Contact SNB AlAhli Customer Service

Why should I report an Issue with SNB AlAhli Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The National Commercial Bank (NCB) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. They would send you a callback with a Arabic robot speaking representative with no English option on it to do so.Im struggling to transfer money , the app have alot of bugs and parts of the codes from the back end appears to the end user, its very slow, i contacted the customer service team and they claimed that they is no issues ,and when i asked them to rsise a complaint they told that i can do that through the app and guess what! An error message appears when i tried to submit the complaintWhen filtering transaction history based on duration, I get this error message: "Generated error when calculte the sublisting result of paginated elements".

2. Update 02 Feb 2020: Issue fixed with the latest update, thanks.While the app overall isn't bad , it definitely in need of major overhaul in term of UI and UX it feels so outdated and absolutely clumsy and sluggish.

3. First, the app does not recognize that my device (Samsung note 10+) has biometrics for authentication every time I try to set the app to use my finger print to login I get an error "the device is ineligible to use biometric ID".

4. your poor performance inconvenience us greatly as we cannot waste time leaving work to attend to this issue.The app does its intended functionality without any lags or issues which is good, but I have two issues.

5. It should be "calculate" and not "calculte".After the latest update, the app always open in landscape mode and in not usable properly on my smart phone.

6. The problems with the update should be fixed ASAP.The new interface changes that were introduced in the second last update and this one are the WORST.

7. After the latest update it doesn't work on my device Huawei P9 Plus.

8. Before the update and for the past 6 months since joining SNB it was running smoothly, it was very convenient to use and provided a wealth of details on transactions, especially international ones.

9. Please revert to the original interface.The app launch in landscape mode in OnePlus 7 Pro which is one of the best Android phone and it is obviously not recognized by the app developer.

10. Thanks NCB.I can't log in until it locks unable to log in to my account details after updating to latest version.

11. Also the "back button" on Samsung devices is not used, it just prompts if I want to exit the app.They don't notify users if they would have maintenance ahead of time.

1. Fix SNB AlAhli Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SNB AlAhli: Restarting the app will resolve most errors.
2. Update the SNB AlAhli App. Here is how:
   1. On Android goto PlayStore » Search for "SNB AlAhli" » Open SNB AlAhli Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SNB AlAhli » click "UPDATE".
3. Clear SNB AlAhli Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from SNB AlAhli servers.
   1. On Android, goto Settings » Apps » Select "SNB AlAhli Mobile" » click Storage » click "Clear Cache".
4. Check SNB AlAhli app permissions. If any of these permissions required to use your device's features are disenabled, SNB AlAhli might not work.
5. Uninstall and reinstall SNB AlAhli. If nothing else has worked, completely uninstall SNB AlAhli then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SNB AlAhli not working

2. Fix SNB AlAhli Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SNB AlAhli be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SNB AlAhli not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SNB AlAhli may not be able to connect to the Internet when running in the background.