Contact Green Dot Customer Service

Why should I report an Issue with Green Dot - Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Green Dot to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Claim the cash back every 12 months of use and your account being in good standing. ⁶ Available on our Green Dot Cash Back Visa® Debit Card: 2. 00% Annual Percentage Yield (APY) is accurate as of 11/01/2024 and may change before or after you open an account. ⁷ See app for free ATM locations. 4 free withdrawals per calendar month, $3. 00 per withdrawal thereafter. $3 for out-of-network withdrawals and $. 50 for balance inquiries, plus whatever the ATM owner may charge. Limits apply. ⁸ Active personalized card, limits and other requirements apply.

2. The name and Social Security number on file with your employer or benefits provider must match your Green Dot account to prevent fraud restrictions on the account. ¹ Early direct deposit availability depends on payor type, timing, payment instructions, and bank fraud prevention measures.

3. As such, early direct deposit availability may vary from pay period to pay period. ² Fees, terms, and conditions apply. Learn more at GreenDot. ³ Active personalized card required. Limits apply. ⁴ Retail service fee of $4. 95 and limits may apply.

4. Green Dot and GO2bank mobile check cashing: Ingo Money is a service provided the sponsor bank identified in the Terms and Conditions for the service and Ingo Money, Inc.

5. We have managed over 80 million accounts to date. • Save up money in the Green Dot High-Yield Savings Account and earn 2. 00% Annual Percentage Yield (APY) on money in savings up to a $10,000 balance!

6. Keep the receipt as proof of your transaction. ⁵ Available on our Green Dot Cash Back Visa® Debit Card.

7. Green Dot is a financial technology and bank holding company committed to giving people and businesses the power to bank seamlessly, affordably, and with confidence.

8. Activation requires online access, mobile number and identity verification (including SSN) to open an account and access all features.

9. The Green Dot app is the most convenient way to manage your account. Not a gift card.

10. Green Dot® cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U. S. A. , Inc.

11. Subject to Terms and Conditions and Privacy Policy. Limits apply.

1. I can't link it to use it with my investing apps, can't transfer money from the card (only if it's going to another green dot account) you get some cash back on online purchases but that's the only real feature.

2. However, the site's is much more robust, the AI bot is good guidance, & customer service is excellent.Can load your card at Walmart customer service for free if you pull up screen and get a bar code.

3. Monthly fees and 2% cash back bonus may not impress some, but this is a dependable card.This app allows you the experience of having a "regular" bank account.

4. Every few weeks I have to uninstall it and reinstall due to it not allowing me to sign-in, change in app features, move money to vault or out of vault and it comes up with a notice that the time on my phone doesn't match the time on the app.

5. If you need/want an online checking account & debit card, I like this one over many others.

6. Walmart is the only company I know of that can deposit not only cash, but also from another debit card.

7. One time payments are different.I have been using the app for six months and faced no major issues.

8. I'm ready to change to another card.Great, reliable, intuitive.

9. Used many other prepaid cards and apps before and I'd get the notification literally while I was still collecting my bagged items in line.

10. A great way to move funds you don't want bothered by automatic subscriptions and other surprises.

11. I just like to see quicker notifications in case I'm not the one using my card.

1. Fix Green Dot Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Green Dot: Restarting the app will resolve most errors.
2. Update the Green Dot App. Here is how:
   1. On Android goto PlayStore » Search for "Green Dot" » Open Green Dot - Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Green Dot » click "UPDATE".
3. Clear Green Dot - Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Green Dot servers.
   1. On Android, goto Settings » Apps » Select "Green Dot - Mobile Banking" » click Storage » click "Clear Cache".
4. Check Green Dot app permissions. If any of these permissions required to use your device's features are disenabled, Green Dot might not work.
5. Uninstall and reinstall Green Dot. If nothing else has worked, completely uninstall Green Dot then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Green Dot not working

2. Fix Green Dot Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Green Dot be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Green Dot not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Green Dot may not be able to connect to the Internet when running in the background.