Published by Google LLC on Nov 13, 2024

contact Google Wallet Chat with our AI-based Google Wallet Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Google Wallet?



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Why chat with our AI Google Wallet Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Google Wallet.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Instead, move the loyalty cards to the left/right swipe and allow your payment cards to be scrolled through vertically.when I forget my wallet at home, of course, I have my phone and this allows me to save the trip back to get it to continue shopping.

2. Previously, without being able to see the nickname I had given any card without going deeper into the details, it was a bit tedious, especially with multiple cards of the same appearance and similar numbers from my bank.

3. I've tried other apps, this one is the keeper for sure.A very good and convenient app that you can use to store and possess debit cards, credit cards, loyalty cards, gift cards, bus passes, even passports.

4. The cards are smaller, more hidden behind eachother, and it takes more effort to swipe over to the next card.

5. Being able to put other cards on here is amazing and it worked perfectly with my airline tickets also.

6. I've found that after I add a card on the phone for tap, I have to add it to the watch again separately.The Wallet app disappeared off my phone.

7. Things like ID cards (which is being worked on), insurance cards, more digital transit options.

8. It will let you upload your covid-19 card but only under very specific circumstances that I have not been able to fulfill.

9. But you just made quickly switching to my credit card to pay for something, significantly more difficult and annoyingReally like the card carousel.

10. Very frustrating when trying to use specific transit card or specific credit card and the wrong one is used.

11. Not very stable on phone in that it will often charge wrong card that is not selected.

Steps to Troubleshoot & Fix Google Wallet Issues

1. Fix Google Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Google Wallet: Restarting the app will resolve most errors.
  2. Update the Google Wallet App. Here is how:
    1. On Android goto PlayStore » Search for "Google Wallet" » Open Google Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Google Wallet » click "UPDATE".
  3. Clear Google Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Google Wallet servers.
    1. On Android, goto Settings » Apps » Select "Google Wallet" » click Storage » click "Clear Cache".
  4. Check Google Wallet app permissions. If any of these permissions required to use your device's features are disenabled, Google Wallet might not work.
  5. Uninstall and reinstall Google Wallet. If nothing else has worked, completely uninstall Google Wallet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Google Wallet not working


2. Fix Google Wallet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Google Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Google Wallet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Google Wallet may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Linda Stiffler

Someone hacked into my cell phone got all my information. I want google pay canceled right away.