Published by Citibank NA Philippines on Feb 13, 2024

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Why should I report an Issue with Citibank PH?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Citibank NA Philippines to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Citibank PH

1. With the Citi Mobile® App, you can manage your finances anytime. Citibank, N. A. , Philippine Branch, has transferred ownership of its consumer banking business to Union Bank of the Philippines with effect from August 1, 2022.

2. Bank anytime, anywhere through your phone with the Citi Mobile® App.

3. You can download the app to your smartphone to access your account details and latest Citi offers in an instant.

4. The trademarks "Citi", "Citibank", "Citigroup", the Arc design and all similar trademarks and derivations thereof are used temporarily under license by Union Bank of the Philippines from Citigroup Inc. and related group entities.

Citibank PH Customer Insights

1. It was a same day cancellation so I don't see the point where it can't be aporoved! So disappointing compared to other credit card providers coz when you have a problem and call their hotline, they can immediately provide a solution to your concern during the duration of the call.

2. But giving a 1 star because I want to request a feature that will allow our phone to emulate the credit card via NFC like the other PH bank app is offering right now.

3. An error message claims that my phone may have been jailbroken or rooted, resulting in the Citi Mobile App denying access to my device.

4. Will you please fix it because i need it to activate badly.This app really sucks! Imagine, you are uploading your ID but it saying that is not clear even it is evident that the captured photo is visible and readable at the same time.

5. Anyways, the functions of the app is superb, easy to navigate and monitor my spendings.I have requested to cancel a request which was accidentally made by my daughter and they said it can't be done.

6. Only biometrics..Pls do help me thank uI tried many times since the the release of my new citibank card and to register this app.

7. If they won't fix this, I will definitely never use this card again or have it cancelled.I tried using the app to pay bills but I wasn't able to do so.

8. But when I use my phone regularly with my other apps, it does not restart, only with the Citi app.

9. I experienced this many times that when logging in, the OTP is not sending to my mobile number quickly, it will take more than 5minutes of waiting.

10. It should have been very easy to place it and show notifications when due dates are near but they chose not to.

11. I guess its more important for them to earn from penalties than provide better customer service.This app is useless.

Steps to Troubleshoot & Fix Citibank PH Issues

1. Fix Citibank PH Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Citibank PH: Restarting the app will resolve most errors.
  2. Update the Citibank PH App. Here is how:
    1. On Android goto PlayStore » Search for "Citibank PH" » Open Citibank PH » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Citibank PH » click "UPDATE".
  3. Clear Citibank PH app cache: Clearing cached data will force your app to retrieve the latest data directly from Citibank PH servers.
    1. On Android, goto Settings » Apps » Select "Citibank PH" » click Storage » click "Clear Cache".
  4. Check Citibank PH app permissions. If any of these permissions required to use your device's features are disenabled, Citibank PH might not work.
  5. Uninstall and reinstall Citibank PH. If nothing else has worked, completely uninstall Citibank PH then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Citibank PH not working


2. Fix Citibank PH Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Citibank PH be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Citibank PH not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Citibank PH may not be able to connect to the Internet when running in the background.

Reported Issues