Published by Citibank NA Thailand on Mar 7, 2024

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Why should I report an Issue with Citibank TH?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Citibank NA Thailand to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Citibank TH

1. UOB is the issuer of “Citi” branded consumer banking products in Thailand and Citibank, N. A. , Bangkok Branch is providing certain services in respect of those products.

2. With effect from 1 November 2022 Citigroup Inc. has transferred ownership of its consumer banking business in Thailand to United Overseas Bank (Thai) PCL (registration number 0107535000176) and/or its related group entities (“UOB”).

3. We have improved Citi Mobile® Application to provide you with a mobile banking experience that is more personalized, tailored to you in every way, accessible anytime and easy to use.

4. Disclaimer: The use of this Citibank TH Mobile app is for the customers of Citibank N. A. Bangkok Branch only.

5. Our goal is to create the best mobile banking experience, and we’ve only just begun.

6. Content provided via this Citibank TH Mobile app is not specifically created for any territory other than where Citibank N. A.

7. Bangkok Branch operates/is licensed to operate.

8. Look out for even more improvements coming your way.

9. The trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trademarks and derivations thereof are used temporarily under licence by UOB entities from Citigroup Inc.

Citibank TH Customer Insights

1. Bad UX and UI I dont know why thdy updated the interface to make it harder to see the current statement of how much need to be paid and whats the minimum payment needed for eaxh card.

2. no one call back.The latest update does not let you open the app if you have developer options enabled.

3. The app keeps lacking and I cant event open the statement to pay the bill.

4. Laggy UI, super slow startup time and even sometime it has a soft lock that I cannot login.

5. Such a bad experience.App not responsive since the last update Normally it works fine but recently from the last update, app are very buggy and not responsive as it should.

6. I'm unable to use the app.Your app is just broken ! After entering OTP to access pdf file if statement, it just freezes & let me wait forever.

7. I did cash rebate but didn't show credit in my statement and my points were deducted.

8. DEVELOPERS ARE PEOPLE TOO.Slow & not friendly user, Notifications do not work at all times as it should be.

9. Ever since Citi sold to UOB the app is slow and offen unresponsive.

10. I've called call center and she said she will ask the responsible staff to call back since the morning.

11. Can be very embarrassing when you're trying to pay in a shop and the app won't open!!!Bad ui bad ux, just hard to use, awful app.

Steps to Troubleshoot & Fix Citibank TH Issues

1. Fix Citibank TH Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Citibank TH: Restarting the app will resolve most errors.
  2. Update the Citibank TH App. Here is how:
    1. On Android goto PlayStore » Search for "Citibank TH" » Open Citibank TH » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Citibank TH » click "UPDATE".
  3. Clear Citibank TH app cache: Clearing cached data will force your app to retrieve the latest data directly from Citibank TH servers.
    1. On Android, goto Settings » Apps » Select "Citibank TH" » click Storage » click "Clear Cache".
  4. Check Citibank TH app permissions. If any of these permissions required to use your device's features are disenabled, Citibank TH might not work.
  5. Uninstall and reinstall Citibank TH. If nothing else has worked, completely uninstall Citibank TH then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Citibank TH not working

2. Fix Citibank TH Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Citibank TH be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Citibank TH not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Citibank TH may not be able to connect to the Internet when running in the background.

Reported Issues