Published by Robinhood on Nov 7, 2023

Report an issue with Robinhood.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Why should I report an Issue with Robinhood: Stocks & Crypto?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Robinhood to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Robinhood: Stocks & Crypto image 1 contact Robinhood: Stocks & Crypto image 2

About Robinhood: Stocks & Crypto

1. Trade stocks, options, ETFs, with Robinhood Financial & crypto with Robinhood Crypto, all with zero commission fees. Other fees may apply*. - Get a 1% match on all contributions, transfers, and rollovers. - With tax-deferred or tax-free growth, you could keep more of your money. - Identify trends for your investing strategies with technical indicators like moving average (MA), relative strength index (RSI), and more. - Earn 4. 9% on your uninvested cash. Terms apply. - Trade Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), Dogecoin (DOGE), Avalanche (AVAX), Shiba Inu (SHIB), Uniswap (UNI), Ethereum Classic (ETC), Litecoin (LTC), and more. - Chat with a Robinhood associate on your own schedule for any question you have.

2. Investing is risky, consider investment objectives & risks carefully before investing. *View Robinhood Financial's fee schedule at rbnhd. co/fees. **APY as of 7/27/23, and subject to change.

3. Robinhood Money, LLC ("RHY") (NMLS ID: 1990968) offers a spending account and the Robinhood Cash Card.

4. Cryptocurrency trading is offered through an account with Robinhood Crypto (NMLS ID: 1702840).

5. Securities trading offered through Robinhood Financial LLC, member SIPC.

6. IRA match: Contributions must come from an external account and must be held in the Robinhood IRA for at least five years to avoid the possibility of a withdrawal fee.

7. The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard®.

8. Interest is earned on uninvested cash swept from your brokerage account to program banks. ***Early access to direct deposit funds depends on timing of the payer's submission of deposits and is not guaranteed.

9. Not all securities are eligible for fractional share orders. Learn more at robinhood.

10. We generally make these funds available on the day the payment file is received which may be up to two days earlier than the scheduled payment date. ****Cash back on eligible gas and groceries purchases requires a qualifying direct deposit. *****Member of SIPC.

11. Fractional shares are illiquid outside of Robinhood & are not transferable.

Robinhood Customer Insights

1. Needs to be more flexibility to view chart intervals such as all time and a chosen number of years, not just 1 and 5.It used to execute limit buy/sell orders for cryptos as soon as the the price was in the range with a very small variation, but in the last few months it doesn't do it anymore, and you need to set limits much higher/lower than the actual value with the risk that you offer is not executed and losing money.

2. I've also noticed the Morningstar analytics are not consistent with other sitesAbsolutely despise the recent change to the green and red boxes with black text to display the price, they are so much more difficult to read than red and green numbers on a black background.

3. They were fine before! Who seriously thought the text should be smaller/thinner and be on a vibrant background?! Did anyone look at this in dark mode like at all? This app is mostly for looking at numbers and you made most of those numbers markedly harder to read.

4. They are helpful, informative, and reliable! Other than me having a one time bad experience with the margin section of this app and lack of understanding and customer care at that one time.

5. Any time I'm going through the app I have to wait several seconds just for the page to load and sometimes I have to completely exit the app and try again because some of the information such as my buy/sell history at the bottom of the page or the upcoming transaction of a buy or sell that appears below the chart.

6. I find that the display with the black over the green and red box's was much easier to read as opposed to the white.

7. Then the developers decided it's not up to the user to decide what level of security to use on their phoneI've read good and bad reviews on this app.

8. Love the app otherwise, but PLEASE at least give me the option to display the numbers the old way.The new update is baffling.

9. I'm not having a problem, you just made the app worse.Great experience, easy to use, deposit and withdrawal simple to do.

10. You should give a option to select either black or white.Good app overall.

11. They have instant deposit and generally a good flow to get around to where I need to go.

Steps to Troubleshoot & Fix Robinhood Issues

1. Fix Robinhood Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Robinhood: Restarting the app will resolve most errors.
  2. Update the Robinhood App. Here is how:
    1. On Android goto PlayStore » Search for "Robinhood" » Open Robinhood: Stocks & Crypto » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Robinhood » click "UPDATE".
  3. Clear Robinhood: Stocks & Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from Robinhood servers.
    1. On Android, goto Settings » Apps » Select "Robinhood: Stocks & Crypto" » click Storage » click "Clear Cache".
  4. Check Robinhood app permissions. If any of these permissions required to use your device's features are disenabled, Robinhood might not work.
  5. Uninstall and reinstall Robinhood. If nothing else has worked, completely uninstall Robinhood then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Robinhood not working

2. Fix Robinhood Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Robinhood be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Robinhood not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Robinhood may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I’ve tried to be as patient as possible with them on receiving and LOI to unfreeze an account of mine to have my only money to my name back to accessibility and it’s been almost two months but they state that they are working with the other bank to fix the matter with the “back office”

    — by Kendrick 2 years ago