Published by Givelify on Oct 23, 2024

contact Givelify Mobile Giving App Chat with our AI-based Givelify Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Givelify?



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Why chat with our AI Givelify Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. However, it won't let me use the "other" button to change my giving amount as well as it won't let me change the account that I'm giving from, even though it has the option to do so.

2. Also you Jane the EoY document if you're the type to write it off.Overall fantastic app! The reason I only give it 4 stars is because, unlike Tithely, Givelify offers no option for the donor to cover the cost of the 2.9%+$0.30 fee.

3. Tithely gives this option with the simple tick of a box, which triggers an algorithm to do the calculations and simply bumps up the total to cover the fee for the original amount desired to give.

4. It would be nice to add other options like an option for (Tithe & Offering) added so we don't have to do separate transactions (other) or just one or the other.

5. So I'm changing back to 5 stars!The app worked fine the first time, but ever since then, I've gotten an "oops" notification telling me to check my Wifi, which works perfectly.

6. I am going to uninstall it and be done with it.Super easy to set up an account.

7. It wants me to re-enter all of my information and it doesn't show my history of giving; it's showing no giving at all.

8. I just wish that there was a password on the app that you have the option to set up and enter before you make a payment on your card.

9. Since I missed out on giving my tithe before because of the inconvenience, I'm going to have to try to give in cash whenever I'm not working on Sundays.

10. Changed to 4-Stars]I enjoy the app and love how easy it allows me to give back to my church.

11. Super easy to give, whether you have an account or not.

Steps to Troubleshoot & Fix Givelify Issues

1. Fix Givelify Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Givelify: Restarting the app will resolve most errors.
  2. Update the Givelify App. Here is how:
    1. On Android goto PlayStore » Search for "Givelify" » Open Givelify Mobile Giving App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Givelify » click "UPDATE".
  3. Clear Givelify Mobile Giving App app cache: Clearing cached data will force your app to retrieve the latest data directly from Givelify servers.
    1. On Android, goto Settings » Apps » Select "Givelify Mobile Giving App" » click Storage » click "Clear Cache".
  4. Check Givelify app permissions. If any of these permissions required to use your device's features are disenabled, Givelify might not work.
  5. Uninstall and reinstall Givelify. If nothing else has worked, completely uninstall Givelify then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Givelify not working


2. Fix Givelify Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Givelify be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Givelify not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Givelify may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by suzette myles

Account is no longer needed, please delete.