Contact USAA Customer Service

Why should I report an Issue with USAA Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of USAA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With just a few taps, you can do things like transfer money, pay bills and deposit checks. -Banking: Pay bills, send money with Zelle®, deposit checks, transfer funds and locate an ATM. -Insurance: Get an auto ID card, request roadside assistance and report a claim. -Security: Use a PIN or device biometrics to securely log on to the app. -Search: Find what you need with smart search and chat. -Widgets: View your balance and transaction history on your home screen using widgets.

2. Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank.

3. Other bank products are provided by USAA Federal Savings Bank.

4. The USAA Mobile App gives you convenient and secure account access from your mobile device.

5. USAA is an organization founded by military members for military members.

6. We understand the unique needs of service members, veterans and their families.

7. You can manage your finances, insurance and more.

8. Both banks are Member FDIC.

1. I checked to see if I have the latest version of the app, and I do.Credit card payment issues: Every time there is an update, it seems there are many issues with the app.

2. Whether it's in need of an update, funds will not calculate, or it's already updated, the credit card payment options throw issues.

3. I've found a solution, (although we shouldn't have to); the next time you're unable to complete a payment, open up the chat box and state "unable to make credit card payment," it will send back a "pay here" link.

4. The insurance portion is absolutely pathetic it doesn't show you what to do on the front screen you have to go into it a couple steps to pull up billing it doesn't give a easy breakdown monthly or by vehicle it shows you the full six-month or one-year billing and then you have to do the math on your own to figure out how much per month.

5. The real issue is when you have to do anything even a little more complicated, you'll have to call, and while i used to prefer dealing with competent and friendly staff, USAA has allowed itself to become a simply terrible bank...For about a week now the Widget is not showing the checking account info like it used to.

6. The features of the app are constantly changing with each update and yet somehow the basic functions of a mobile banking app get worse.The past couple of months have been horrible with this app, I can't see any information, transfer funds, or lock/unlock my cards.

7. Terrible.The app can do basic tasks such as balance transfers and credit card payments easily enough, although i notice i can no longer claim rewards using the app.

8. That is absolutely ridiculousEdit 2023: major frustration - the app throws errors when I try to pay my credit card bill, or when I try to schedule it for a later date.

9. Almost every time I log in there is a banner message with some type of 'technical issue' or that services are unavailable or that the balances shown may not reflect current amounts, each time with a follow up that it is being addressed.

10. That would be nice if you could UNDO it! Transactions & scheduled ones used to be one screen, easy to see balance, now you have to switch back & forth & they aren't synced so the balance is differentSince I joined over a decade ago.

11. I will be working on getting rid of USAA almost completely excluding my credit card.

1. Fix USAA Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart USAA: Restarting the app will resolve most errors.
2. Update the USAA App. Here is how:
   1. On Android goto PlayStore » Search for "USAA" » Open USAA Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for USAA » click "UPDATE".
3. Clear USAA Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from USAA servers.
   1. On Android, goto Settings » Apps » Select "USAA Mobile" » click Storage » click "Clear Cache".
4. Check USAA app permissions. If any of these permissions required to use your device's features are disenabled, USAA might not work.
5. Uninstall and reinstall USAA. If nothing else has worked, completely uninstall USAA then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing USAA not working

2. Fix USAA Server issues & Internet Connection

1. Check network connection: An unstable Internet will make USAA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to USAA not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, USAA may not be able to connect to the Internet when running in the background.