Published by JPMorgan Chase on Mar 6, 2024

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Why should I report an Issue with Chase Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of JPMorgan Chase to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Chase Mobile

1. Any time you review your balance, keep in mind it may not reflect all transactions including recent debit card transactions or checks you have written. • For illustrative purposes only—not intended as an endorsement or recommendation. • IMPORTANT: The projections or other information generated by Wealth Plan regarding the likelihood of various investment outcomes are hypothetical in nature, do not reflect actual investment results and are not guarantees of future results.

2. Morgan Wealth Management is a business of JPMorgan Chase & Co. , which offers investment products and services through J. P.

3. Insurance products are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida.

4. Bank securely with the Chase Mobile® app: send and receive money with Zelle®, deposit checks, monitor credit score, budget and track income & spend. Use J. P.

5. Other fees and restrictions (including account types) apply. See chase. com/online-investing-pricing for terms and conditions. • J. P.

6. Chase QuickDeposit℠ is subject to deposit limits and funds are typically available by the next business day.

7. Certain custody and other services are provided by JPMorgan Chase Bank, N. A. (JPMCB).

8. Available on select mobile devices. See chase. com/QuickDeposit for terms and conditions.

9. Terms and conditions apply. Learn more at Chase. com/zelle.

10. Results may vary with each use and over time. • Commission-free online trades apply to trading in U. S. listed stocks, Exchange-Traded Funds (ETFs), and options.

11. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. • Some features are available for eligible customers and accounts only.

Chase Customer Insights

1. I didn't realize an app could make the product a deal breaker for me, but I guess it is.Twice, right now, I'm attempting to write an unfavorable review and the app went blank and now I'm trying for a third time.

2. Orig Review: When trying to log on the screen will often simply 'flutter' and go blank, multiple login attempts need to be made just to use the app, and it sometimes even when successfully logged in it just dies and goes to a blank screen.

3. Maybe Chase should take a look at the Capitol one app for some inspiration.UPDATE: The previous mentioned instability was due to being used on an old android tablet.

4. Chase is aware of the sign issue and have been for***This is a recent update*** the app is still slow.

5. Chase needs to simplify the app and fix the basics.I have a couple of chase credit cards.

6. Please add the blue dot at the next (each) level down.The Chase Mobile app constantly crashes.

7. Chase forces you to update it every few months, and it just seems to get slower and more annoying.

8. But absolutely do NOT book travel through the chase travel center.

9. No app, let alone from a company as large as Chase, should perform this poorly.

10. Fix this app already!I've recently transitioned from Capital One to Chase, and I'm wondering if I will regret it, lol.

11. I get a little blue dot at the top left corner to indicate that I have an alert, but when I click through I see three choices and no sign of which one has the alert.

Steps to Troubleshoot & Fix Chase Issues

1. Fix Chase Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Chase: Restarting the app will resolve most errors.
  2. Update the Chase App. Here is how:
    1. On Android goto PlayStore » Search for "Chase" » Open Chase Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Chase » click "UPDATE".
  3. Clear Chase Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Chase servers.
    1. On Android, goto Settings » Apps » Select "Chase Mobile" » click Storage » click "Clear Cache".
  4. Check Chase app permissions. If any of these permissions required to use your device's features are disenabled, Chase might not work.
  5. Uninstall and reinstall Chase. If nothing else has worked, completely uninstall Chase then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Chase not working


2. Fix Chase Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Chase be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Chase not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Chase may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please delete my chase account and any data held on me by chase as I have found a better interest rate elsewhere. Please confirm when you have done this to my email address

    — by Michael Dixon 2 years ago

  • My info has been changed and needs to be updated. I wish to be able to login to my account again

    — by Brittany Getgen 3 years ago

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