Contact H&R Block Tax Prep Customer Service

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1. The only thing that I missed was being able to import my previous years data from my drive, to prevent having to re-enter some of the redundant information.Pros: it was 100% free for both state and federal, including e-file.

2. My friend uses Turbo Tax and said there is a free option but I did not see it listed.Update 2021: it worked great this year.

3. App owner needs to fix this ASAP or you're going to lose a ton of clients Update didn't fix the issue.This is an obvious issue due to the other reviews saying the same thingUsed the app in the past (for the free version) with no problem.

4. Usually it's great! This year I start and choose the free option and the screen goes blank.

5. It's all good though, I was able to file with credit karma for free and got the same results without the surprise payment at the end.I use this app every year to file.

6. H&R Block listed a free option and after clicking on the upgraded option to see what it was about, it would not let me go back to choose the free option which I didnt like.

7. Or allow you to remove unneeded services when your done.I've been using H&R Block for years, so its always been fairly easy to file with them online.

8. Thanks!I dont appreciate being tricked into upgrading for "free" and being charged for it after finishing my tax return.

9. I try to use the free version again, press next, and it continuously sends me back to that page with a message on top asking if I'm sure about my choice.The app wasn't horrible to use.

10. Otherwise it was easy to use and had helpful info along the wayPreviously I always purchased my software from Walmart and wasn't confident that this Chromebook version would be comparable.

11. hint, dont claim to be free and upgrade for $0.00 dollars only to surprise me at the end.

1. Fix H&R Block Tax Prep Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart H&R Block Tax Prep: Restarting the app will resolve most errors.
2. Update the H&R Block Tax Prep App. Here is how:
   1. On Android goto PlayStore » Search for "H&R Block Tax Prep" » Open H&R Block Tax Prep: File Taxes » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for H&R Block Tax Prep » click "UPDATE".
3. Clear H&R Block Tax Prep: File Taxes app cache: Clearing cached data will force your app to retrieve the latest data directly from H&R Block Tax Prep servers.
   1. On Android, goto Settings » Apps » Select "H&R Block Tax Prep: File Taxes" » click Storage » click "Clear Cache".
4. Check H&R Block Tax Prep app permissions. If any of these permissions required to use your device's features are disenabled, H&R Block Tax Prep might not work.
5. Uninstall and reinstall H&R Block Tax Prep. If nothing else has worked, completely uninstall H&R Block Tax Prep then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing H&R Block Tax Prep not working

2. Fix H&R Block Tax Prep Server issues & Internet Connection

1. Check network connection: An unstable Internet will make H&R Block Tax Prep be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to H&R Block Tax Prep not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, H&R Block Tax Prep may not be able to connect to the Internet when running in the background.