Contact BPI Customer Service

Why should I report an Issue with BPI Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BANK OF THE PHILIPPINE ISLANDS (BPI) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It keeps on showing the "Unstable Internet Connection" error even if I have stable internet connection! It is a hassle that I am unable to make important transactions because of this! I already uninstalled and reinstalled the app and the error remains the same!In all the years I've been using mobile banking apps in different banks, BPI mobile is the first app I encountered that let you pay for verification via sms instead of them sending one.

2. This caused me too much inconvenience.App is okay for BPI to BPI transactions but since Mobile Key function doesn't work, you can't transfer to other banks at all! Messaged the Customer Service but it didn't follow-up on my concern.

3. This is a bug that needs to be fixed.App became buggy after the last update, I was forced to change my password since it can't be recognized by the app, forced to deactivate mobile key because it says "wrong mobile key" even if i haven't changed it for quiet some time.

4. Why do I need an app just to view my balance? Bpi is too slow in everything... too slow in emv chip, too slow w/ electronic transfer, too slow in mobile app.

5. Now trying to reactive notification for mobile key and it doesn't proceed, it keeps on loading and loading.

6. But this time, when I tapped the toggle to turn on mobile key, it says the MK on your previous device will be deactivated.

7. App still doesn't work on a motorola phone, it's been more than a year.

8. This app does not work! I really want to open an account using the app since i am abroad and it lets me do all the steps except the last one where a selfie has to be taken.

9. Glad they are not the only banks.I can't activate my Mobile Key anymore.

10. I was able to use the mobile key without any problems until I had my phone undergo repair.

11. Now i can't use any feature that requires Mobile key since it has been deactivated.

1. Fix BPI Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BPI: Restarting the app will resolve most errors.
2. Update the BPI App. Here is how:
   1. On Android goto PlayStore » Search for "BPI" » Open BPI Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BPI » click "UPDATE".
3. Clear BPI Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from BPI servers.
   1. On Android, goto Settings » Apps » Select "BPI Mobile" » click Storage » click "Clear Cache".
4. Check BPI app permissions. If any of these permissions required to use your device's features are disenabled, BPI might not work.
5. Uninstall and reinstall BPI. If nothing else has worked, completely uninstall BPI then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BPI not working

2. Fix BPI Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BPI be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BPI not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BPI may not be able to connect to the Internet when running in the background.