Published by PayPal, Inc. on Jun 26, 2023

Report an issue with Venmo.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with Venmo?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PayPal, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Venmo image 1 contact Venmo image 2

About Venmo

1. Try Direct Deposit on Venmo. ¹DOSH offer terms apply.   Check app for availability. ²The Venmo Mastercard is issued by The Bancorp Bank pursuant to license by Mastercard International Incorporated.

2. The Venmo Visa Credit Card is issued by Synchrony Bank pursuant to a license from Visa USA Inc.

3. Earn automatic cashback when you spend with Venmo Debit Card at some of your favorite merchants. ¹ No monthly fee, no minimum balance.

4. You can now send a payment request to multiple Venmo friends at once and customize the amount each person owes.

5. Check out with Venmo on some of your favorite apps, like Uber Eats, StockX, Grubhub, and Zola.

6. Get your Venmo money in the bank within minutes using Instant Transfer⁵.

7. Venmo does not make any recommendation regarding buying or selling cryptocurrency.

8. VISA is a registered trademark of Visa International Service Association and used under license. ⁴Terms apply and available here: .

9. For more information on the Venmo Credit Card go here: .

10. Create a business profile for your side gig, small business, or anything in between—all under your same Venmo account.

11. Buy, hold, and sell cryptocurrency right on the Venmo app. New to crypto?

Venmo Customer Insights

1. I've deleted the bank account information and re-added it numerous times, cleared the history and cache on my laptop, uninstalled and reinstalled the app...still consistently inconsistent in being able to make a payment.The calculator options are back! Although, it still auto capitalizes each word as you type the memo out which not everybody wants that by default.

2. Lastly, the delay when hitting complete on a charge request is bothersome, it seems unresponsive and there's no indication that it's attempting to do anything until you tap complete again and get a banner telling you to slow downWas fantastic for the past four years! Literally no issues.

3. That's a fundamental feature for a positive experienceI've been using Venmo for Android for years and the user experience has been fantastic.

4. Now this weekend, literally overnight, when I try to do the instant transfer option, I get a message that both my bank and debit card are "unsupported/ineligible for instant transfers.

5. I want to scan and then a simple clean page where I check the name and add the amount to pay and which card or bank to use.

6. Payments not able to go through 90% of the time...even though money is in the bank account it's connected to and the bank says there should not be an issue.

7. Most annoyingly, the feature isn't present when first trying to complete a charge, it pops up in the middle of the screen after a delay which makes it easier to accidentally press.

8. I've been using both for instant transfers for over four years.

9. Also, the calculator feature was removed from Android back in January with the new UI and it hasn't been brought back since.

10. The end!Sending feedback is not possible on an Android - clicking on the "send feedback" option just copies your current version and other info to the clipboard.

11. My only issues have been with its connection to my bank.

Steps to Troubleshoot & Fix Venmo Issues

1. Fix Venmo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Venmo: Restarting the app will resolve most errors.
  2. Update the Venmo App. Here is how:
    1. On Android goto PlayStore » Search for "Venmo" » Open Venmo » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Venmo » click "UPDATE".
  3. Clear Venmo app cache: Clearing cached data will force your app to retrieve the latest data directly from Venmo servers.
    1. On Android, goto Settings » Apps » Select "Venmo" » click Storage » click "Clear Cache".
  4. Check Venmo app permissions. If any of these permissions required to use your device's features are disenabled, Venmo might not work.
  5. Uninstall and reinstall Venmo. If nothing else has worked, completely uninstall Venmo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Venmo not working

2. Fix Venmo Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Venmo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Venmo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Venmo may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I have been unable to access this account for over a year now and just want my info removed from your data base

    — by Justin Michael Mckenzie 2 years ago