or go up, depending if making a big purchase or paying off loans/credit cards.

Steps to Troubleshoot & Fix CreditWise from Capital One Issues

1. Fix CreditWise from Capital One Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CreditWise from Capital One: Restarting the app will resolve most errors.
  2. Update the CreditWise from Capital One App. Here is how:
    1. On Android goto PlayStore » Search for "CreditWise from Capital One" » Open CreditWise from Capital One » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CreditWise from Capital One » click "UPDATE".
  3. Clear CreditWise from Capital One app cache: Clearing cached data will force your app to retrieve the latest data directly from CreditWise from Capital One servers.
    1. On Android, goto Settings » Apps » Select "CreditWise from Capital One" » click Storage » click "Clear Cache".
  4. Check CreditWise from Capital One app permissions. If any of these permissions required to use your device's features are disenabled, CreditWise from Capital One might not work.
  5. Uninstall and reinstall CreditWise from Capital One. If nothing else has worked, completely uninstall CreditWise from Capital One then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CreditWise from Capital One not working


2. Fix CreditWise from Capital One Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CreditWise from Capital One be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CreditWise from Capital One not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CreditWise from Capital One may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Delete acc

    — by Darin turner 1 month ago

  • Please delete my account

    — by William Earnest 1 year ago

  • Cancel my credit wise subscription

    — by Carlos carrillo 1 year ago

  • I can't change my contact info cause I can't verify the login

    — by Nancy Benkowich 2 years ago

  • Hi, I called Capital One, who stated they reported balances decreases but they have no direct affiliation with Credit Wise. This was concerning as Credit Wise is on my statement? Anyway, I really want to know when you update and I noticed other credit sites already updated my credit balances to zero. Thank you in advance for a response.

    — by camille young 3 years ago

  • my credit score keep dropping why????? all my card are pay on time,,i just close out my credit one card on 11/29/2020..my score drop by 78 point this month and last month drop by 20 points...why?????

    — by darren sisco 3 years ago