Contact Allstate Customer Service

Why should I report an Issue with Allstate Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Allstate Insurance Co. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. While in some states your rate could increase with high risk driving, safer drivers will save with Drivewise. **Disclaimer: Electronic proof of insurance not accepted by law enforcement or departments of motor vehicles in all states. ‡This tool is being provided for informational purposes only and may not be applicable to all situations.

2. In some states, participation in Drivewise allows Allstate to use your driving data for purposes of rating.

3. Get the Allstate app — your anywhere, any-time resource for insurance needs.

4. Even save on your auto policy and get safe-driving feedback with Drivewise®. *DRIVEWISE SAVINGS NOT AVAILABLE IN CA.

5. Smartphone & download of Allstate Mobile app with activation of Drivewise required.

6. Use of this tool will not directly affect your coverage or insurance rates.

7. Savings based on driving behavior & may vary by state.

8. Add your insurance card to your Google Wallet.

9. Easily pay your bills and manage your policy or claim.

10. Subject to terms & conditions.

11. Insurance coverage is subject to availability, policy terms & conditions and exclusions may apply.

1. And yes, I always have the newest update on my phone and the app.The mobile app is so easy to navigate! The app is aimed to let people feel confident, no matter what their computer or phone experience is! Adding payments are more simple than ever! Also, adding a credit card or bank account is incredibly easy to complete.

2. If I don't do that, it will track other events as driving.(Update in 2023; the app is not much better than 3 years ago and drivewise doesn't function.) This app is almost unusable.

3. I drive nearly EVERY DAY, and I get the notifications that "Drivewise is logging a trip." When I logged into the app, there are no trips noted since May 23.

4. Any time I end a lengthy trip, it does not save the trip, but it has no problem detecting short distance trips (around town).

5. As soon as I closed out of the app, drivewise turned itself back on and was "checking for a trip" with every wave that rocked the boat while we were anchored and fishing in the middle of the lake.

6. I wasn't doing any driving while on vacation and was out on the boat so I wanted to disable drivewise and chose to disable auto restart since I was on vacation for more than 1 day.

7. Other mobile app features such as looking at policy, payments, claims are fine and convenient.The app is fine until you want to disable it for purposes like vacation.

8. Drivewise has been unable to detect and record long distance trips.

9. The drive wise thing logs all sorts of trips (walking, biking, taking a train, ...) as if I'm driving.

10. Now when I log in to check Drivewise and select the dashboard, when I touch the next screen it instantaneously crashes and closes, and then locks my touchscreen for at least 5 seconds.

11. As for the canned response: 1) I don't see a "Standby mode" 2) You still need to log in to "end trip" and if I "end trip" while on a tram, a new trip starts up.What was once a decent app has now become almost unusable.

1. Fix Allstate Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Allstate: Restarting the app will resolve most errors.
2. Update the Allstate App. Here is how:
   1. On Android goto PlayStore » Search for "Allstate" » Open Allstate Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Allstate » click "UPDATE".
3. Clear Allstate Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Allstate servers.
   1. On Android, goto Settings » Apps » Select "Allstate Mobile" » click Storage » click "Clear Cache".
4. Check Allstate app permissions. If any of these permissions required to use your device's features are disenabled, Allstate might not work.
5. Uninstall and reinstall Allstate. If nothing else has worked, completely uninstall Allstate then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Allstate not working

2. Fix Allstate Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Allstate be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Allstate not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Allstate may not be able to connect to the Internet when running in the background.