Contact BDO Digital Banking Customer Service

Why should I report an Issue with BDO Digital Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BDO Unibank, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The new BDO Online app offers you an upgraded experience, and lets you view and manage all your BDO accounts in an all-new interface.

2. Just remember to create a new password for the new app the first time you log in.

1. Saves me time if I could just unlock my account using the fingerprint option and not manually typing it in.Worse technical problem encountered is that fingerprint scanner doesn't work most of the time, it's, second once you're in it crashes not completing my transactions then loop back to log in problems.

2. Everytime I need to log in, it always shows "Error" I used to consider it when its weekend but it pisses me off as even weekdays it shows same problem "Error" unable to proceed transaction try again later.

3. Previous update works fine but the latest one doesn't let you log in and locks your account after 3 attempts using biometrics.

4. [Some issue] When trying to login the first time, it's unable to provide feedback and is left to loading.

5. How we clients can use our online transaction smoothly if this online banking app doesn't even work well?? Kindly fix this Issue as soon.

6. Since i created an online account for my bank until now, it's the same password.

7. First, check your connection, then once you finally logged in, it crashes in the middle of the transaction🤦 ♀️Worst banking app in the country.

8. Thank you.I cannot login to this app, I've got a lot of enrolled billers and accounts on this app that didn't migrate over BDO online app that's why I still need this one.

9. Fix this cause it's not helpful at all, i have a mobile banking app in the other bank.

10. Technical team, please do it right the first time and think out of the box before you release another update.

11. Btw, BDO is a good bank, their card can be used outside Philippines.I just haven't had nearly as many problems with the app as so many others seem to have had.

1. Fix BDO Digital Banking Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BDO Digital Banking: Restarting the app will resolve most errors.
2. Update the BDO Digital Banking App. Here is how:
   1. On Android goto PlayStore » Search for "BDO Digital Banking" » Open BDO Digital Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BDO Digital Banking » click "UPDATE".
3. Clear BDO Digital Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from BDO Digital Banking servers.
   1. On Android, goto Settings » Apps » Select "BDO Digital Banking" » click Storage » click "Clear Cache".
4. Check BDO Digital Banking app permissions. If any of these permissions required to use your device's features are disenabled, BDO Digital Banking might not work.
5. Uninstall and reinstall BDO Digital Banking. If nothing else has worked, completely uninstall BDO Digital Banking then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BDO Digital Banking not working

2. Fix BDO Digital Banking Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BDO Digital Banking be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BDO Digital Banking not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BDO Digital Banking may not be able to connect to the Internet when running in the background.