Contact Rocket Money Customer Service

Why should I report an Issue with Rocket Money - Bills & Budgets?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Finance, Budget Planner & Bill Tracker - Truebill to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Very annoying if you pay for parking a lot or shop somewhere multiple times because you have to manually go back and fix each expense.I decided to purchase the premium subscription for a year and within the first 24 hours I made more than the subscription cost back by finding and cancelling hidden subscriptions and fees I didn't realize I was paying.

2. Seems like Rocket Money should reimburse paying customerI'm 19 years old and a year ago got my first credit card, and quickly found it difficult to keep track of where all my money was, so I got the app and it helped a ton! It makes me aware of how much I make and how much I really spend (more than I thought).

3. Maybe it's not all Rocket's fault (might be a Plaid issue), but all I can rate is my experience with Rocket.Updating my review: There is an issue with Plaid and Amex that doesn't allow a connection through Rocket Money anymore.

4. This app continues to charge for premium service that doesn't work, and points the finger at Plaid, even though the customer isn't paying Plaid and can't report issues to Plaid.

5. 5 stars for sure!Neat features for a free app, but CONSTANT disconnections (requiring re entering logins and 2 factor codes, multiple times a week) and lack of syncing with multiple accounts wrecks it.

6. So far I've had no issues it helps with bill reminders and lowering payments and even recommends choosing different companies to use to save money.

7. I have a savings account already for emergencies, and having a separate savings for fun stuff is amazing! 10/10I had tried a different App.

8. If you're charging money for something and your partner provider isn't working, you find a new partner or stop charging until it's fixed.

9. Currently, I have one account that won't reconnect (I get an error with no more info), and no transactions on any accounts have shown up for a week.

10. It pretty accurate, you have to log in to all your accounts with your passwords, and hope they have a great security system! Plus you have to know your information to each one to get started.

11. One would assume that in 7 MONTHS (!!) they would have made some progress or at least provide more useful information.

1. Fix Rocket Money Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Rocket Money: Restarting the app will resolve most errors.
2. Update the Rocket Money App. Here is how:
   1. On Android goto PlayStore » Search for "Rocket Money" » Open Rocket Money - Bills & Budgets » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rocket Money » click "UPDATE".
3. Clear Rocket Money - Bills & Budgets app cache: Clearing cached data will force your app to retrieve the latest data directly from Rocket Money servers.
   1. On Android, goto Settings » Apps » Select "Rocket Money - Bills & Budgets" » click Storage » click "Clear Cache".
4. Check Rocket Money app permissions. If any of these permissions required to use your device's features are disenabled, Rocket Money might not work.
5. Uninstall and reinstall Rocket Money. If nothing else has worked, completely uninstall Rocket Money then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Rocket Money not working

2. Fix Rocket Money Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Rocket Money be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Rocket Money not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Rocket Money may not be able to connect to the Internet when running in the background.