Published by PayPal, Inc. on Nov 4, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Venmo?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I've deleted the bank account information and re-added it numerous times, cleared the history and cache on my laptop, uninstalled and reinstalled the app...still consistently inconsistent in being able to make a payment.The calculator options are back! Although, it still auto capitalizes each word as you type the memo out which not everybody wants that by default.

2. Lastly, the delay when hitting complete on a charge request is bothersome, it seems unresponsive and there's no indication that it's attempting to do anything until you tap complete again and get a banner telling you to slow downWas fantastic for the past four years! Literally no issues.

3. That's a fundamental feature for a positive experienceI've been using Venmo for Android for years and the user experience has been fantastic.

4. Now this weekend, literally overnight, when I try to do the instant transfer option, I get a message that both my bank and debit card are "unsupported/ineligible for instant transfers.

5. I want to scan and then a simple clean page where I check the name and add the amount to pay and which card or bank to use.

6. Payments not able to go through 90% of the time...even though money is in the bank account it's connected to and the bank says there should not be an issue.

7. Most annoyingly, the feature isn't present when first trying to complete a charge, it pops up in the middle of the screen after a delay which makes it easier to accidentally press.

8. I've been using both for instant transfers for over four years.

9. Also, the calculator feature was removed from Android back in January with the new UI and it hasn't been brought back since.

10. The end!Sending feedback is not possible on an Android - clicking on the "send feedback" option just copies your current version and other info to the clipboard.

11. My only issues have been with its connection to my bank.

Steps to Troubleshoot & Fix Venmo Issues

1. Fix Venmo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Venmo: Restarting the app will resolve most errors.
  2. Update the Venmo App. Here is how:
    1. On Android goto PlayStore » Search for "Venmo" » Open Venmo » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Venmo » click "UPDATE".
  3. Clear Venmo app cache: Clearing cached data will force your app to retrieve the latest data directly from Venmo servers.
    1. On Android, goto Settings » Apps » Select "Venmo" » click Storage » click "Clear Cache".
  4. Check Venmo app permissions. If any of these permissions required to use your device's features are disenabled, Venmo might not work.
  5. Uninstall and reinstall Venmo. If nothing else has worked, completely uninstall Venmo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Venmo not working


2. Fix Venmo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Venmo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Venmo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Venmo may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Justin Michael Mckenzie

I have been unable to access this account for over a year now and just want my info removed from your data base